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Reviews, get directions and information for The Fix Westfarms Mall

The Fix Westfarms Mall

About

Performing repairs for almost all type of smartphones and tablets. Wide range of choice for cases, screen protectors and other accessories.



"Located in Westfarms in West Hartford, CT, Fix and Repair offers expert cell phone repair for every kind of device. When you're wondering 'how can I find cell phone repair near me,' The Fix is there to help. From iPhone screen repair to fast fixes for your iPad or tablet, you're in good hands. Similar to the Phone Doctor, CPR and Cell Doc, The Fix ensures a better experience with your phone screen repair and similar services from our well-trained professional team. Asking yourself 'who's near me that can help?' Their dedicated technicians are standing by to provide iphone and samsung repair to those who need it. Don't let a shattered screen stress you out. Stop in for expert iphone repair, Samsung assistance and tablet solutions today."
Address: 1500 New Britain Ave, West Hartford 06032
Phone: (860) 357-8497
State: CT
City: West Hartford
Street Number: 1500 New Britain Ave
Zip Code: 06032
categories: professional service, shopping mall, accessories


Opening Hours

Monday: 10:00 - 21:30
Tuesday: 10:00 - 21:30
Wednesday: 10:00 - 21:30
Thursday: 10:00 - 21:30
Friday: 10:00 - 21:30
Saturday: 10:00 - 21:30
Sunday: 11:00 - 18:00

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Reviews
Went to get a screen replacement for a small crack on my iphone 13. The phone worked perfectly otherwise. Got it back and now i get double characters whhen trying to type and the battery doesnnt charge fully and drains super quick. Brought the phone back annd theyy firstt tried to deny the problems were from anything rhey did. Thee theiir credit, they offerred too replace thee screenn aggaiin. Now the probleems are even worse. Buyer beware!
I had an iPad with a cracked screen to repair. Attempt #1 - After receiving my repaired ipad, the wires on the top middle of the iPad when held horizontally were bulging causing the screen to also bulge. The bulging was causing tap/touch responsiveness issues in the area of the bulge. Attempt #2 - They applied more glue, but after a couple days of normal use, the glue became undone and the same issue persisted. Attempt #3 - This time, the bulge issue was fixed, although the residual glue used to adhere the screen to the casing is now adding up and overflowing. That would be a negligible issue if the screen was repaired and working. However, now the touch mechanic of the entire device has gone absolutely haywire. The chaos cannot be overstated. Tapping in one place may cause three taps in another. Swiping may be delayed, or not. Tap+Hold might spam tap. It also may just start operating on it's own with taps, swipes, zooms, and whatever other features come with the touch mechanic. At this point I genuinely felt bad for the worker as he was polite and giving an honest try; however, the results just weren't there. I felt bad continuously returning with an unusable device to fix over and over again, so I decided to buy another iPad and put this problematic unusable iPad on a shelf. Attempt #4 - After a few months pass, I no longer felt bad. I spent over $100 for the replacement screen and decided that it was worth it to try again. I brought the device back to the repair store and explained the story, the multiple attempts, and feeling bad for the employees who failed in the attempts. I was told that because I waited several months they were unwilling to help me unless I paid again. I was offered half price, but it makes no sense to pay someone again after they have proven incapable of a successful repair in the first place. They either think I'm lying or don't stand by their work. Attempt #5 - TBD
A worst experience with this shop! I replaced my screen on Iphone X and it died in 3 weeks with out dropping the phone or any damage made by me, you can see the picture attached. I went to the shop and they dont do any refunds anything else no matter what. plus after I changed the screen my back was not working at all. After I went to another shop to fix the screen, when they opened the phone, it has glue and kind a oil inside, that appears from the screen they put it and what, as result broke my back camera as well. And after all these they refused to do or refund anything. My advice: never come into that shop if you dont want ti have a huge headache and money lose P.s. I didnt ask apple to do it because they had a 2 weeks line on appointments.
Unfortunately the worst customer service and lowest professionality that I ever experienced at any repair store. I went to Fix & Repair to replace my iPhone 11 Pro screen as it did not work anymore. I paid 170$ for this and got my phone back without working FaceID now and an unprofessionally applied and cheap fake screen. When I asked Apple for help they ensured that FaceID was either damaged by the unprofessional repair work or the unsuitable screen. When I went back to confront Fix & Repair with the official paper provided by Apple, they just tried to blame me for the non-working parts and were not at all helping to resolve the problem or to give any kind of excuse or refund. Highly disappointing! Loss of money and time. I highly recommend not going to any no-name store like this.
Got a great experience from the guy. Had to change my iPhone 6 display. He could do the screen replacement by closing his eyes. That much experienced and very quick. Price was good for me. But got a high quote for pixel 3 tried for one of my friend. That usually been costly everywhere. Noticed so many happy customers while I was watching to get it fixed. Will visit again for future needs.
Went here based on positive reviews. I had a great experience with my iPhone 6s which bit the dust recently. 89 dollars, new glass and 30 minutes later, I had my phone back and working perfectly. The staff were knowledgeable and courteous.
My phone would not charge. It completely died and I made an appointment with apple and Verizon. Both recommended a new phone. Had The Fix do a screen replacement and other repairs in the past so stopped in. The Fix Owner took the phone for 20 min, opened the phone to check the battery, cleaned charging port and was able to charge it right up. Bad connection in the port, full of lint and debris. He refused to take any money which was extremely generous. Amazing store and owners!
WARNING!!! THIS PLACE IS A SCAM!! If i could leave a 0 star review i would. This place is a joke. I will start this off by saying the owner bribed me with a free screen protector to leave him a 5 star review. I brought in my Iphone 7 for a screen replacement. Less than 2 hours later i began to notice glitches where my screen would become unresponsive. I had to restart the phone completely for the touch to come back. I disregarded this issue at first, thinking it was just a little bug. 2 days later i lost the bottom half of my screen completely, only the top half would allow me to touch. No matter how many times i restarted the phone, still no luck. At this point i called The Fix and told them what was going on... he stated that i could bring the phone back and they would replace it for me... but there was a catch... there can be no physical damage to the phone. This had me worried, i looked over every square inch and noticed a tiny hairline crack under the screen no my phone was not cracked, this was either an installation error, or the screen they installed was so weak that it couldn't handle being in my pocket. I told him about this issue to which he said "if there is any physical damage, we cannot help you" I explained to him that it was less than 3 days old, and that they should cover something as stupid as an instillation error, to which he responded "not my problem". I was very frustrated and hung up the phone. Today, 4 days after installation my phone is unresponsive and glitching like crazy. Gave The Fix another call, trying to make a deal, stating that i was willing to pay for the cost of a new screen at wholesale price $25 or so he told me that he would speak to his manager. He proceed to put me on "hold" never muted the phone, help a customer, then come back and say he had spoken to his "manager" and the best they can do is $85. The fact that they can call this place a business is a disgrace. I truly hope this place fails. NEVER GO TO THE FIX FOR ANY REPLACEMENT SCREENS!
I'm only giving this two stars because the service the day of was fine, but everything following has been terrible. I went in to get my screen iPhone 6 screen fixed about 5 days ago and they were friendly although they opened 10-20 minutes after their 10am opening time, had the job done in about 25 minutes. They sold me a screen protector and gave me a discount on it. But THE VERY FIRST TIME I DROP MY PHONE not from very far, the screen popped off and is now hanging off my phone. I called the store and they said that's not covered by their warranty. I would 100% caution against going to this place - I have had other phone screens repaired elsewhere and have never experienced this issue.
Went 3 weeks ago to get my iPhone 7 screen fixed. The employee was fast at fixing it..took less than an hour. Once I got home I noticed the screen looked funny. Brightness was off, pictures looked super pixelated. It felt as if I had a privacy protecting screen on my phone...but I didn't. Took my phone back in that same day, and the same employee who worked on the phone stated he didn't have the right LED screen and told me to come back. Came back 2 weeks later due to vacation to see if they could resolve the issue. They put in a new screen but I'm still having the same issue. Don't see any differences, and sometimes have to push really hard on the screen to open some apps. I appreciate the free screen protector, and the case they gave me, but I wish they would of told me about how the clarity of the phone would be after. I seriously regret coming here, and wouldn't recommend this place to anyone. Unless you're buying a cover. I learned my lesson. Never again.
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