Sue's Western Store

Entering the store, customers treated me poorly. Store owner did not acknowledge my existence and did not try to help in anyway. Young adults made fun of my race and was extremely rude the whole time I was in the store. As a person of color, Latino, I did not feel safe in the establishment. People made fun of “Dora the Explorer” and other derogatory comments while I tried to shop. Nor did the staff try to reduce the misbehavior of their customers within the store.

My friend recommended this store to me because I’m ready to buy a new pair of boots. Her experience was a lot different than mine. I’ve never felt so uncomfortable and unwelcome at a store. There was absolutely no interest in helping me. I went to a local store versus going to boot barn because I was expecting a little more help. I was wrong.

Customer service is great; very helpful. They had boots in my size in stock which is great! Didn’t have to order online. Highly recommend if you are looking for boots.

Great selection of clothing and footwear, staff was very pleasant and easy to talk to, and they were genuinely happy to have you there. Felt like going into a close friends store even on the 1st of many more to come visits.

Owner super friendly... very nice merchandice.. 20% discount to gas and oil workers!!!!

Great selection. Best service by Debbie.... I'll definitely come back.

Huge inventory, great customer service and a custom cowboy hat fitting station!

I absolutely love everything about this story so much history it's a privilege to have a store like this in my small town I buy all my boots, riding attire , jewelry and my bling belts

Very friendly staff. They keep the item I purchase in stock

Got new boots! Owner was very nice and helpful! Will shop there again most definitely!