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Reviews, get directions and information for The Federal Savings Bank

The Federal Savings Bank

About

Welcome to the TFSB intranet! Our goal is to provide all of our company information for everyone in the most effective and organized way possible.



"We are a veteran-owned, federally chartered bank with a focus on educating our customers about the mortgage process. To ensure we provide the highest quality mortgage experience, we start with understanding the needs of our customers. With our high standards for customer satisfaction, employee professionalism, and the ability to lend across all 50 states, we provide the opportunity for home ownership."
Address: 395 North Service Rd Suite 407, Melville (New York) 11747
Phone: (347) 599-3031
State: NY
City: Melville
Street Number: 395 North Service Rd Suite 407
Zip Code: 11747
categories: finance company, financial service, bank


Opening Hours

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00

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Reviews
Chuck is a great asset to your business. He realizes the importance of the human to human relationship in business. His competence creates a smooth customer experience. For these reasons I would chose Charles Collins again and again above many others.
Epi and his team are embarrassingly inadequate. Accidently shredding documents, unable to send or receive emails, lying about status of the loan, not picking up phone calls or replying back to emails, the list goes on and on. They dragged out my loan process for 4 months with constant lies to the point where I couldn't even go find other lenders. And then slapped a 3.6 rate when the market was giving 2.5. They were trying to force an FHA loan that I didn't even qualify for. Absolutely terrible.
I got mortage from Mellville, NY. My guys Epi and cristina both is suck. Layer and game player. My rate spouse to be %5.5 i was sign contract and they change later %6 . 2 day ego My friends got mortage from TFCU %5.05 i will tell him I have more income then him. I was research more place later TFCU give me rate %5.25. I was tell him Epi he don't care. He sad some body call you explain to you everthing I got mortage no body no body even 1 person explain to me whats going on. I was tell them i am 1 time buyer i don't know anything about it. Cristina she buy for me home owner insurance from some company i don't even know i try cancel policy a month Long story short stay away from them bank and Epi and cristina ......!!!!!!!!!!!!!!!!! Plus stay away from this guys and that bank they sold my mortgage to i don't even know finance company 2nd months they sold my mortgage to another finance company i have no idea who own my mortgage right now
Ted Rood and team provided platinum level customer service. His attention to detail, communication and follow through were top notch. I highly recommend him and his team if you are looking for white glove service from your mortgage broker.
I'm very impressed with The Federal Savings Bank and their staff. I met Manny at a local event and he provided me with all of the information I need to purchase my first home. He is so professional, kind and most importantly honest. It was so easy to trust him. I submitted all of my docs to him and I was preapproved in one day!! 10/10
Keshav has always been great at providing options and solutions for my mortgage banking needs. He and his team were attentive and great at keeping my process on a steady and smooth path to closing. This is my second transaction with The Federal Savings Bank and my expectations were exceeded. Thank you Keshav and team!!!!
My first home purchase was successful thanks to Jerry and Rosemarie. Buying a home is one of the most stressful things you can do, especially the days before closing; Jerry and Rosemarie were very patient with me, had great customer service and quick communication. Answered all my questions as I have never done the process of a loan before. I would definitely come back for future services. Again, Thank you, Jerry and Rosemarie!!
Jane Fontanez was amazing. Her overall knowledge of the process and it’s entirety it’s outstanding. I will definitely return to her in the future and will send her any serious buyers her way. She protected me in a way that o know, no one else would have. And always kept my best interest at hand.
Work with Constantine Floropoulos and Jason Standfast was a pleasure and a blessing. Thanks to them today our family is happy to make a dream come true. I am very satisfied with everything they did for us. thank you very much again they are the best. I would recommend them without thinking twice.
Jen Simone and her assistant Yessy made me feel comfortable from start to finish. Jen couldn't be more helpful or accommodating. She answered all of our questions and got back to us promptly whether it was a weekend, weekday, morning or night. If she was not available she would communicate that and let us know a time when we would hear back from her and she delivered on that time. She took the time on several occasions to make sure we understood the process and our next steps. She met with us in person to review confusing documents. She was just a superstar the whole way through. Additionally, Yessy processed our documents efficiently and communicated clearly so we knew what we needed and when was the deadline to submit it. There aren't enough things I could say about this dynamic duo. Just overall pleasure to work with from the start through our closing and being my first home I felt extremely lucky to have them in my corner. Highly recommend to anyone looking for a competent team who take stress away from a very stressful process. Thanks Jen and Yessy we are so happy to have worked with you both and appreciate all of your patience and guidance!
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