Reviews
It's a comfortable place for when you need it the most. Excellent Customer service is 100% guaranteed. The viewing areas are beautiful and big for all types of families. They work with our nesecities specifically in the times of pain.
If you’re looking for a good honest review, you’re in the right place. Coming from a person who also works in the funeral industry I am observant in others peoples work. Since the beginning of the initial notification of death, Sunset Memorial Funeral Home was quick with a response and arrived within a matter of moments to care for my grandmother after her passing. Shortly after they were quick to finalize the funeral arrangements with Mr. Daniel Danny Gomez whom treated my family with respect & dignity, and was there to answer all their questions. The day of the services the staff was attentive, explained everything with detail and was always around when we needed assistance. Those special details are what makes a funeral establishment shine and strive. A special thank you to Mr. Jaime for his help throughout our grieving days. He never left my family’s side and was there for any little thing we needed and his attention to detail was spot on. The Ramos family thanks the staff of Sunset Memorial Funeral Home for their service and care, may God Bless you all!
It’s pretty lousy that there are only 3 tables in the dining area and no seating in the lobby, only refrigerators filled with overpriced flowers.
My mother recently lost her younger brother, my uncle. She was told that at Sunset Memorial they would provide excellent help to families in mourning. My mother had needed necessary paperwork to have him cremated. It wasn’t a pleasant experience, she would call to the office but the person in charge of my uncle wasn’t there that was on a Monday. When Thursday arrived she had her paperwork ready, and the lady told her to sign and then proceeded to say here are your brothers ashes. My mother was hit with shock! She was supposed to see my uncle before he was to be cremated! How can a service do this?! She did not get to see him for the last time.
My family and I had a hard time with the loss of my mom. We are so thankful for the people at Sunset Memorial. Mr. Ortiz was kind and caring. He talked to us about the steps we could take with the viewing for my mom. He was compassionate and comforted us during our time of loss. I highly recommend this place. It's never easy saying goodbye to a loved one and having to plan their funeral service. But Sunset Memorial helped us through a hard time.
I don't have words to express how grateful and thankful we are to all the staff at Sunset Memorial Funeral Home. They were very professional and provided excellent service , but above all very compassionate and understanding during this extremely difficult time for my family. Thank you to all the staff may God continue blessing each and one of you always...GOD BLESS YOU ALL! From the Huerta and Guzman Families thank you very much! We are extremely satisfied for taking good care of our beloved Roman and provided us with excellent service.
The team at Sunset Funeral Home provided excellent service to me and my family during a very difficult time in our lives. Every associate from the Director to the office associate and everyone in between were extremely professional and courteous. Thank you Sunset!
PATHETIC. OVER ALL LACK of customer service. No empathy from staff. They stay in their office with their faces glued to their phone screen. I've been to MANY funerals. This funeral home is NOWHERE close to the service given at other funeral homes in Brownsville. In a scale of 1 thru 10, I give it a NEGATIVE 2. It's obvious they're in this strictly for the $$$$. -Juan Picazo-
Excellent service from all the staff. They were very good in taking care of us for my Grandmother's funeral.
Very blessing family from God. Thank You! For everything. in my Brother Noe Saenz funeral service.
