Did not get the bus we discussed when booking. The one that showed up was nice on the inside, I'm not sure what it was but at slow speeds there was a loud grinding / squealing noise. The bus had a TV but the driver didn't know how to work it, we wanted to play a Christmas DVD Elf while looking at the Christmas lights to keep some of the younger kids interested. We expected different interior lighting for the "wow factor" for the younger first time limo riders . The driver was nice enough to take a photo for the end of the night. Not an awful experience but not an awesome one either. For over $350.00 for an hour and a half ride we would have expected more.
They were late and didnt contact me, the woman I spoke with was snotty every time I spoke with her, when they did finally arrive it wasnt the vehicle I ordered, it was a stretch party bus for 4 people which would normally be considered an upgrade except it was so rough and bumpy we were repeatedly scalded by our complimentary hot cider. It was tossed all over us, the seat and the floor so we were all sticky. The only good thing about this company was the driver, very friendly and knowledgeable about where to see good Christmas lights. I wouldn't use them again though, not worth the $217 for an hour and a half.
I really don't like leaving bad reviews but my experience on my wedding day was not good. I booked the 24 passenger bus which was actually a very nice bus with plenty of space and they allowed us to play our own music which was nice. We did have to follow the rules where we can no longer bring our own alcohol on the bus but I expected that. When I asked if I could get a quote for the alcohol I was told they wouldn't be able to so I hoped it wouldn't be outrageous getting it from the distributor and it wasn't awful although they didn't like that we took the extra with when we got off the bus but I had asked that beforehand and they told me I purchased it so I was free to take it with me. My issue with the company/driver was that we had the limo booked for a two hour period of time. We the bride and groom wanted to stop one last place to take a couple photos and leave. We still had 10 minutes left and the bar we wanted to stop at was 3 blocks from the reception hall. The driver proceeded to tell us she did not have time to take us there as she had another pickup to get to. Another pickup within 15 minutes!?!? That seems crazy to me.. Weddings run late a lot of the time so what if we weren't on time? So we finally told her to take us to the bar and that we would walk to the reception venue.. And we did.. The entire wedding party walked down the streets of downtown because even though we had time and were willing to pay extra if we went over on time they wouldn't take us there. Super disappointed with the experience and won't ever use them again.
When discussing the details 4 days prior to our event I was informed we could no longer bring our own alcoholic beverages on the bus, and if we wanted to have them we had to purchase through the company. This was never disclosed while booking and because of an old law that was brought to the public eye this was enforced. I understand following the law, but when I requested to cancel and get our deposit back so we could potentially plan differently, I was told I couldn't. In addition to this I asked if there was any sort of compensation that would be allowed as this was not disclosed to me when booking and I was told they would not do anything. We had to provide a list that we wanted them to purchase and had to pay them for going to purchase it. I had requested a call back for the exact amount that would be charged for the alcohol and had to call them back as they didn't follow up with me. It was a constant back and forth that in no way was customer friendly between the constant feeling like it was "our fault" for anything that was incorrect to receiving incorrect pricing. When the night arrived and the bus picked us up I signed the contract provided. The music was not working initially, we were missing one of the 12 packs that we had purchased, and they purchased the wrong time of another 12 pack that was received. Regardless of all of the issues we had with the company the driver was wonderful and I had called back the following Monday as I wanted to add an additional tip for the driver. I discussed the amount that would be charged with the lady who answered and thought I was done. Hours later I received a phone call from the owner that stated he did not get the contract updated, had the incorrect amount on there and was requesting to charge me more money even though this was not my mistake and the contract was signed the night of. I was told I should have known the amount was incorrect as we had verbally discussed amounts prior. It was a back and forth of me having to argue the fact that I was provided a contract that I signed and it was not ok for him to call back and charge me more because of his mistake until the conversation ended with the owner finally telling me he would charge my card with the amount I wanted it to be charged and "to have a nice life". For someone who was a month and a half away from their wedding day this was supposed to be an enjoyable experience. Luckily we have awesome friends and they made the night itself wonderful but everyone we spoke with at Royal Limousine made the party bus experience awful.
Terrible experience overall. I could go on and on about how terrible the service was but I can see someone has already done that in a previous review.. Terrible business practices not only by staff, but by the owner himself. I would highly recommend looking elsewhere for a shuttle or party bus.
Witnessed some guy driving a royal limousine downtown call a person on the sidewalk a derogatory name and then proceed to almost back into oncoming traffic on S Main. Seems like a public friendly business to me. Heavy sarcasm.
Outstanding experience! The bus, driver, and service was all top notch! Highly recommended as everyone that was along will certainly be using you in the future.
The only nice thing I can say about them is a clean vehicle. The driver was extremely rude and clearly doesn't know or doesn't care about how to talk to his customers.
