Reviews
Grateful to this place for taking care of my family but if you're the father, be wary of security. They seemed to harass me at every turn, asking where I was going, even after I clearly had a wristband. One of them even started to question me in front of the vending machines and I had to ask what's with the 3rd degree! If you can't trust who's in your lobby, find a better system so that people like me don't feel like they just got racially profiled.
I was referred to this clinic after an abnormal ultrasound, I live in a small town in Alaska so we are referred out for most things. The outcome of the ult was not good as we had suspected - but the staff throughout the clinic was magnificent, especially Tessa the genetic counselor. They set up every appointment for you, they answered any and all of my questions, they set up my other appointments outside of Swedish and prepared me for that. I could not be more grateful to have been sent to them, I can't thank them enough. <3
We had a great experience at our appointment yesterday. Everyone was nice and polite from the moment we walked in. We were nervous about the appointment due to the lack of information given to us by the OB office that referred us. Our ultrasound tech was wonderful and explained everything she did and was looking at. The doctor came in and was so friendly and made us feel so much better about our situation and he just reassured us that everything was going to be ok. All of our questions were answered and we felt heard about our concerns. We could not have asked for a better visit.
I went to Swedish Maternal Fetal Medicine weekly for months and every single appointment I had could not have been a better experience. They are so on top of everything, I felt so well taken care of. The doctors and nurses took their time to talk to my husband and I and made sure we understood everything, and we never felt rushed. Giving birth at Swedish was an equally amazing experience. Super thankful for everyone who helped us.
When I was sent here I was very nervous based on these terrible reviews but I needed to come here to make sure I set the record straight. Yes, they do NOT answer the phone. I learned this the hard way on hold for an hour but if you leave a message they really do get back to you. Every single person I interacted with there was so kind and gentle with me. I needed to see a genetic counselor and Ursula went and continues to go above and beyond. All the nurses and doctors were great and kind and professional. I hope I never have to come back here again, but they gave me amazing care.
To remind my entire pregnancy we received great care from the nursing staff at the center. They were the kindest and most compassionate nurses. I really love Dr Tran she was fantastic. I wasn't crazy about all the doctors but most of the doctors were good enough. We had a hard long delivery but my emergency safe section was successful. In the aftercare was good as well.
Lauren was exceptional as our genetic counselor. She was very knowledgeable about our situation with an absent nasal bone and was able to explain about the ultrasound much better than our seaobgyn doctor. I would have given 5 stars but the clinic is so hard to reach. I waited on hold for over 25 minutes once and was told another time that the appointment booking receptionist wasn't in 2 mins after I had received a voicemail instructing me to call and schedule an appointment.
This place is so disorganized and takes no accountibility . The Director and 1 of the 2 rececptionists showed no compassion. I am shocked with the amount of mistakes they made for a simple appt. All I need was an ultrasound for some time sensitive genetic testing. Here is the list of mistakes they made: 1. misplaced/lost my ultrasound referral. Iinstead of them contacting me to scheule the appt like their supposed to, I had to contact them. 2. They messed up on scheduling my appt. I scheduled for a 8 am appt today but when I checked in, the receptionist said my appt is scheduled for 7:30 am. 3. I never got an appt reminder call the day before to remind me of my appt and the direction to have a full bladder when I come in. Luckily I remembered last minute. 4. They do not have my current contact information in the system. They have my phone number and address from my childhood home that I left over 10 years ago and is 4.5 hours away from here. I guess they never asked to verify my contact information when making the appt and didn't bother to read the refferral my midwife sent to make sure they have the correct information. 5. They wouldn't squeeze me into their schedule and told me to reschedule. Instead of making me wait while they "try" to fix the problem, they coulve had me in and just be behind with thier schedule 15 min which they can most likely catch up since some patients will take less time than the the max time and I was there earlier than my appt time. Tehy told me I had to reschedule. They only offered me a few appts but none of them worked except a 7:30am for next Thursday. The Director told them they don't do the type of procedure I was getting at 7:30 am since the lab doesn't open until 9 am. Well...then why, did you schedule me for 7:30 am today instead of the time I requested and scheduled of 8 am??? Contradicting themselves. 6. The type of test I was getting is time sensitive and can only be done 11-14 weeks so they pretty much cut me close since I am almost past that time. I could've got me in earlier if they didn't misplace/lose my referral. 7. They could only get me in at 10 am at another company that I do not have a referral to. I had to call into work to tell them I would be late and caused my husband to miss his work meetings. They told me they are not responsible for the charges at this other location and didn't offer to call my midwife to help get a referral for this other location or my insurance to see if they can work something out. Now, I might be stuck with an expensive bill because of Swedish's mistakes. 8. not sure if the lab tech knew what he was doing. My arm is bruised from the puncture. I talked to my lab friend, and they think they punctured all the way through the vein and pulled back a little. I do not recommend this place to any mom to be, if they are this careless about something so important, how are you supposed to them with your OB care? The Director is so terrible in "trying" to de-esclating the situation. He didn't show any compassion to care enough about my health to actually do something about this situation. Some of the things he said made it situation even worse where it caused me to breakdown. Even the other patients in the lobby were showing more compassion than he was. Not to mention the 2 receptionists were taking in Tagalog so I didn't know if at one point they were talking about me; unprofessional. Again, please do yourself a favor, go somewhere else if you want to get quality care and avoid unnecssary stress.
Sandy has it right in her review. This place is disorganized and lacks a strong service culture/sense of ownership. Went here for an early ultrasound, for which there was an abnormal result, and the doctor who read the results and is the only person authorized to analyze the results didn’t even come in to talk through what he/she saw. Instead, we were forced to play a game of telephone with someone who did not analyze the result and was not a great communicator. This place was below the standard of care I would expect at such an institution. Very disappointing.
The doctors, genetic counselors, and social workers were all amazing. They squeezed me in for appts, were kind, sensitive, informative, and amazing. I experienced a loss and Swedish MFM and the nurses at Swedish first hill were amazing. If you have a high risk pregnancy go here.
