Sunset Beauty Supply & Salon

This place is terrible!!!!! I came in with my wife for some hair products and the owner was straight up rude mocking my wife because she didn't have much knowledge of different hair products and instead of helping my wife with her "years of experience" she sold her something she didn't want and when I my wife realized it wasn't what she wanted she didn't even want to exchange it. My wife didn't want her money back she just wanted the stuff she needed. My wife was understandably upset and by the time I looked at the products and the receipt I noticed she over charged my wife $30 when the product had a completely different price. We brought this to the owners attention but she claimed she knew her products prices and the the charge was correct and completely disregarded the price tag. So not only was the owner rude but she is a thief as well. Don't ever go to this place, take your business elsewhere!!!!

TERRIBLE!! RUN!!! PLEASE BEGGING YOU DON'T COME HERE!! THE SERVICE IS TERRIBLE, THE OWNER DOES UPCHARGE THE PRODUCTS!!! 1. First time I came, the hairstylist was over half and hour late. Didnt get an apology or 5 bucks off nothing. Just rudeness. She did a decent job. Came back for second chance. 2. A different hairstylist was doing my braids. She was in rush to leave early she told the owner prior she had to leave early to pick up her kids. mind you called to make sure they could fit me. I felt bad. She was very kind. She was stressed.I tipped the hairstylist 25 bucks because felt bad. half way through my braids were so terrible and messy. the hairstylist told me the owner would finish me up mind you I only had one of the braids done. I just left half after that. Then the owner lady upcharges me for products tried to talk to me put her hands on me trying to bring me back. Never put your hands on anyone, trying to stay calm as she tried to drag me back kindly told her to get her hands off me before I got more upset. With half my hair done, I left. I WILL NEVER COME BACK AGAIN.Service: Box Braids

Horrible service by Dorris , she blocked my number and all. I would not go here I should of read the reviews before trying to make my daughter an appointment I had one for Friday but called back and trying to move it to today which is Thursday mind you I’ve been calling since yesterday to move the appointment and the original appointment was made a week prior.She kept saying her braider hasn’t came in she’ll call me back this went on for two days I didn’t get a call back. Then I called again asking if it was okay to go through with a Thursday appointment , she gave me the same answer oh I’ll call you back at 3 pm I called after 3 and she straight up blocked my number. I never once met this women nor did I harass or talk to her cruel. She just doesn’t want business. I’ll take our business else where as you all should. It’s horrible here.

This place is horrible don't ever try to go into this place the staff is incredibly rude and they try to Jack the prices up at the last minute even though the price on wigs say one thing they try to charge you 10 to $15 more don't waste your time with these people they are a waste of space and the rudest most ignorant type of people you can imagine...horrible business. I would give zero Stars if I could

I only go there to buy up the Pink Oil styling gel. Keep that product coming and I'll keep going back. Also there was a guy back in 2017 that worked there that did my braids and my daughter. Were is he at? He was on point. Get some braiders like him and keep the nice cashier and have a polite folks work there that knows there work and you will be booming!

I love it here. Got my sew in extensions done by Jake. He is awesome. He pays attention to detail and did a fantastic job braiding and sewing. He even fixed my bangs which I thought were unfixable. The selection of hair is extensive . Whatever is your price range they will find the right hair for you

Very overpriced if you're trying to do weave or braids etc. I requested an appointment with Rochelle many days earlier. I got to my appointment on time and she didn't show up till and hour later. The girl that ended up braidingI forgot her name but shes a black lady who wears glasses did a terrible job. I told her I wanted full individual braids I even showed her a picture in which she agreed she can do it. I sat down and I kept asking her to make sure she makes it full. I even told Dorris and they kept reassuring me it would be good. When she was finished I looked at myself and at the hair, it was as though a 12 year old had braided my hair who just started practicing. I was so shocked and sad that I wasted time and she did not care to make my hair look like what I showed her on the picture. It was the complete opposite almost like a nightmare. Unfortunately despite my depression and unsatisfaction, And even tho I called my mother who knows Dorris and we had been good customers for several years, she still made me pay $140. I took out eh braids the next day. Just terrible. Never going back.

West Covina does not need business like this. Charge incorrectly and when ask for money back it is your fault because you don't know what you are buying? No lady what you're doing is stealing. Don't visit, and if you do, try not to get cheated.Service: Hairstyling

HORRIBLE customer service! Doris is an extremely rude lady, and the prices are extremely to high. Her son and husband are kind but idk what happen to her. I came back to return hair because I accidentally got the wrong one keep in my I was there 5 min ago and she wouldn’t exchange it. I come to this place faithfully, I didn’t even want my money back just an exchange. I know many friends that don’t go to her anymore and now that will be me. She also is very expensive than other beauty supply stores but other races won’t know that cause she’s the only beauty supply that carries a lot of stuff in West Covina. I repeat do not GO HERE!