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The Brick

  1. Langley
  2. Willowbrook Furniture Store

Reviews, get directions and information for The Brick

The Brick
"Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online."
Address: 20020 Willowbook Dr, Langley (ville) V2Y 2T4
Phone: 604-539-3900
State: BC
City: Langley
Street Number: 20020 Willowbook Dr
Zip Code: V2Y 2T4
categories: appliances, furniture store


Opening Hours

Monday: 09:30 - 21:30
Tuesday: 09:30 - 21:30
Wednesday: 09:30 - 21:30
Thursday: 09:30 - 21:30
Friday: 09:30 - 21:30
Saturday: 09:00 - 21:00
Sunday: 10:00 - 18:00

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Reviews
First off, the floor staff are all great. They all had answers and patience when dealing with us. Now specifically our sales person. Brittany you are probably one of the nicest sales people we have ever meet. Thank you for that smile and positive vibes. Go see Brittany, she is great!!
I want to express my gratitude to Sales Manager Jasvir Singh for his outstanding customer service skills. His method is really efficient, polite, and professional. He constantly exhibits a thorough comprehension of the demands of the client and goes above and beyond to meet their expectations.
There’s the worst furniture store to buy furniture. They sent me a defective tv from the floor, and after Emails back and forth and time spent to go in the store they accepted to replace the tv. Their website is not working after you make an order doesn’t go through and you can’t order unless you donate or around your total for donations. In the store after you ordered you just can’t get away unless you buy a guarantee and donate money even if you don’t want too.
I will start off with the good. The sales team are amazing and very welcoming. But the company itself is not good at all. I've had my bed less then a year and it has fallen apart. When I contacted them to help fix my bed they just said sorry you don't pay extra for warranty and hung up on me. It's a small fix but they have been the biggest headache of a company and not helpful at all. I will definitely not support this company ever again. It's a shame because I really just wanted help fixing my bed. I was not asking for any compensation or anything else.
This review is specifically for Pam Gill & Ali the store managers , who have provided a reasonable solution to my problem by replacing my Propane Barbecue grill with the natural gas one , though I paid the difference amount because of the price difference. I am extremely grateful to them for acknowledging my request. On the contrary, one day before when I visited the store & was asking for the manager, the sales manager was hiding in his office to avoid me , I have been a long term customer of Brick & when he heard that I am not leaving the store without meeting him, he aggressively jumped out of his office & literally argued & pointed finger towards me which wasn’t appropriate customer service & professional at all. I don’t know how is he the Sales manager , when he only avoids his clients & is not capable of resolving the issues of his clients. How the salesmen under his guidance will be able to serve their customers. Though the Brick has been quite generous with my request but I think I will never visit this location now onwards.
In 2005, I had the absolute worst experience at The Brick and their Sales team. I swore I would never go back and give them my business. Fast forward to today. We decided it was time to replace our living room furniture. I looked at every furniture store and attempted to avoid The Brick at all costs. But, they usually have pretty good sales and pricing. So, we gritted our teeth and drove over to the Langley store. I was honestly dreading it. We started looking at furniture and about 2 min in, we were approached by Sunny. My first thought was “oh..here we go”. I was pleasantly surprised!! Sunny was incredibly knowledgeable, professional and just a nice guy. He showed us several options for the couch and love seat we were looking at, but it just wasn’t quite what I was looking for. He listened to what I wanted and then said “follow me. I think I have another option for you.” Sunny took us to another couch and love seat and showed us all the options. We settled on a set that was exactly what I was looking for. He was patient when we asked questions and even showed us the documentation so we could see it for ourselves. He gave us amazing pricing and carefully walked us through the payment plans to make sure we understood everything. Sunny was not pushy in any way, which I greatly appreciated. Sunny honestly made our visit to the store a pleasant experience and restored my faith in The Brick. If you go to The Brick in Langley, ask for Sunny!!
I would like to commend Sales Manager Jasvir Singh for his exceptional ability to deal with customers. His approach is professional, courteous, and highly effective. He consistently demonstrates a deep understanding of customer needs and goes above and beyond to ensure their satisfaction. Jasvir is adept at establishing strong rapport with clients, which instills trust and confidence in the company's products or services. His communication skills are excellent, making interactions with customers seamless and informative. He is attentive to their inquiries and provides clear, relevant information to address their concerns.
First of all great experiences with the sales team. I was there to buy a couch and was helped by Akshay A.K. Best guy not only he got me approved also he helped me to find the best mattress possible. He helped me furnish my whole apartment. Highly recommend and will be back. Ask for Akshay for great deals.
Loved the experience of shopping here and the quality of all the products purchased from here. The sales manager Mr. Jasbir Sangha deserves the appreciation as he did a fantastic job by providing us the virtuous service. Will love to be continued here as a customer.
I had bad experience with the brick regarding order keep getting delayed before went back again after 4 years and i must say i had great experience. I was looking for king size mattress Akshay helped me with my purchase not only he got me the perfect mattress also delivered on the date as promised. Will be back to him for more stuff. See Akshay for great deals.
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