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TD Bank

  1. Royal Palm Beach
  2. Royal Palm Beach Bank

Reviews, get directions and information for TD Bank

TD Bank
"TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,200 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J."
Address: 10149 Okeechobee Boulevard, Royal Palm Beach, Florida 33411
Phone: +15617951256
State: FL
City: Royal Palm Beach
Street Number: 10149 Okeechobee Boulevard
Zip Code: 33411
categories: automated teller machine (atm), bank


Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 19:00
Saturday: 09:00 - 15:00
Sunday: 11:00 - 15:00


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Reviews
This is my first and last time coming to this location. I called ahead of time because I was coming from a great distance and wanted to make sure that I would be helped as long as I made it there before the branch closed and made it there at the exact time that I told the receptionist that picked up the phone that I would be there. The two woman bankers that are facing the tellers are very rude, inconsiderate, and in my opinion bias/racist. They are both Caucasian women one with short blonde hair and the other had shoulder length red/orange hair. They both started at their clocks when I stated I needed help from a banker not even knowing what I needed to do and said that it was too late to help me and they were not going to have members of the bank stay past closing to assist me. I needed to open a new small business account and had spoken to a banker at a different location while setting up my personal account about the different options and what would work best for me. I let both women know that I had come from a great distance to pick up my paycheck and made it here before close and I was told that the bank was closing soon and that I could make an appointment if I wanted help from a banker. Then that there are other TD Banks in the city that I live in so I can just go there another day. Instead of arguing I decided to just go to the teller and cash my paycheck so that I could be on my way and the woman with orange hair decided to come over and harass me. When other patrons in the bank started to look our way she made a point to state that it's not that they did not want to help me and that if I wanted to i could just open the account myself online, they just couldn't do it. After being assisted by the teller in cashing my check the same woman raced to beat another teller to the door so she could unlock it and guide me out. She would not allow me to touch the door and barely opened it to the point where I had to squeeze myself out of the door. I was so taken back by what transpired that I called customer support while pulling out of the parking lot just to run the scenario by them and see if I really wasn't able to be helped because I arrived a couple of minutes before closing and my transaction would last past closing time and was informed that the two women were in the wrong. My transaction could have taken hours if need be, I made it into the bank prior to close and should have been helped. I will definitely be calling the branch in the morning to speak to the manager about the situation.
Made an appointment, went, saw a banker, opened account within 20 mins and had all my questions answered by Gigi.. She was great, thanks.
Dave Anderson is a complete banking genius. I'm surprised he's not running the place!!!!!! He fixed ALL of my problems quickly and efficiently. Luisa Whitehall the Manager was excellent as well. She was very cordial and directed me to the right person for the job. I can't say enough about Dave Andersons professionalism , knowledge, caring and respect. I was about to leave TD. I think I'll stick with Dave!!!!
Was waiting for 25mins and when I finally got through it was 2:02 . I needed a card to be able to shop on line and learn to balance my account. As per Debbie at this branch, she could not help us because it was 2:02 and TD bank shut down there system at 2:00pm. This is poor customer service and I’ve have several accounts with them. I wouldn’t recommend anyone else to TD
This ATM hasn't been working for more than a week, as far as I know, and apparently they are not interested in repairing it, which is very frustrating, since in this field of royal palm it is the only one closest to me.
Today I had to make a deposit at this branch and was running late for an appointment. In a warm, welcoming lobby I was greeted by a smiling lady who took me to the counters, the staff at the counter was most efficient. Their prompt and helpful service, which enabled me to make it on time for my appointment. Thank you!
DON'T DEAL WITH WIRE TRANSFERS and deposits here. We have been banking here for several years, and there were already 3 instances. -1- old lady cost us wire transfer money when we bought our house, because she cant do her job, she had all the info on the paper, and she screwed it up, we were going through enough stressful paperwork, we had to redo the wire transfer when it was told us money wasnt there, we spent another 40 dollars. -2- the reason im writing this review, had to take money out, and deposit to another account. another girl, not the same old lady She gave me hundreds of dollars withdraw SLIP , but didnt put the same money on the acct was given. So for 6 days i had no idea that the money wasnt there, i found out, and went to the bank, it was sent to the wrong acct, because the girl was supposed to look at the screen, to make sure it goes to the right acct. The manager, Dave is the only capable person there. Its humans who are incapable of doing basic tasks anymore.
I’m leaving this in the hopes someone will reply to me and give me a number to call that at the very least I can leave a message with. I called numerous times Saturday and they don’t even have a machine that picks up. On Saturday a teller deposited A large deposit amount of my money into an account that is not mine. Now my employees checks are going to bounce and who’s going to cover the fees. TD says they have no record of it so I can only deal with the branch that made the mistake. I live one hour South of here so now I have to drive up and miss a substantial part of my Monday hopefully getting my own money back. I just hope they do the right thing this morning. This is causing a butterfly effect they can’t even imagine.
I would honestly have to say that this is the worst experience I’ve ever had at a TD Bank branch in my life and trust me I’ve had a few bad ones. I want to start off to say that the supervisor that I dealt with on May 11,2019 has to be the most unprofessional supervisor I ever dealt with in my life, she made me feel more like a criminal then a customer and I have been banking with TD bank since January 2018. For a supervisor to look at a check that I deposited into my account and tell me that my check looks fake and that’s the reason why I have to wait six days for my check to clear if it clears... then proceeds to tell me that if my check doesn’t clear and it comes back as fake that my account will be closed for fraud. Since when was it protocol to tell a customer that has deposited a check into the account that your check looks fake??? How would you know if a check is fake or not??? What makes you think my check is fake when the company is real the account number it came from is real and I have all the evidence attached to the check that you refuse to even look at ?!?!? She then proceeds to lie to me and tells me that she called the bank representative that was on my check and states that that account has never written a check before that my check is the first of its kind... yet when I called the bank myself and spoke to a store manager he stated otherwise and when I called her back and called her out on that statement she got upset that the store manager gave me information about my check and proceeded to tell me that she no longer wanted to help me because someone else was trying to help me. Unless your staff at TD Bank knows for sure that someone’s check is fake don’t make them feel like they’re a criminal, because that was my experience today I never felt so low in my life after talking to her feeling so helpless and hopeless. But it’s OK because God doesn’t like ugly and she’s going to feel real stupid once my check does clear in my account then what is her excuse going to be then; that my check still looks fake ?!?!? Poor excuse of a supervisor, poor excuse as a person. My name is Stelesha Elliott and I will be returning on Monday to speak to the branch manager to discuss this issue in person. I highly advise anyone never to bank with TD Bank and if you have the option to go to Bank of America or Chase or SunTrust or any other bank besides this one I advise highly to do so because TD Bank is not the most convenient bank!!!
It's 1AM and I needed to deposit some money, finding the door to the ATM Area is Locked? That's the first time it has happened, when I deposit towards the late night hours before. It's always been unlocked, did someone maybe forget to unlock that door?
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