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The Cheesecake Factory

  1. Louisville
  2. Shelbyville Restaurant
  3. Saint Matthews Restaurant

Reviews, get directions and information for The Cheesecake Factory

The Cheesecake Factory

Description

The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.

Mission

To create an environment where absolute guest satisfaction is our highest priority.



"The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake."
Address: 5000 Shelbyville Rd, Louisville 40207
Phone: (502) 897-3933
State: KY
City: Louisville
Street Number: 5000 Shelbyville Rd
Zip Code: 40207
categories: caterer, american restaurant


Opening Hours

Monday: 11:00 - 23:00
Tuesday: 11:00 - 23:00
Wednesday: 11:00 - 23:00
Thursday: 11:00 - 23:00
Friday: 11:00 - 00:00
Saturday: 10:00 - 00:00
Sunday: 10:00 - 23:00

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Reviews
We liked our two visits, though sadly they were out of Ahi tuna AND the sweet corn tamale, which are two of the reasons we go. Everyone is always happy with the menu options, which is hard to do! We love wasting off the appetizer menu! Thai lettuce wraps are a favorite, long with the Ahi Tuna slices, the Sweet Corn Tamales, and the salads are good as well. Our kids enjoyed the overpriced corn dogs and pepperoni pizza which I think is the same size as the adult but cheaper. My father loves the gf cheese cake.
We went all out with a drink, meal and dessert. It was a rather expensive meal, but it was girls night and we were feeling festive. Next time I will get the pineapple mule. It was really good. We sipped each other's drinks. I got salmon and sprouts. Very good, but a large bowl of sprouts you could easily share. I had the raspberry and lemon cheese cake. If you like those together you will be blown away by it.
The food was awesome. I always have the meatloaf, and my boyfriend had the spaghetti and meatballs tonight. We also had the calamari for an appetizer. What made our date night perfect was our server, Ellie I may have spelled that wrong, who was wonderful. She made recommendations and paid attention to detail. We also ordered the Snickers and Dulce de Leche cheesecake not pictured to go. We will definitely be back. Great customer service always wins me over. P.S. We also had the Pineapple Moscow Mule and the Tropical Tiki Punch.
We always greatly appreciate our servers being friendly wherever we go. Cheesecake Factory servers are almost always nice and friendly, and I don't think we've ever had a bad experience. But our server tonight was not that. She was friendly in the beginning, but after we were discussing our free cheesecake pieces with the rewards program with her, she got defensive and rude. We had three people at the table with free welcome cheesecake slices. She said it was only one free cheesecake slice per table and went to ask the manager and came back saying we could only do two with two different transactions. We read that the promotion is one slice per guest. She then had to ask the manager to come and help us. The manager was respectful and helpful but also could've been friendlier. But then our server gave us our cheesecake with mine missing some of the bottom and leaning forward. She was nice to write Happy Birthday on my husband's piece but wrote it a bit messy. She did come back and ask if we wanted a bag for our to-go boxes, but she never said have a good night or anything. My sister said thank you, and she said you're welcome but didn't have a friendly tone. I even came by her one last time to go from the bathroom to leave, and she looked right at me and didn't say anything. I said, "Have a good night," and she definitely heard me and didn't say anything. My family was very respectful and very friendly the whole time during the situation so I'm not sure why she had this kind of attitude. A server should be respectful and friendly always. This restaurant definitely needs to train their staff better on the rewards program. As always the food was delicious, but unfortunately, we did not have the best experience with our visit. Hopefully this server is kinder and friendlier if she faces something like this again.
We walked in just to get cheesecake to go. The line was long and there were several servers in the line too. Apparently, after they get off they have to cash in to get their tips and they have to do this in the line for cheesecake. The gentleman in front of me was very nice and told me if I had any questions to let him know since he works there anyway. He answered a couple questions and shared his favorite cheesecake flavors with us. It made waiting in line a little more bearable! My pineapple upside down cheesecake was !
Always enjoy the food here today. The service was very lacking though. Didn't get refills of drinks or bread until the end of our meal and we were wanting boxes. Never checked on us, someone else brought it appetizer and meals. Our waitress was no where to be seen, while others were very visible.Food: 5/5
I love that you can reserve a table online!!! It's a total savior. We have been here twice in the last year due to how crazy traffic/parking can be, but each time we have gone, they are out of a ton of things. It's just something to note in case you are thinking of coming here with someone who needs a specific item for dietary purposes! I do really appreciate the expansive menu as I feel like most anyone could find something they like here. I have also really enjoyed each meal I have had. The portions are big, seasoned well, and they don't seem to skimp on anything. Of course, the bread is always awesome. We prefer the brown bread over the more tough/hard to chew baguette thing, but it's great to have warm bread with a meal so I'm not really complaining! I will say that we had to wait a long time to receive drinks and bread, but once we got those items, it didn't take too long to get our meals. Everyone was happy and full. We still ordered cheesecake to go because you just have to! I really love the triple chocolate Godiva slice as it just tastes like yummy chocolate-y mousse/fudge. My friend really enjoyed the coconut cream pie slice. I do enjoy how many options of cheesecake they have as well. It's fun to peruse the menu and see what's available even though I always choose the triple chocolate one hehe. Thanks for the good food!
Good experience. Wait staff was great, food good, cheesecake.. not my favorite but good. Fancy place.Food: 4/5
the best dessert available! The atmosphere is so relaxed and classy. The wood and service are always on point! The price is a little high, but once you see those poetions you understand why! We usually share a meal !Food: 5/5
I ordered pieces of cheesecake to go and since I needed several they suggested getting 1/2 a cheesecake of two flavors to make a full Cheesecake. When I got it home to serve it, the entire thing was completely frozen. I wanted fresh cheesecake to eat right then, not to wait hours for it to thaw. They should have asked or taken the fresh pieces out of the case to make my order. The cost is too much for it to be delivered to me that way.
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