Sunset Memorial Park

My mother was buried at Sunset 1 year ago today and I, like so many others, wish it wasn't at Sunset. My father was buried there 26 years ago and everything was perfect, no complaints, until Kirk and Nice bought them out. Perpetual care??? What a joke! Perpetual care gets them no money so they could care a less! When my father was buried they did not force us to pay 1st, we paid for the opening and closing and the casket etc when the insurance came thru, plot was already paid in full-now forget it! You have to pay in full immediately or they won't bury the person. Hiwever, they are not so quick to fulfill their duties. I had to chase them down to get the year put on the plaque that laid on another nearby grave for weeks after the funeral. They did not even fill in the grave after it settled! I had to bring bags of top soil to fill in where the earth sank and today I realized I have to add more still next visit. My parents bought this plot because it was a beautiful 'memorial park' which means no head stones-ground plaques only! My father would be sick if he could see the enormous, garish displays the 'Asian' sections have become. Now I see we are in for 'Russian' burial areas! Since when did memorial parks become segragated with each part having it's own rules??? I intend to pull out the original bill of sale and agreement to see if what they are doing there, which has destroyed the beauty of the 'park' is even contractually legal. My parents chose this place so as an only child one day I would not feel as though I was visiting them in a cemetery, rather a beautiful, peaceful park - the way it was before Kirk and Nice got their greedy hands on it. On another note the office staff I encountered with my mom's burial were cold, showed zero empathy, and only wanted that check I wrote. To be even more blunt not only was the service I received lacking in empathy it was also lacking in a strong command of the English language which made it even more difficult to handle. You have to be a certain kind of person to take what was once such a comfort to those at the very worst points in their lives and flip it into a cold money making machine and sleep well at night! I just hope all those that are responsible for all if this heartache are 1 day faced with the same treatment on the worst day of their own lives! Maybe they will start a 'Karma' section next!

My grandparents are entombed in the mausoleum. My grandfather was placed in 1995, ny grandmother in 2012. For at least 4 years, probably longers, letters have been missing from the granite front. We have repeatedly complained to the office, who apparently is for the funeral home on the grounds, not the cemetery. Interesting since they are both owned by the same company. Not at all surprised by the lack of action. I have been in the funeral industry for 10 years. Have never heard a single nice thing about Stonemore. All the money this place charges, and the lack of upkeep, and repairs is appalling. They only care about getting your money,. I am sure now that I am posting a review, I am will get a standard, so sorry, please email us response. But it should not take leaving a negative review for a response and action. Save your money, and avoid anything associated with Stonemore.

Everyone who works here should be FIRED. It’s been 9 months and my mother still does not have a headstone. Everything was submitted and paid for by MARCH 8, 2022. I had to call 3x to chase down information. Our latest call to the GM showed they were completely disorganized and could NOT FIND OUR PAPERWORK. This is my mothers FINAL RESTING PLACE! Do NOT let your loved ones come here. These people do not care about them or you.

Sunset Memorial Parkk is where my Grandparents George and Violetta Humphrey & Edgar and Grace Cox, and my parents George A Humphrey & Grace E Humohrey, as well as my Aunt and Uncle Fred Lorrilard and Gwendolyn Lorrilard are laid to rest. It's a lovely park on the surface, inviting and peaceful. But unfortunately the upkeep of grave sites is lacking their promise. My brothers For several years now and my Mom prior to her death 5 year ago requested repair of flower container at the Lorrilard Site. For several years after Gwendolyn’s death My mother requested her death date be attached with supporting documentation. At mothers death we interred her with my Dad. On that day I provided our funeral director with my Aunt Gwendolyns paperwork again. I stood and watched Sunset personnel document our request to have her death date be added. Still it has never happened! Now 5 more years have passed my brother went and complained several times over those years and just this April I also stopped and spent an hour discussing the problems at both grave sites in the Anvil section if the park. Both needing maintenance to the hole for flower containers and for Aunt Gwendolyn’s date of death to be added. STILL NOT DONE AFTER YEARS OF REQUESTS

I recently purchased a crypt for two at Sunset Memorial Park. My experience with Crystal Smith was outstanding. She is compassionate, warm, kind, professional, efficient, and truly made me feel like she cared. I would wholeheartedly recommend working with Crystal.

Update is of 1/19 - I finally got a call back from the Director of Family Services. He was incredibly kind and is new as of November so I am optimistic that things will improve with his leadership in place. He talked about the changes they are planning to make, and it's certainly a step in the right direction. My hope is Brian will make many much needed changes. Update as of 12/30 - I reached out to the email in the reply 12/16 - no response, no call, nothing. DO NOT BURY YOUR LOVED ONES HERE. Ever since this cemetery was taken over by new owners, the conditions of the grounds have gone downhill. No matter how many times you speak up nothing changes. The service at the office is terrible. Look elsewhere to bury your loved ones as they have no respect for families or those whose final resting place is here. You'd think at least around the holidays they'd clean up the grounds. Also, the old company refunded for a vault that was no longer needed when my grandfather was buried, since he was cremated. Not the case when we buried my grandmother.

My Mom was buried in our family plot in 2014. I bought a beautiful granite and bronze grave marker and the cemetery placed it on the wrong grave. No apology. No remorse. Years of excuses for not moving it, including staff who come and go and can't find the work orders. Good luck trying to find your loved one's grave marker. You have to dig around and deep.

Crystal, Erin, and Brian at StoneMor/Sunset Memorial Park were very friendly and helpful. Flat grave marker price was not to my liking, however, Brian offered a discount a few days later but we decided to pass it up. Will need to shop around. Don't need to purchase it at Sunset I appreciated that they provided the use of the Chapel of Peace free of charge since it was below freezing on the day of the burial. It is a modern-looking chapel which was nice.

I visit my parents all the time! I am pleased with the way things look. Tomorrow is Veterans Day and was upset that there were no flags for all our Veterans in the cemetery. I brought one with me to make sure my Dad had one. The only issue I do have as I get disappointed how things get taken off the graves so fast. I wish the cemetery allowed stone markers instead of flat. Not right that the Asian part is allowed to have huge beautiful markers and their things stay on the grave sites longer than the flat markers.

My family has a plot here, so I had no choice. I recently had to bury my mother and the sales mgr Justin is just about the worst human I have ever dealt with. He does not take his job as dealing with someone's sacred last wishes as revered and is unfit to handle anyone's loved ones final resting place. I am still in shock months later at the way I was treated and had to give Justin a few choice words due to his unprofessional and uncouth behavior while I was there making final resting place arrangements. Steer clear of this place if you don't have to deal with them.