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Reviews, get directions and information for Staples

Staples

Description

So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.

Address: 547 River Road, Edgewater (New Jersey) 07020
Phone: (201) 945-0955
State: NJ
City: Edgewater
Street Number: 547 River Road
Zip Code: 07020
categories: computer store, office equipment store, furniture store


Opening Hours

Monday: 08:00 - 21:00
Tuesday: 08:00 - 21:00
Wednesday: 08:00 - 21:00
Thursday: 08:00 - 21:00
Friday: 08:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 10:00 - 18:00

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Reviews
Somone usually is there to aid you with the business cards, prints and copies. Unfortunately lately and with new management, the experience has been below standards. When complaint was given to management about the poorly trained staff, he seem to care little and blamed the equipment and not the rude, poorly trained staff. Little customer service training she had. Store is outdated, new staff all the time. Just a bad store and poorly managed.
The store is very well organized and clean. The employees are very friendly and helpful. They had a lot of great deals back in the Clearance department. It’s in a great location. I definitely recommend this location for all of your office supply needs.
Never had a problem getting my office supplies from here.
Went to this Staples to buy an ink cartridge. Got to the register and waited an eternity for just two transactions to be completed in front of me. When I got to the cash register, it turned out the ink cartridge was the wrong one, even though it had the same ID number as the old cartridge I'd brought in. Had to ask a salesman for the right one. Would have done this before, but the floor was empty of sales people when I first arrived. Went back to the line and got behind the customer checking out, assuming since I'd already waited a lifetime to check out I wouldn't have to wait at the back of the line again. Instead the portly, not so bright cashier told me I had to go to the back of the line again. I left and went to another Staples and made the same transaction in just seconds. If you are in business and have only a limited time to buy a supply, this is not the store for you. Slow service. Poor customer service. They have no idea that they are a business center and operate with the speed of a nursing home. Poorly managed store. Someone needs to throw the management out and find a team who knows how to operate a business supply store like a business.
Staff not well informed about their products. Called looking for Con-Tact paper which I had purchased from the store in North Bergen in the past. There was no effort to see if they had the product or help from the regular staff or manager rather they suggested that I come in and look for myself. They did have it as I suspected but I made unnecessary trips to three other stores and just ended up buying $200+ worth of school supplies at the other stores when I could have purchased the entire list there in the first place. Very disappointing.
Absolutely terrible customer service experience. All started with the print & marketing guy who seemed like he barely had any idea what he was doing and talking about. All I heard come out of his mouth was "Oh that's a lot more work for me, I have to do that manually." Who says that when you literally work in print services at Staples? I then needed to urgently pick something up Monday night it was ready but a power outage 15 min outage caused the store to close 2 hours early when the surrounding stores remained open. I get into the store early as I can Tuesday morning 6 min before opening and walk in they tell me the store is opening an hour late because of the outage...mind you everything in the store was on and working. I say my project is ready for pick up and I needed it the night before, I had an interview in just a few hours and said I can leave my card with them they can charge me whenever they're system is 'up & running' they said they cannot allow that either. So what can you allow? A customer to wait hours and hours and not get the service she was told she'd receive? I'd give the unaccommodating staff here 0 stars if I could, learn how to sympathize and serve your customers!!!!!!
Older staples store, customer service is evident and the employees do care about customers, the only drawback I have experienced is that they are not properly staffed to conduct quick check outs. I’ve avoided coming here in the past and instead visit Target next door to avoid the check out line. I Recommend but only on slow days and as last resort.
Excellent customer service! Very nice and helpful staff! I was looking to buy an Apple adapter wire, since they did not have it in stock at the store at the time, not only did he order it with free shipping but also PRICE-MATCHED it about $10 lower than store price to what I found online!! Awesome!
If I could give it 0 stars I would. Please do not utilize UPS at this location as the person behind the counter did not give accurate information and package did not get shipped out in a timely fashion. Go to the UPS location which is next to Trader Joe's.
Excellent customer service from Alexander and Michelle in the marketing and printing services area. Had a major project to complete for school and they went above and beyond. They spent the time with me to make sure it was perfect and I was happy with the end results. If ever in the future I need a sign or project done I will be going back.
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