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The Home Depot

  1. West Valley City
  2. West Valley City Hardware Store

Reviews, get directions and information for The Home Depot

The Home Depot

About

To contact Customer Service please call (866)466-3337, then press option 7.

Description

The W Valley City Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to West Valley City, UT residents. Let us help with your project today!



"The W Valley City Home Depot is a convenient one stop shop for all of your home improvement needs. Our knowledgeable staff is here to help you with the products and services to get the job done.From appliances and cleaning supplies to bathroom vanities, carpet, flooring, lighting and more, let your West Valley City, UT Home Depot help the doer in you get more done."
Address: 4581 S 4000 W, West Valley City 84120
Phone: (801) 963-4700
State: UT
City: West Valley City
Street Number: 4581 S 4000 W
Zip Code: 84120
categories: chemical company, appliances, carpet & flooring store, garden center, commercial & industrial equipment supplier, business supply service, building material store, hardware store


Opening Hours

Monday: 06:00 - 22:00
Tuesday: 06:00 - 22:00
Wednesday: 06:00 - 22:00
Thursday: 06:00 - 22:00
Friday: 06:00 - 22:00
Saturday: 06:00 - 22:00
Sunday: 07:00 - 20:00

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Reviews
The Home Depot has had a steady decrease in service. When I visited this store years ago I was constantly approached to be assisted by an expert in the store and a specific department. The employees know the store and what they were talking about. In my experience this is simply no longer the case. I can never find an employee. When I find an employee the do not know where to direct me and typically revert to their hand held device for any information. Just so you know I also looked on your Web site and couldn't find the answer because I couldn't find an employee and the Web site didn't have an answer for me so it probably won't for the employee either I tried to buy an impact with the battery and charger. This seems such a simple task. The cordless tools always have the tool only or you can get a starter pack with a charger and battery and it is overall a lesser price. This has always been the case and is still the case. If I go to the Web site I can select this option and have it delivered with out any problems. The employees knew nothing of this and just told me it was not an option and they would have to charge me full price for the tool and starter pack and I could not get this as a combination package. The web sight listed that this store had 17 of what I wanted in stock. So I was told to buy it online and arrange store pick up or delivery. REALLY. They lost my business if I wanted to wait I would have ordered this from the manufacturer or Amazon for less money. So that's what I did. The second item I wanted was a tool box. It is a 30 gallon Milwaukee tool box. Nice product and they had it in stock. The problem is it was on the front wall and I could not reach it. I waited for 15 more minutes and no one pulled the product. This visit was over an hour and I left with nothing because I could not get help on two expensive purchases. I'll go to the blue place from now on.
Big box stores really are the place that plants go to die period just went in to go and look at some house Plants seen a whole basket full of them PERIOD Looks like they might be getting marked down, but little to my surprise the whole cart is getting thrown away. Home Depot gets credit from their vendor. They probably trow away more then what they're making. Vendor already must be aware perfectly good monstera Swiss
The employees at this store need training. I went to return 8 boxes of flooring because I purchased to many. The employee kept telling me, after sliding my Home Depot card, that I was 9 days out of their 90 day return policy. I told him I made the flooring purchase with my Home Depot credit card, which I had just swiped, and it should be 365 days. He then said All returns are 90 days. I asked him when that policy changed and he said he didn't know. The policy is still 365 days according to the Home Depot website. My purchase did not fall within any of the exceptions mentioned on their website, and it was not a special order. I was shorted $80 on my return because he gave me the price of what the boxes are selling for now, not what I paid. This is not the first time I had issues with this store. When I purchased the flooring, I needed help loading it in my van because it's heavy and I'm disabled, which can easily be seen by looking at me. I was parked under the loading area. Two employees were walking past and I asked them if they could help me. They said they would be right back out. After standing there for 10 minutes I walked back in the store, and in the front of the store, one of the guys was on the computer and the other was standing around talking with other employees and drinking a soda. I had to ask them again if they could help me load the flooring I had just purchased or if they could find someone to help me.
Worst experience I've had at my "home" home Depot. Returns and customer service was super understaffed which I am okay with. Customer service agent called for backup as I was returning items from a job just completed. Greg was called to help. Greg came to the desk with a smugg look on his face. I already preorganized my receipts so I handed him my 4 receipts that included items bought at different times. He said to me "allot of receipts there bud" in a not very Home Depoty way. I asked him "if that was a problem. Home Depot is like my second home He then said that he will let someone else help me and started walking away. Never in my 10 years of coming to this home Depot have I ever been treated this way. GREG needs to retrain his customer service skills and also ignored that there were other customers waiting behind me. Very disappointed in your staffing. Please do better HOME DEPOT.
I had to ask 4 times for help with a washer and dryer. I waited for 30 minutes before is did get help. I told the girl that I needed a gas dryer. She sold me an electric one. I should have looked before I left the store, but I don't know why she didn't pick the gas dryer. Now I have to wait for who know how long, to exchange the electric for gas. I should send the store manager my bill for the laundromat. Worst store and service. I will go out of my way to go to another location.
We had an excellent experience in purchasing beautiful carpet and super nice Lifeproof pad through Joseph in Flooring at West Valley City Home Depot. Installation by their partners at Western States Flooring did an excellent job. We are thrilled with the results and have had many compliments.
The staff are very helpful and they actually have great attitudes. I've asked for assistance several times and have never had the associate just point or say it's aisle so and so. Clean and well organized.
3 stars because they have stuff I need. I wanted to do 1 star. Every time I place an order and pick up, it takes at least an hour for them to figure out where the order is or if they even have it, always after I’ve gotten notified several times it’s ready. This particular time they didn’t have the order at all! How fun. Here I am sitting at the customer service desk while they try to figure out what happened. Don’t order online
I enjoy coming to this Home Depot in Kearns. Always have the part or tool that I need. Staff is usually friendly and knowledgeable on where to find what I am looking for. Generally not too busy during the noon hours, busier in the evening when everyone is off work. Parking is a little tight but I usually park near the back to avoid getting my SUV dinged by another vehicle.
Unfortunately had the worst experience I’ve had at Home Depot, here. First I couldn’t find the kind of cart I needed, so I waited around and walked the parking lot which is fine. After getting hot and frustrated I started checking for empty ones in the store just to find out they were all sitting around with inventory on them and there’s already few to begin with but I made do. Later I needed help from an employee, and he was happy to help. But after looking up the item I was searching for the manager snapped at him for not getting into a group picture they were taking for a retiring employee. I was floored that she would do that in front of a customer and make me wait another several minutes. I took a picture of this for my boss in case I got asked about how long my trip to HD took, this made her realize how unprofessional she was and she came over to tell me where my item was, which wasn’t even the right heat shrink I was asking about, so I went back over to find that they were still standing there in a group not paying attention to customers. And I didn’t get asked how my experience was either.
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