This place has absolutely no empathy or sympathy for the patient or the family. My mother has been here for a few days and I have had to pull teeth for an update. I keep getting told she's an adult and makes her own decisions, which I agree but she was also admitted for drugs and has been completely disoriented. How is she in sound mind to tell me anything!? I keep getting told she is passing "their" assessments but not what those are considering when I talk to her she doesn't even know why she is there. I wouldn't send an animal here.
This place wasn’t up to par at all. Ratings: Food: 10/10. The only thing good abt this place was the food. Literally that’s why I’m giving it two stars. Room: 1/10. I got ate alive by something every single night of the three times I have been here. Anytime it is brought up to staff, they claim to make a report but never do. Also don’t have a mental breakdown because they’ll take ur bedding away. Therapy: 2/10. Group therapy twice a day does nothing for suicidal people. Also refusing to do 1:1 doesn’t help either. The only good therapy sessions were the ones when we went outside or art therapy. Outside communication: 0/10. Sucks. You get two calls that last ten mins each a day. But while ur on the phone you constantly get yelled at to get off of it so another can call. I made two calls each stay. One the day I got there and the other the day I left. They lasted less than five mins. Activities/leisure: 1/10. Only activities you can do is pace the halls, outside time when THEY say, and art/music therapy. And good luck getting music therapy. This place needs more activities. Constant fights over the tv because there isn’t a sign up sheet for scheduling specific times. Discharge: 0/10. When you express you don’t feel safe going home, they still send you home. My first time here I was pregnant with my angel daughter and expressed I didn’t feel safe enough to return to college campus. They didn’t even attempt to find me another long term facility. I lost my girl less than a week later and attempted suicide.
This place is an absolute joke. Not only did they send my family member home with no help, they made things even worse than she was when she got there. She was released when they KNEW she should not have been. They deemed her competent when she is 100% unable so they made it impossible for us to know what was going on. It was it was impossible to get ahold of anyone for any updates, the counselor made situations much worse by relaying incorrect information. They dropped her off without any notice. If you have any loved ones who need this kind of care, do yourself and them a favor and do not send them here. It is truly a death sentence for their mental health.
So they sent my mother there the first of this week. I didn't know alot this hospital I'm an only child they won't even acknowledge she is there keep talking about a code ok they dont know how to get one so much bad info any recommend S on how to do this I'm not sure about this place starting to worry
DO NOT GO HERE!!!! if you love yourself or your family member, do not send them here. The place was crawling with bugs, the food is horrible, and the staff is rude and awful. The only staff member who was sweet and helpful was Amber. Please please don't go here. Horrible things happen here.
This facility is a joke.I have a family member there.I am his POA and legal guardian.He was deemed incompetent by his family physician. The staff refuses to talk to me concerning anything.
This place is a fckn joke! They have been so mean to my Mother in which is a stroke patient. She hasn’t been bathed in at least 6 days & to beat it all I was on the phone with her when the nurse Cathy that works night shift didn’t realize she was on the phone and came in yelling at her, then tried to deny it when I cussed her out. I’ve been hung up on 8 times total. The supervisor Julie is no help at all, she hasn’t returned my call to address the elderly abuse. DO NOT SEND YOUR LOVED ONES HERE FOR ANY REASON AT ALL! Find an alternate solution. There’s been several reports of elderly abuse that I’m just now learning about or I would’ve never let them take her there. They’re milking her insurance and keeping her sedated so they don’t have to deal with her and I’m sure she’s not the only one.
Exceptional staff and care of patients. These people have helped me so much with my mental health. I loved it there and felt blessed to have experienced such great respect and understanding by those that work here. All around amazing!!
Update: after trying to receive help and being sent home without even seeing a doctor ...my father ended his life....I'm very very angry and utterly heartbroken. They deemed him not a threat after four nights over a weekend and only one therapy session. No tests ran, no psychologists...no follow up ...nothing...I would never risk sending a loved one here for help. We had to learn this in the most devastating way possible....hope this review changes some minds about where you send your loved one... First post: It took a lot of effort too get my father an extremly good man to go seek the help he needed. After one counseling session and four nights locked in his room they sent him home. Not ready at all...they would not let his family even bring a pack of crayons too him. He was afraid to change clothes bc he was told that they would not be washed ...when we inquired about how to help him once he came home the person we spoke too basically told us it wasn't her job the counselor and was extremely rude...I do believe that things like this do come back on others and when it's your father needing help I really feel sorry for you...but not really. I do feel sorry for your father though bc your actions may end up affecting him down the road... Everyone who knows my father loves him and knows he is an amazing person who has been strong for too long....who cares in a huge way about everyone, who worried for others so much that he has made himself sick...and now, we will be lucky if we can ever get him to seek continued help after this experience ...they basically milked his insurance ...healthcare in WV is a joke anymore....and I'm sorry but this is my daddy and I'm heartbroken that they didn't care more about him.
The group meetings are printed , most patients don’t want to talk, or aren’t comfortable talking. The best therapy I received there was amongst other patients. The nursing staff had very poor bedside manners. Mostly they looked at you as if you were subhuman if you asked questions or for assistance. Approximately 2 of the nurses out of the many spoke to patients with compassion. I have chronic pain issues and was not given my regular meds so was requiring Tylenol frequently. Only one nurse cared to ask if it relieved my pain. The pillows were extremely hard. The food was decent. The worst was the manner in which the nursing staff treated and spoke to patients. A little care and compassion would serve the patient’s mental well being. They are treated as if they are inmates. I understand precautions, but extremely unnecessary to the degree of cruelty.
