SunTrust Bank

Y'all never order change. It's been over a year of everyone complaining and still y'all can not get it together. I have to literally drive to another bank just to get coins every day. If you need change to run your multi million dollar business: go to another bank.

Quick service and resolve of issue in less than an hour. Thats the good. The bad? If you have a split home equity loan, one account with a fixed interest rate and a second loan with a variable interest rate, if you want to make an extra payment on the variable interest rate account, you wont be able to. Their antiquated online banking system cant handle designating a payment to the account you designate it to. Even though it says right on the account payment site thats what will happen, the bulk of the payment will go to the bulk of the loan, and just the minimum will be applied to the variable interest rare account. Very frustrating. And recently i went in to a branch to make a direct payment to the variable int. account, because thats what i was told my only option was, and when i looked online today, i was displeased and disgusted to find they still split the payment again putting the bulk of the payment to the larger heloc balance. You can want to bank your way, but theyre gonna bank their way. DO NOT SUPPORT OR USE THIS FINANCIAL INSTITUTION. Cant wait to be done with this bank. Ill never bank with truist again. I miss Suntrust.

Manager Elisa Murphy is in kahoots with a local towing company Reliable towing & recovery. They have very minimal signage and don't block off parking lot for events. They wait for the lot to fill, then tow everyone, probably about 50 cars. Charge each vehicle over $330 to release. One driver said Elisa facilitates the whole thing and gets paid some cash illegal. Cash only so then you have to use their ATM because you're stranded in the parking lot. Really messed up situation. Why am I surprised though, it's a bank. Cocoa needs to figure something out or stop throwing events where there isn't adequate parking.

This is the worst bank. Freddy and Suzanne are completely inept when it comes to customer service and opening banks accounts. Stay away.

How does a banks entire system go down ?? This is the most horrible merge , Suntrust was on top

I’ve had nothing but problems trying to use this bank I was told I needed two forms of id to open an account so I usually just cash my check but now there saying I need two forms of id just to cash my check with having an account there. I come in every week so they know who I am but yet it’s still a hassle.

Freddy he’s very nice and very helpful.. always ahead to help.

Good Experience, Elisa was very polite/professional and provided a great service for my banking needs.......

Horrible costumer service. I’ve been with them for almost 6 years. I will be taking my business elsewhere. I’m done with suntrust!

THANK YOU FOR DRAGGING OUT THE PPP LOAN PROCESS LONG ENOUGH FOR THE SBA TO RUN OUT OF FUNDS. Good to know my bank has my back!