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Reviews, get directions and information for The Carousel Clothing, Inc.

The Carousel Clothing, Inc.

About

Children's specialty clothing, school uniforms, custom embroidered and silk screened garments.

Description

With decades of experience in children's specialty clothing and school uniforms, we pride ourselves on offering quality products with personalized service at affordable rates. We also offer embroidered and silk screened custom garments.

The Carousel is a family owned and operated business which was established in 1977. We are proud to say that there are 3 generations active in the daily operations of the store. The Carousel was originally opened as a children’s specialty boutique. Doubling our retail space by 1980, we began selling school uniforms.

The Carousel moved from our original location at Village Square Shopping Center to the Festival at Waldorf in 1989. In more recent years, we have expanded our product market to include embroidered and silk screened custom garments.

Through our constant expansion over the years, The Carousel has followed our mission statement, “Excellent Quality with Personalized Service.” We would like to thank each individual and organization who has made our existence possible. We truly value each and every relationship we have developed.

Address: 2939 Festival Way, Waldorf (Maryland) 20601
Phone: (301) 645-4660
Email: moc.loa@lesuoractaesacl
Parking: Lot
State: MD
City: Waldorf
Street Number: 2939 Festival Way
Zip Code: 20601
categories: baby & children's clothing store


Opening Hours

Monday: 10:00 - 19:00
Tuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 19:00
Friday: 10:00 - 19:00
Saturday: 10:00 - 18:00

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Reviews
We just received our order last week and we are a little concerned with the quality control. These two t-shirts are the "same" size XS but one was ordered this year and one was ordered last year. We ordered several and they are all over the place in size. Very difficult to order the correct sizing for our kids!
I am a first time customer. The representatives are helpful and attentive. Carousel has a variety of uniform options, but buyers may have to order what is needed; Carousel doesn't seem to keep much inventory. This is likely because customers desire custom shirts with school logos. The prices seem a bit on the high-end compared to major retail stores.
I am so upset with my experience at this store. I decided to go to this store vs the brand store Flynn to purchase my daughter uniforms to support a local store due to COVID. I placed my order well in advance in June today one week before my daughter is supposed to start school I only have half of my order. No one ever called to inform me that my order had items on back order to give me time to try and find a replacement. I don’t understand how tights are on back order since June. While I’m trying to figure something out from the items my order is missing they are making lunch order. Hopefully the remaining of my items will arrive before my child is done with kindergarten. I am really upset by this whole situation and to be honest I don’t think it matters to them. They have lost a customer!
My wife and I came here for my sons First Holy Communion suit. It was amazing and received it in the time they stated. They also recommended an embroidered tie with a cross and his initials on it for the blessed day. The staff was amazing and very courteous. I will definitely come here for any other special events.
Great customer service, excellent product knowledge, and a very patient salesman who took our time to help us. The store is very well organized, and looking at all the beautiful First Holy Communion dresses made my daughter so happy. Would recommend this store to friends.
First time customer. First of all I thought it odd that during the the busiest of times for a school uniform company that they are only open Mon, Wed and Fridays 12-7. I placed my order way in advanced more than 6 weeks out from the start of the school year. They said it would take 4-6 weeks and ordering 7 weeks in advance I thought I was in the clear. Every time I called to check on my status no one answered the phone, even when I left messages no one has returned my call. Now it is the day before school starts and I have no uniform. I called several times and no answer and no when I finally get an answer I’ve been on hold for 32:17 seconds and no one has even come back to the phone to say please continue to hold etc. Worst service ever.
I will never buy from The Carousel again. This store is one of two uniform providers that is authorized by my son's school to supply the required uniform. During a recent trip to the store one of the male employees disputed the accuracy of the pieces in my order that I was there to pickup. When I questioned him, his reply was that he didn't understand what my problem was because it was simple math. When I said I can't believe you would speak to a customer in that manner he uttered more insults all while the store owner/manager witnessed the entire exchange. There was no attempt by the owner /manager to address the misunderstanding and no attempt at resolution. So much for good customer service.
Amazing experience with Carousel and they do A+ work. There is nothing less than 5 stars about them. They do awesome embroidery work also and have great talent. Thanks again Carousel
The folks at Carousel are fantastic. The absolute best customer service around. We have been relying on them for school uniforms for several years. They are professional honest people.
I can't say enough good things about the Carousel and its owner, Lisa Case. Quality merchandise, personalized service, delivery, knowledgeable personnel. It's everything you want in a store and more, especially in this day and age where most people can't get off their phones long enough to wait on you. Kudos to Carousel!!!
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