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The Heart Group of Lancaster General Health

  1. Lancaster
  2. Lancaster Doctor

Reviews, get directions and information for The Heart Group of Lancaster General Health

The Heart Group of Lancaster General Health

About

The Heart Group of Lancaster General Health combines an international reputation for leadership in cardiovascular disease prevention, management and treatment with a hometown commitment to attentive care and outstanding patient outcomes.

Description

Our team of visionary physicians has contributed extensively to clinical trials and developed innovations to improve and enhance patient care. Their contributions have had a positive impact on cardiovascular medicine across the United States and around the world.

You can join our facebook community at:
http://www.facebook.com/LancasterGeneralHealth

Learn more about how The Heart Group of Lancaster General Health combines world-class heart care with exceptional patient care! Visit our homepage at: http://www.lancastergeneralhealth.org/LGH/Our-Services/Heart-Center/The-Heart-Group-of-LGH.aspx

For hours and more information, call our office at (717) 397-5484.



"CORONAVIRUS INFO: Appointment days and times at this location may currently be modified. Penn Medicine Lancaster General Health is dedicated to the health and safety of patients, their families, and our staff. Check our website for updated hours."
Address: 217 Harrisburg Ave, Lancaster 17603
Phone: (717) 397-5484
State: PA
City: Lancaster
Street Number: 217 Harrisburg Ave
Zip Code: 17603-2962
categories: medical lab, doctor


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 16:30
Wednesday: 08:00 - 16:30
Thursday: 08:30 - 16:30
Friday: 08:00 - 17:00


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Reviews
Once finally seen by a cardiologist, I was pleased with his attentiveness and knowledge, which is why I'm giving a 4-star rating. However, I also want to share my frustrating appointment scheduling experience so folks can know what to expect. I called to schedule a heart monitor "installation" and waited 13 minutes before hanging up to try again. My second call was 18 minutes and 22 seconds. On my third attempt, I asked to be connected with a nurse, hoping they could help me. I was rudely told that she didn't do that kind of thing--with no care for the fact that I had already waited 31 minutes and 22 seconds--and transferred me back into the voicemail system. Presently, I am 20 additional minutes into my wait to schedule an appointment. Is this good customer service ...specifically for patients with heart conditions?!?!
I need a pacemaker so I got approved for a heart monitor. There was an issue with the first one so it needed a replacement. I called four times and finally got the doctor to order a replacement. Then a NURSE who thinks she knows better than a person with a MEDICAL DOCTORATE said I wasn't allowed to have a heart monitor. I've been in agony for over a month while they were supposedly working on my case. I called back in today for an update since it's been a month and I haven't heard anything. Apparently that's because they didn't do anything. I'm currently waiting a call from the manager to determine why a NURSE is able to override a DOCTOR'S decision. I'm going to get her full name and report her to the PA licensing agency. Completely unacceptable levels of care. I've been in excruciating pain and nobody at this clinic cares. To those that work there: if you aren't empathetic and don't want to do your job, don't go into healthcare where your incompetence can cost people their LIVES. Reaching out to lawyers to talk about my options. Completely completely unacceptable.
There's a lack of concern in the symptoms I'm experiencing and little to no follow up from my doctor. Procedures and labs are ordered but nobody will explain why I need the procedure and/or discuss my results. I'm just told to come back in 6 months. Also, it's nearly impossible to get through the scheduling line. I waited 22 minutes after not being able to reach anyone for 4 days.
Dr. Etter saw my mom on 10/31/2022. Her b/p has been really inconsistent, her EKG was abnormal. He say they will order a heart stress test. She start feeling bad on her way to the lobby her b/p had increase to 134/101 with chest pain and her arm start getting num plus a little disoriented. We request the nurse or the doctor to take a look again and they say for her to drink water, that she was a little stress for the test coming up. And if she feels bad again to go to Emergency Room. We found out today after 10 days of waiting for the stress test appointment that they haven't even requested because they have up to 3 week to summit the request to the insurance. What's the point of seen a cardiologist? If you have any heart problems go to ER this were the cardiologist like Dr.Etter is willing to do his job.
Very pleased with Dr. Anderson. Dr Anderson is very kind and compassionate. He was able to explain things throughly to me. I also want to give a shout out to nurse Sarah I. I had to get a EKG and had never had one before and she was able to make me feel at ease by talking to me and explaining the procedure. I am so glad I was able to have her as a nurse and Dr. Anderson as my dr. The office was very clean and other staff were very courteous. I will def recommend this office to anyone and family members.
I was fast admitted into LGH Thursday evening due to some heart issues by Dr. Slovack. Never was put on the heart floor where I was to be. I had 2 abnormal EKG'S back in 2021 and then an Echo to be cleared for a surgery. Dr. Ibarra never told me any of my results. This past week I had 3 episodes unless then a week of Syncope. I also was told I have QT Prolongation. Spelling might be incorrect. However only after a year later am I finding this out. Dr. Slovack said this is deadly and he was shock I havent passed away yet. I wasnt given any of my medications in the hospital. Went through severe withdraw die to some pain meds Im medically prescribed from a major injury until my permanent pain pump is inplanted. Was never given my antibiotics. Noone knew anything, could answer my questions etc. I was told some meds I am on can make my issue worse but they didnt tell me which ones they wanted me to stop. Told me my EKG'S and Echocardiagram at the hospital were normal. I actually left early on my own free will. I have never been mistreated so poorly by a medical doctor in my life. Never saw a doctor. Only nurse practioners. I was told my heart issues are sinus related and that I need to go back to a pysch because I have PTSD. This was told to me from and Internal Medicine person who admitted she is not licensed or have to the degree to tell me this. On the way home my tests start coming in my LGH App. My EKG'S were abnormal and my Echocardiagram is showing 4 to 5 abnormalities with my heart. I would not take a pet fish to this place. Very unprofessional, dont take the time with their patients. They could totally careless. I continue to hear horror stories that people have been messaging me about. So disgusted...
Dr, Wood put a stent in my celiac artery today. He really explained everything to me of the procedure. Knowing I have a bad back, he made sure I was comfortable during the procedure. He has a great bed side manner and would recommend him to everyone. Thank you Dr. Wood for taking good care of me.
Terrible customer service: the office cancelled my appointment and noted the patient cancelled, incorrectly documented my current medications which were told directly to the nurse and again to Dr Castle and still, they had it incorrect. Dealing with the practice has been horrible. In addition, they did not bill the correct insurance company and no one from management will return my call. My heart rate has been about 150 beats per minute with no treatment for close to 3 months. I received better and prompt service through the emergency room physician and my primary care physician. I would not recommend this facility to anyone. I had questions without answers. I did not trust Dr. Castle or would recommend her. I am pregnant and the Dr documented incorrectly, the number of weeks I am. That is a concern since I was told that treatment is different depending on what trimester you are in. My blood pressure has been documented and is extremely low. 80/40, no exaggeration. Dr Castle wanted to put me on a beta blocker which is primarily used to treat high blood pressure. I sought a second opinion from Well Span cardiology, Ephrata, and received a completely different diagnosis. Everything about my condition was explained to me. There, I did not even need to ask any questions. In conclusion, this part of my story is 13 months after the birth if my child. Looking back, low blood pressure with an increased heart rate was absolutely reason for concern. I ended up with post partum preeclampsia which is extremely rare and was treated 7 days post delivery with a magnesium drip, 2 different beta blockers, and an anti seizure medication. Every woman I have made contact with who experienced pre eclampsia said there blood pressure was very low during pregnancy until all the sudden your blood pressure spikes dangerously high. When you are pregnant and develop a heart condition, the OB passes you off to a cardiologist and the cardiologist passes you off to the OB. My best advice is be your own advocate. After I left a negative review about my personal experience with Dr. Castle and the practice I received a letter in the mail stating the practice would no longer see me unless I was having a medical emergency. I cant say I was suprised but I had already taken the step to find another cardiologist before receiving the letter from the heart group. I stand by my post. I would never EVER reccomend the heart group to anyone. Keep in mind I have had well over 13 months to reflect on my experience there. Tachycardia is nothing to ignore and it is not a condition to wait out.
My dad has been a patient here fo the last five months and the stuff has been amazing! The nurses are caring and always happy to see us and the doctors are terrific. They follow up with test results, share concerns and show compassion. My dad is in great hands here.
Totally unprofessional experience. I had an exam scheduled on a date in October with dr Marwahha. They cancelled it last minute and rescheduled it to another month. Then, two weeks before that appointment the rescheduled it to another time on that day last minute. Then I show up to the appointment, and they failed to tell me that they canceled the appointment entirely. Very very unprofessional of their office to reschedule 3 times and then fail to inform me the third appointment was canceled. By the way, I would have been a new patient to their office
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