Swan Cove Spa & Salon - Stevensville

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About

Destination Spa & Salon located in the heart of Stevensville, MD

Description

Our mission is to give you a truly wonderful experience starting with a warm welcome and the best of care throughout your visit. Our goal is to help you relax and rejuvenate, finding the perfect sense of beauty, peace, health and well-being.

"Swan Cove Spa & Salon provides hairstyling, hair treatment, hair color, hair removal, nail treatment, skin treatment, facial, massage therapy, and medical aesthetic services to the Stevensville, MD area."

Address: 102 E Main St, Ste 104, Stevensville, Maryland 21666

Phone: (410) 604-1500

Website

Email: moc.apsevocnaws@secivrestneilc

Parking: Lot

State: MD

City: Stevensville

Street Number: 102 E Main St, Ste 104

Zip Code: 21666

categories: acupuncturist, beauty salon, massage service

Opening Hours

Monday: 09:00 - 16:00
Tuesday: 09:00 - 19:00
Wednesday: 09:00 - 20:00
Thursday: 09:00 - 20:00
Friday: 09:00 - 18:00
Saturday: 09:00 - 16:00

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Reviews

I was traveling by myself for business and wanted a pedicure for an upcoming beach trip. A local friend recommended Swan Cove so I made an appointment and was scheduled with Kailee, a nail tech. Such a great experience! She was so thorough and great at casual conversation. Wish I lived closer so I could go back regularly. My feet look and feel great! If you’re in the area I would definitely recommend Swan Cove.

I made an appointment six weeks ago as a new client. I received a one hour notice via text that my appointment was being canceled and needed to be rescheduled. I was already in my car on the way to this appointment. Very disappointed especially if I were the one who was “sick” I would have been charged 50% off my service since I would be messing up their precious schedule. Hmmmm do you think I’d get my service at 50% off since they canceled on me??? Highly unlikely.Services:&nbsp;Spa packages

Charging 245 dollars for a beginner to do your lashes is disgusting, sticking to emerald salon in Easton. 1 star because zero isn’t and option will never be back

This is my second facial with Melissa. So relaxing and fun.  This was a birthday treat for me and my friend. The staff is very welcoming.  Shelby greeted us at the door, took me right back, and offered coffee and water.  Melissa was right on time and so talented and friendly.  Kelli,  the owner, came out to see how our treatment went and even offered us wine since it was my birthday.  Thanks for a great day!Service:&nbsp;Facial

I used to work in a salon so I will usually give places, even restaurants, the benefit of the doubt. I understand things happen. My first experience was a prenatal massage, which was great. I went back for a waxing that was horrible. The esthetician performing it even expressed her inexperience but still wanted to move forward. I told her I've been there and to do her best or I could reschedule. As someone who has  had many waxes before, you are in a very vulnerable position and hope to be in and out. Usually I go to someone and they are finished in a few large strips and then you're done. This process took about 45 mins. She did it in little patches and would often go over the same spot with hot wax more then twice. Like I said, I get it, but they shouldn't be booking people with someone like this until she is more comfortable. My sister in law had the same experience. I was very nice to her and even tipped her well. Decided to give it another try and book a prenatal massage. When I called to book the appointment I spoke to a woman who seemed very distracted. Honestly, it sounded like she was out in left field. She said um a lot and would talk to people around her. It took her way to look to find an appointment for me. Again, not the biggest deal, but before we hung up I asked her "this IS for a prenatal massage, right"? she responded with "huh uh". I thought, Okay great. Each time you get a message you fill out a form. didn't do that. I was just brought into a room by the therapist and was just asked what my focus was.  My thought was well, it's a prenatal massage so..i'm sure you can guess. I explained my aching muscles and tightness. Then for the first half of my massage I was on my back im 39wks and 5 days. My last two messages I was on each side for the entire time. I thought ok maybe this is how she does it. I thought i'll just adjust and didn't want to be a pain. Next, every time she applied lotion it was cold. She often used only one hand and most of the time felt like she was just applying lotion to my skin. I noticed she did things on one side that she didn't do to the other. not little things, noticeable things. . At the end, they apply a hot towel to your back and feet. The first towel was taken out and applied right to my back which was scolding hot. I even jumped forward. At the end, I went to check out, and I was given the price. It seemed low for a prenatal but I paid anyway, tipped, and left. Driving home I remembered that I booked with Miss space cadet who wasn't paying attention. I later looked on the website and they charged me for a regular 60min Swedish massage which is what she booked me for. Even my sister in law also had a massage there and told me later she wasn't impressed either. I'm officially done with this place.Service:&nbsp;Massage therapy

This is my 4th visit to Swan Cove and I am still loving my experiences. The establishment is clean and bright. The front desk is well-staffed and the ladies greet you in a professional manner. It does not take long before your stylist comes to take you back and begin your process, assessing your hair, determining your needs, and getting you ready for service. My stylists have been professional, knowledgeable, and real masters at making me look and feel beautiful. They took the time to listen to my concerns in addressing some color and texture issues I was having, and I think my hair looks amazing. I also had my eyebrows waxed and tinted. I am older and have sparse looking eyebrows. However, by the time I was through the aesthetician had cleaned up and tinted my brows so that I finally had a complete face with fully formed eyebrows; amazingly beautiful! I haven't felt this beautiful since my 20s I am now 60. Yes, you might pay a little more for services, but not much--it's worth having better haircuts, color, etc. than not. Make sure you book ahead during busy season, i.e., holidays, prom, etc. Communication is key, these professionals are at your service so make sure you let them know your needs. Remember self-care is health-care, and that includes hair, skin, and body. If you don't look and feel good about yourself you can't take care of other people and feel good about them. Invest in you. I am glad I found Swan Cove. A little tune-up every 2-3 months is just what GLAM-Ma needed.Services:&nbsp;Haircut

If I could give my experience 0 stars I would. Where to start. First, the morning of my appointment I received a phone call and was told the stylist who I originally booked based on recommendation would not be in and that my appointment would be moved to 1 pm with Ashley. When I met Ashley I had a gut feeling this would not be a good fit but I did not want to be judgmental and I was leaving for vacation on Tuesday and badly needed my grays covered.  I explained that I wanted to refresh my hair color root to ends and that the color was close to a cinnamon shade. I showed a picture of me with the hair color and also a model with the same color. I also asked if it was possible to leave a few pieces of hair Uncolored to allow for a bit of contrast. My previous stylist who unfortunately retired always did this to give a bit of contrast.  There was never an additional charge so I did not even think to ask. Nor did Ashley think to volunteer there would be. Ashley argued with me about the color and selected a swatch that I knew was too dark. I told her so and that I needed a warm color- cinnamon. She took it upon herself to disagree and said that color made me look washed out This is when I should have grown a spine and left, but I did not. The color came out way too dark, made my skin look sallow, and the undyed hair was random, very stripy and  did not compliment the ashy brown. The end result was I looked like my torti cat- dark brown and orange. I told her I was not happy with the color and she replied let’s see what people think. I then got the shock of my life when I was told I owed 307 dollars when I expected to pay 157.00 for a cut and color. Evidently leaving some of the hair undyed was considered a 212 dollar technique.  Stupid me was in such shock, and not wanting to cause a scene paid it. However, on the ride home and after looking in the mirror for a few hours and crying, I called the salon and asked that I be issued a partial refund. I was told that the owner of the salon would contact me on Friday.  I waited all day Friday and no phone call. I then called at 5 pm knowing the salon closed at 6 and was told the owner did not come in because of traffic and would call me Saturday.  I waited until 3 pm on Saturday and then called the salon and was once again told the owner did not come in.  Now, my vacation is ruined, I am out 307 dollars and I feel an overwhelming sense of helplessness. In 42 years of getting my hair done I have never received such unprofessional, discourteous service.  I am sure there may be excellent stylists at this establishment but unfortunately I was not given one. Also, the owner is extremely unprofessional for not making an attempt to call when she was well aware of how upset I was because Shelby, I assume salon manager, spoke to her by phone about my situation. I hope I can help others with this review.  Asks lots of questions, ask for a definitive price EVEN if you think you do not need to, steer clear of a hairstylist who refuses to listen. And if your spidey sense goes off listen to it and get out of the chair!  UPDATE TO RESPONSE FROM OWNER:  Good Morning, I wanted to take my time answering this email as I wish to be polite but honest. Lori was very pleasant to work with and had she been my stylist at the start I believe I would have had a much different experience. She explained she did not want to place more color on top of the newly dyed hair and I knew this was correct from everything I had read. She highlighted parts of my hair and used toner to change the color of the rest. Although, the result was ascetically pleasing and I was no longer embarrassed to wear my hair down, it is not the color I wanted. I always have my hair colored red but this is more of a golden brown. Again, it is pretty but not what I had originally asked for. Additionally, regardless of what Ashley told you, I did not ask for balayage. I know how much this procedure costs and I would never have agreed to pay 315.00 dollars. I have had my hair highlighted many times and at most have paid 190.00 plus tip.Service:&nbsp;Hair coloring

Staff are always friendly and professional.  Offer a variety of services.

Everytime I go here to have my hair cut and highlighted I always have a great experience. The staff is super polite and personable and the shop is clean and nicely maintained. Jessie is a master at what she does and I would recommend her for any type of client.

So I went and got my haircut at tangles and something else I dont even remember and they did a horrible job. And this place made my haircut look way better! Also they were so nice! I appreciated that they let me have a haircut without an appointment. Thank you so much!

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