Talsma Furniture

NOTE: Reviewer's location is Grand Rapids, MI. Extremely disappointed in giving a 'family-owned' company the benefit of the doubt with our purchase of two power recliners one year ago. They have turned out to be very low quality. I wished I had read similar reviews before doing business with Talsma. I strongly urge you to shop with caution and not feel swayed by the home-town sales pitch. Within 6-8 months, one of our new recliners required a service visit due to its sagging seat. And FYI, my 92yr old mother weighs all of 110lbs. They replaced the seat core cushion twice and on the last and third visit they shoved some loose stuffing in the back cushion. There is basically no attempt to retain your business or address the quality and durability issue. "We don't make the furniture, we just sell it". We were told in the end it was an 'individual comfort issue' and not a defect. I have never had to address furniture issues before and as I explained to the representative on the phone, I am not comparing their furniture to high end furniture. For the price we paid, I simply expected much better quality, durability, empathy, and customer care. The photos below show the defective chair which Talsma refuses to acknowledge. The bottom seat cushion is not supported by the chair's frame and is shown as collapsed by approx. 2inches on the left side, per photos. This started at approx. 6-mo's of ownership. Completely unacceptable. Fair warning to you fall holiday furniture shoppers! Total Loss: $2,000!

Very friendly, knowledgeable sales person. Susan did some additional research after our initial visit based on the features we were looking for and followed up with us with her findings. That little bit of "extra" was responsible for bringing us back to the store and making a purchase!

Maurine was awesome to work with! Very patient and had helpful ideas when I had trouble deciding. She was very knowledgeable about the fabrics, sizing and colors of the furniture we were looking at!

A big THANK YOU to Kaily and Anne for all your help in selecting our new furniture. Your design and product expertise made the process so much easier than we could have expected. The furniture was delivered today and we LOVE it!

Was dreading furniture shopping based on previous experience with other stores. Our first experience with Talsma was fantastic. Huge selection both in the showroom and the clearance outlet. We worked with Susan who answered all our questions but was not pushy or overbearing in any way. Gave us space to try different options without looking over our shoulder or trying to upsell us. Highly recommend!

Our experience was as advertised: quality products and no pressure. We did not want to shop around — we knew the reputation of Talsma’s and Maureen was knowledgeable and considerate. Very pleased with the whole experience.

I live in Grandville close to Chicago Drive but I went to the Byron Center Location because I bought a kitchen table & chairs many years ago from this location & I find this store so easy to move through.. and I went in looking to just look for what I wanted & left super happy finding what I needed!! And it will be in my house in 3 DAYS!! I am super happy& Mel the sales gal let me wander & look at everything & didn’t smother me lol!! 10/10 experience here.. thank you Talsma so much!!

JJ was so kind and not at all pushy. She gave us lots of time to think about what we were buying. She just kept checking back with us. She was knowledgeable about the items we were purchasing. Great salesperson. She made us feel comfortable with our decisions.

I bought two couches and asked specifically to make sure they weren’t floor models. The floor model of one had a stain, and so when the couches arrived and it had the same stain, it was clear that it was a floor model. They confirmed it was and offered to have someone out to clean the stain. I didn’t want to pay full price a couch that was used as a floor model for months, especially since it had power reclining. I offered to keep it for 25% off and the manager said “nah I can sell it for more than that.” So they came and got it after it sat in my living room for a week being used, probably put it back out on the floor at full price. Buyer beware.

Excellent service from Keily. She stayed late and was very patient with us. This is our second time we have purchased furniture from Talsma Furniture and both times it’s been a great experience.