Sunland Park ALFA ROMEO

I bought my Dodge truck from them in Dec. 2011. I still have it and it has 185,000+ miles & runs like new. My friends can't believe it. It looks NEW too. They have done all the maintenance and upkeep over the years. Good people to do business with. I'm 80 yrs old and this is the best experience I have ever had with a car dealer.

Long story short. They lie and get upset at you for having the audacity to expect good service for your money. My experience is too long to explain in this short review. But, in short, my diagnostic was lost during the process of figuring out what was wrong with my car. The entire process took longer than one month. The communication with the service agent was at best subpar. The repair that I paid $1841 was unnecessary because the replacement parts ended up performing exactly like the old parts. SO at this point I'm wondering if the part was ever replaced or I paid for a replacement without needing to. I turned my vehicle into the dealership in driving condition, it was returned to me completely inoperable. When I requested a refund for the initial unnecessary repair Darrell, the service manager, began saying all kinds of things that were never reported to me during the repair process nor in my repair paperwork. It seems they lie just to keep your money and will never accept blame for their own errors. I passed a state inspectionwhich was part of the reason I took the vehicle in with a dimming third brake light and according to them an engine that needed replacing. I wrote their general manager Ivan Ochoa, the parent companiesGreenway Automotive Ken Stark with no reply. It makes it seem like this type of behavior goes unpunished and perhaps is condoned by the upper echelons because it is profitable. Their lack of response shows how little they value the customer. I have reported them to BBB and EPPD. I am in the process of reporting them to Consumer Affairs and the Texas State Attorney... This type of behavior by large corporate companies should not be tolerated. Just look at many of these Yelp reviews, they are littered with similar experiences. There is a pattern. The work climate in the Service Department seems like it's the employees against the customer. It seems so unimaginable until you experience it. Customer beware.

I didn't feel there was any positive, with my visiti experience here

I was at the Dodge dealership.. they have good team.. very helpful

Nestor … I know we brought the truck in December 2021 but I had a friend that passed away and didn’t get to do it! He is the most professional and kindest salesman I have ever met! You will be in the best hands purchasing a vehicle from him. He takes care of you like family! And I have been to dealerships that could care less about you but he has changed my view of car salesman’s! The best I have ever seen!! Thank you!!!

Once again, they didn’t disappoint with their terrible customer service in the service department. Car towed Wednesday with an appointment of 2pm. Was told my car would be looked at Thursday, then was told it was on the list for first thing Friday and now the service advisor isn’t answering texts and/or calls. Call to talk to the service manager and he tells me “they aren’t a doctors office and don’t work that way”. All I want is simply some customer service and communication. All I got was rudeness and excuses! Why is the the only authorized Fiat service in El Paso?

Very friendly customer service, this guy's Ralph Gracia & Jesús Rosales are

Honest people! Purchased a vehicle a month ago, and they did everything they said they would do. Everyone was friendly, helpful and efficient. Would definitely recommend friends and family to shop there.

They never answer their phone.. went to pick up my car after a service and they couldn’t find my keys. It’s really not the best

Sunland Park Fiat is DEFINITELY the nicest new/used car dealership in El Paso...with the most knowledgeable and helpful staff that you could ask for. If you are looking for a vehicle, this is a One Stop Shopping Experience...just waiting to happen!