The Hayes Laundry

Avoid wash and fold here. They lost multiple items of my clothing on different occasions and refused to do anything to reconcile it.

Quick and ez with friendly staff.

Terrible customer service. I have been using them for occasional dry cleaning and regular wash and fold for our comforter, which is too big for our washer. The price was originally much lower but I learned that this had been done in error, and was disappointed to know I would be charged more going forward. Then I noticed our comforter would get returned to us with our cat's hair still on it and it didn't seem to be actually clean; we were told this was because we chose scent-free detergent. The last straw for me was when I drove all the way to retrieve our comforter, only to learn that the locker in the laundromat would not open for me; I called the manager Vernon, who offered nothing, refused to come in, and expected me to just make a second trip at a later date without any recourse. When pressured by me to offer better customer service given that it was their equipment that was malfunctioning and I had to waste gas at record high prices to make two trips, he begrudgingly offered $5 off but had the audacity to tell me that if he gave that discount, he would refuse to fulfill future orders for me!! To recap: changed prices, did a lackluster job, then treated me very poorly for being assertive about better business practices. We are in no short supply of laundering services in SF. Find another, better small business to patronize. I refuse to be treated like that and so should you!

Nice place. Clean. Fair pricing.

Hello my experience here is awesome! No longer have to worry about drug addicts smoking in the building, no homeless period! Great place to be alone, close to Alamo Square park! Love their fast reliable FREE WiFi network! Watch a few Youtube videos as clothes are drying! Biggest uh machine is $9 and change! Dryer are 5 minutes a quarter! One or two of the machine has 7 minutes a quarter! They have dryer sheets cheaper than advertised! Just load laundry go to Alamo Square park for a toilet break!! No toilet for customers! But it is worth it! Again FREE WiFi no homeless and clean

Giving four starts cause the machines are coin op only quarters only, there is a machine where you can enter $1, $5, $10, or $20 bills to get quarters which is what I did. There’s no atm inside so you’ll have to go down the street to get cash. The machines work well and fast. It’s a bit expensive if you have a looot of laundry $9 for the biggest washer they have, and $3.75 for the smaller ones. The dryers are cheaper $0.25 per 5 min at any heat setting. It’s clean inside and quiet especially mid day. Wish they accepted card or Apple Pay cause it’s 2021!

I like it clean and safe thanks

Great drop-off wash & fold service! Convenient e.g., same day service is available, secure clothes are dropped off and picked back up from electronic lockers, automated notifications, online payments, and the service itself is top notch with a choice of quality detergents and fabric softeners.

Best wash and fold in town. They have lockers and easy on file credit card payment. They gave me my own laundry bag for easy dropoffs! Prices are only $1.25 a LB.

Great service. Competitive prices. Easy website ordering. Use their wash and fold service a few times a month. Usually get clothes clean in less than 30 hours.