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Summit Credit Union

  1. West Allis
  2. West Allis Bank

Reviews, get directions and information for Summit Credit Union

Summit Credit Union
"At Summit Credit Union, we’re all about helping you turn wishing, waiting and wondering into planning, doing and experiencing. We offer the basic products you want, like checking and savings accounts, credit cards and home loans. And we go one step further, providing financial guidance, education, tools, one-on-one coaching and innovative programs to empower you to own your financial life wherever you are in your journey.Anyone can join Summit Credit Union, and once you're a member, you're a member for life. If you move, retire or change jobs, we’ll always be here for you."
Address: 1606 S 84th St, West Allis 53214
Phone: (414) 774-7420
State: WI
City: West Allis
Street Number: 1606 S 84th St
Zip Code: 53214
categories: bank


Opening Hours

Monday: 09:00 - 17:30
Tuesday: 09:00 - 17:30
Wednesday: 09:00 - 17:30
Thursday: 09:00 - 17:30
Friday: 09:00 - 17:30

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Reviews
Exceptional service from Samantha and Lydia. We went into Summit with a quick deadline and they were super to work with! Great communication and response. Would recommend to a friend. Thank you ladies!
Fantastic Bank everybody in there was friendly and helpful and in and out quick thank you Summit Credit Union good job
Don’t always have both lanes open for the drive thru. No online tellers like at some locations. Typically takes longer here than other summit branches.
Been a customer for years and usually go to another location. Stopped in the lobby looking to make a withdrawal and get quarters. When I walked in there was an elderly man being forced to use an ATM to do his banking. He was obviously frustrated by the experience and struggling, so the teller was assisting him on how to use the machine The teller looked at me and asked if I needed to do a transaction or if I just had a question. When I explained what I needed, I was told they don't have any coin at all. I asked what kind of bank doesn't have coin? She replied, "We are a credit union, not a bank and we don't carry any coins." Frustrated, I then called the 1-800 number from my car, was told that not all locations carry cash and they were trying to get ahold of my usual location to see if they had quarters. Told them to forget it,. If I can't get cash at all the locations then it needs to 1.state that in the location info and 2. I need to find a new place to put my accounts where I can access my money in all legal tenders when I need it.
The customer service sure has gone down in recent years. I went throught the drive thru today to deposit some money. A gentleman came to the window and said someone would be right there. After a few minutes a woman with blond hair and red spots on her face did my transaction. She was probably between 50 and 60 years old. She did not say hello, she looked annoyed to be even doing my transaction, and had a look of hatred on her face. Maybe this job is not for you lady. I really hope you are not working the next time I go through.
Had a bad experience here I came to open up a business account, my license was expired and I didn’t realize it no big deal just renew it online. The DMV sent me an official copy of the new license through email and I came back to proceed with opening the account. Before leaving the tellers office to renew my license online I asked when they closed to which she said 5PM…a person would think “oh the customer will be back today then.” Make a long story short I came back with an official copy of my new license from the DMV that they emailed and they wouldn’t accept the official copy as proof of ID. I went to educators credit union and they took great care of me! Would not recommend Summit at all.
I've had many banks in my lifetime. Summit is absolutely the best! While there's always "hiccups," as with anything in life, I've received nothing but outstanding service! Any problems have been promptly addressed & they've made sure I'm completely satisfied. You just can't ask for anything better from your bank!
I absolutely love this branch of Summit. They are always so friendly and accommodating. I rarely wait more than two minutes for a teller in the drive thru or lobby. The bank is very clean and bright with coffee and often goodies. Mostly the staff is fantastic.
My mother has been with this bank for 30 years. My first experience with them while being there with my mother was professional greeted with a smile & welcoming tone in voice and pleasant about a year ago. Just went in recently with my mother, and was met with unprofessional demeanor, laziness heaven for bid if the heavy set female had to actually get up out of her chair, and down - right snobbish females; who looked at you and talked to you like you were unworthy of their presence. We will not be back into visit unless absolutely necessary in the future!
Very friendly. Explained what we wanted, and Kathie made it happen
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