Reviews
They really care for the family as you make arrangements for funerals. I have been there for many funerals during my life and they provide different types of rooms and accommodate all your needs from the beginning to end of the process to bury your loved ones. My go to place whenever I have a death of a family member or friend. They continue to provide excellent support and services every time.
Do not use this Funeral Home.I have been more than patient with Stuart Mortuary but their professionalism if that's what you want to call it, truly sucks. I lost my father back in October and because of his relationship with Mr. Stuart is the only reason why I decided to use them. We sat down with funeral director Kevin on Oct 20th after which Kevin NEVER initiated any contact with us. We assumed he would be there to walk us through this process as we never experienced a close death of a parent. We were fooled I never saw our funeral director Kevin after that day. We paid in full at least 1 week before services and I personally called multiple times each week up until service day of Nov 4th. Kevin returned my call once about changes I kept calling about to communicate with Stuart. All of the changes told to Kevin were never relayed as they were supposed to be. No one dotted their I's nor crossed their T's I was pulled in the middle of my dads services to be informed my dad would not be buried after his service due to a burial issue. After talking to the cemetery I was told Stuart never submitted paperwork to have my dad buried and I was supposed to come in to sign paperwork that was never relayed to me or my siblings, the cemetery had no clue my dads body was even coming there. My dad was not buried until Nov 8th 4 days after his funeral and my Aunts and Uncles couldn't even see their baby brother take his final rest. I never asked for any money back all I asked was for $400 to be put towards a headstone as compensation. Mara Stuart still has not contacted my family about this and today is Dec 2nd. No im sorry no nothing. They messed up the Obituaries which were not corrected until week of Thanksgiving. Mind you I typed out the entire program so it was no excuse for the errors, when streaming his service they misspelled my dads name so people didn't know where to find the stream. This was so unacceptable and at this point I have contacted my lawyer. Only thing I will say was good was my dads body was done very well and Demonte was very compassionate. Im very disappointed a last memory was overshadowed by lack of concern and professionalism. BEWARE THIS IS A PROBLEM MORE THAN NOT WITH STUART MORTUARY!
I was honored to do a funeral service at Stuart's Funeral Home on Tuesday and it was and atmosphere I never experienced before. Of course, the Spirit if The Lord was very heavy there, the managers were totally loveable and helpful. Sorry, but it seemed like being in our home church. Well recommend this business.
The absolute worst funeral home I’ve ever experienced! They had several services held at one time so it’s super crowded. Then they ask you about payment during service not a few days before as I would assume would be more appropriate. Pay the extra couple thousand and go somewhere else.
I have never had a bad experience at Stuarts Mortuary until Feb 10 2022 . Everything possible went wrong .Mr Stuart was a lifetime friend of my Dad and I had great respect for him in the community Everything possible went wrong . We purchased zoom and they tried using Facebook even though I had insisted that the contract reflected differently The perception of zoom was very poor and I had family members and friends that could not see the Photos .We were late getting started because their Laptop was not working , had to send out for ànother Computer. Was promised white roses received carnations with some roses . Service was promised one hour @ 11:35 was announced that another rushed out I would suggest never to use Stuarts
Stuarts is not what it used to be. I have had dealings with them over the years and have always had excellent customer service. This time however was not the case. First of all the director that dealt with our family was very distracted and kept leaving the room. He was more concerned about money than he was about talking about planning. There was no compassion, our loved one was never listed on their obituary page. I guess he had more important things to tend to. Go somewhere where they are organized and compassionate
Avoid this place if at all possible. We made an agreement for the cost of service but they decided to take more money from my grandmother's account than we had agreed to. . .almost $800 more. I was told the money would be returned weeks ago and it hasn't.
The absolute worse, My grandmother passed. While in hospics care Stuart Mortuary sent 1 one person to retrieve her body that was very heavy while the family is greving saying there last good byes, we had to stop to help the funeral person from Stuart's put her body on the roller. With so much family in town we didn't have a option from them to bury granny on Friday. We had to find another funeral home . To transport to the the other funeral home 10 min away from Stuart's they charged $400.00 and didn't even have granny's body an hour. Our family should not of had to help place her on the roller to put her in the car to be transported. I and pay because they couldn't give us the date needed I give Stuart's a 0.
With the help of my family, I had to plan my Dad’s funeral and figure out how to pay for everything. The owner of Stuart’s showed my family so much love! It was such a hard time for us, but she made us laugh, helped us find resources, and she made us feel like everything was going to be okay. If you are trying to figure out what funeral home to go through to bury your loved ones, then you should go to Stuart’s. You will not be disappointed!
Today is my cousin's Sean Hunter funeral service.... literately at this moment. Unfortunately due to the Coronavirus we are unable to attend physically. However, were advised we could attend virtually. I went to the website and was unable to view the service. I contacted the funeral home and spoke with Jimmy who advised there was an issue with the connectivity and they were currently working on it. I said okay. He said you just have to keep checking. I said okay, I'm currently on your website and a do not see an area for the virtual ceremonies. Please tell me where exactly to look so when it comes up I can view. This man repeated to me three times just go to the website... Though I told him I was there from the very beginning. This is a sad day for my family and unfortunately they can not get the physical support and love needed... Apparently they will not have it virtually as well. This business needs to work on better communication skills. Especially, when dealing with grieving families and friends.
