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The Home Depot

  1. Laguna Hills
  2. Laguna Hills Hardware Store

Reviews, get directions and information for The Home Depot

The Home Depot

About

To contact Customer Service please call (866)466-3337, then press option 7.

Description

The Laguna Hills Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Laguna Hills, CA residents. Let us help with your project today!



"The Laguna Hills Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Laguna Hills, CA residents. Let us help with your project today!!"
Address: 24332 El Toro Rd, Laguna Hills 92637
Phone: +19495989171
State: CA
City: Laguna Hills
Street Number: 24332 El Toro Rd
Zip Code: 92637
categories: chemical company, commercial & industrial equipment supplier, business supply service, appliances, carpet & flooring store, garden center, building material store, hardware store


Opening Hours

Monday: 06:00 - 21:00
Tuesday: 06:00 - 21:00
Wednesday: 06:00 - 21:00
Thursday: 06:00 - 21:00
Friday: 06:00 - 21:00
Saturday: 06:00 - 21:00
Sunday: 07:00 - 20:00


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Reviews
Dishonest and unprofessional customer service. Made a clearance purchase and management refused to honor the price after the transaction had been completed. Front cashier casually eating chips wondering about in wear a non Home Depot hat attire.
Yesterday, I had a very degrading experience here at this particular Home Depot. I wasn't going to initially post about my experience, but I don't want anyone else to have an experience like I did . I shop at this store often and normally have a pretty good experience. I went in to purchase a drill around 4:30pm . I'm not a guy who knows much about drills, so it took me a while to look over the sizes and models of the Ryobi drills. I eventually picked one out. I saw that the cage was unlocked for so I assumed it was okay to get it and check out. Especially since it's pretty much right in front of the self check out station. Almost immediately, I was approached in an aggressive manner by a woman named Mary, who basically snatched the item out of my hand saying she needed to walk it up and that her manager was watching her. So apparently, she wouldn't have done anything if he wasn't watching ... strange statement. I have absolutely no problem or issues with policy. I understand today's landscape of smash and grab around the country. However, I felt violated and profiled as she was overly aggressive. She basically snatched the item out of my hands. All she had to do was politely ask me or say something like ... Excuse me, I have to walk that up as per company policy. Company policy, I'm sure doesn't say to aggressively remove product from a customers arms who's not running out the store with it and has his wallet in his hand. I was polite enough not to cause a scene. She had zero customer service knowledge or even people skills. With the situation in America being as it is, we need to be more conscious of being respectful, not suspicious. As a 59 year old blackman who's been living in OC for over 35 years. I can say from experience, I've been profiled many times. But, I'm not easily offended by the ignorance of some people. Companies need to bring their employees up to speed. Teach them that policies and respect go together. I just went to the Laguna Niguel store, and they were great. I just felt it's time to speak up. Too often I just let things go. The next person who looks like me going there should know. Let's see if they really care and get back to me.
I called to complain to the Manger about the major delivery and installation problems I am having with my new large appliances order.I left a detailed message with a competent employee to give to the Manager.I have not heard from the Manager.Very disappointed.I have always had excellent service from all of the store employees.
Cactus arrangement are Every time I go there get the ideas plus their organic cactus soil are very reasonable priceBut sometimes they loaded in the car sometimes not not very friendly
I have been super disappointed with home Depotlately. All of South Orange county has been limited on inventory so I can't get super common essential parts for work. When I have to drive 21 home Depot it's significantly each time and time is of course money
Courteous staff. Easy to navigate inside the store.
Very few employees even in the store to assist in finding anything. I suppose that is how it is nowadays in Biden's economy
This Home Depot has some of the nicest, friendliest and most helpful staff of almost any other big box store I've had the pleasure to visit. I especially appreciated Rachel's help today. I had the look of the lost looking for grill cleaner. She not only found what I was looking for, but she also climbed steps that maybe weren't as firm as others in the store to get the item from a high shelf. As someone who has stood on a rickety ladder before I appreciated her extra effort. Thanks again Rachel!
I was looking for shower head and help. I was told to wait for Eric at isle 11. From 5:25 PM until 6:10 PM I was waiting for him there he never showed up so I went back front desk to find out what was happened to him and they said he is not available any more. So I wasted 45 minutes for nothing and just came back home. It was very bad way of doing business.
Great store for all homeowners needs. Always lookout for clearance items because can find great deals .
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