The Charles Penzone Grand Salon in Gahanna/New Albany

Reviews, get directions and information for The Charles Penzone Grand Salon in Gahanna/New Albany

"You can find PENZONE Salon + Spa Gahanna / New Albany near the intersection of Morse Road + Cherry Bottom Road, just 2 miles east of Easton Town Center Mall.Check-in for your appointment with our digital kiosks, then grab a free-sip, snack, or drink at the bar – think wine, beer, clean juice cocktails, specialty coffee + more. Shop our retail selection filled with boutique faves + haircare for every texture, style + color. Then enjoy some self-care with the help of our artists + therapists.Have a little extra time? Our fast, results-oriented skincare in the Beauty Zone is for you! Add-on or book ahead skin services in our beautiful open space on the third floor.We hope you leave our salon + spa feeling beautiful from the outside in."

Address: 1356 Cherry Way Dr, Gahanna 43230

Phone: (614) 418-5350

Website

State: OH

City: Gahanna

Street Number: 1356 Cherry Way Dr

Zip Code: 43230-6775

categories: nail salon, massage service, hair salon

related searches: Charles PENZONE prices, Charles Penzone booking, Charles Penzone phone number, Charles Penzone locations, Charles PENZONE gift packages, PENZONE Polaris, PENZONE Short North, PENZONE gift card balance

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Reviews

I showed multiple photos of the exact haircut that I was looking for and also photos of what I did not want before the haircut to my stylist. We had a detailed discussion on what I was looking for. It did not help. This was supposed to be a long layered cut by a senior director highest pricing and most experience in the salon. Hair isn't blended AT ALL and just looks awful. It wasn’t noticed by me at the salon because the straightening using the heated flat iron after the haircut made all of the hair flatten. But once the flat iron straightening wears off, one can tell - it’s just awful and not blended in so I have to get it fixed at another salon. Until then, I’m having to tie it up.  To anyone reading this - please sort the reviews by ‘lowest’ and read through. There are other reviews with equally terrible layered cuts. I should have seen it before I picked this place for mine.  Edit after owner response - I have called this place twice and they keep saying someone who issues refunds will call me back and it’s been more than two weeks, and two phone calls from me, and nobody has reached out to me. I placed a third phone call to speak to the salon. The director stated that the salon does not process refunds. The two representatives I spoke with over the first two phone calls did not mention this as their policy. So the salon will not be refunding the 100$ for this butchered haircut.

Love the new salon here! Super great vibe and place to get hair done at. Recently went with Lauren for a balayage who did a fantastic job. Will be back! Love their coffee / snack bar too.Services:&nbsp;Hairstyling

Amy did an absolutely amazing job. I had a hair disaster months ago and she fixed my hair and made me feel like me again. Happy tears!! Highly recommend.

Staff was extremely professional and kind but the process of getting a facial and a massage is a little disappointing.   Why is there no place to change clothes and use a locker? Also you have to walk across the salon to use the bathroom in your robe.   It’s disappointing because I thought Penzones was more luxury than this especially for the prices they charge.    Athena gives a great facial, Raquel is the sweetest masseuse if you don’t want a deep massage.   Overall I doubt we will go back but it was still a fun day.   The snack bar was delicious.Services:&nbsp;Blowouts

Amy has been doing my hair for almost a year now. She is very friendly, down to earth & easy to talk to. Amy does an AMAZING job EVERY TIME! I normally get highlights & a cut when I come in. I've never had anyone else do such a great job with my hair! I DEFINITELY RECOMMEND HER!

I have had two wonderful experiences at this salon and both of my appointments were with Spencer.  He was personable, confidant and I felt very comfortable letting him cut and color my hair.  I am so sad though because this morning, when I went to schedule an appointment with him again, I found out he is no longer working there.  :

My husband had his hair butchered at this location. Called and the customer service person told me that they were still learning and they were a lower level so it can be expected. Even the lowest levels should be able to cut hair properly. Bummed because the other Penzone salons are actually pretty good. This one is horrendous. Don’t go, I could cut my husband’s hair better than this.Service:&nbsp;Haircut

I haven't been to Anita at Penzone for a while and I like the new location, it made me feel comfortable.  Anita was wonderful not only did she remember me she helped me figure out what to do with my thin, fine hair.  She is personable and very competent.  I'm so glad I went.  Also what makes what she did for me even better is I can style it too and that's great.  Thank you Anita!

I went to the Gahanna/New Albany Penzones today.  The property looks like it's brand new although its been open for almost 1 1/2 years..  I had an appointment with Kim for a haircut.  The atmosphere is  very professional.  It's very clean, modern, stocked.  I checked in at a kiosk and walked to the back of the lobby to find a seat.  Kim came out and greeted me and took me back to her station for my haircut.  She listened to what I wanted and asked questions when needed which I appreciated.  She took me back to shampoo my hair.  I received the most luxurious and relaxing shampoo of my life.  First of all there is a warming plate on the chair where the back of your neck rests...the water temperature was perfect...no adjusting while the water is running through my hair...and finally the shampoo/scalp massage/little bit of heaven followed.  I could have laid there for days. Kim cut my hair perfectly.  I have curly hair and the majority of hairdressers cannot cut curly correctly. She explained each product she was using. She didn't mind my interruptions for things I forgot to mention...like I need texturizing of my crown so I get lift.  Kim is amazing and very, very competent..  I scheduled my next appointment while checking out.

Tried the new location in New Albany and could not have been more impressed. The interior is bright and welcoming, my stylist Lily was incredibly kind and helped me figure out exactly what I wanted. She gave me the best haircut I’ve gotten in years. I can’t wait for my next haircut here!

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