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Reviews, get directions and information for The Maple Funeral Home

The Maple Funeral Home
Address: 24300 S Ford Rd, Channahon, Illinois 60410
Phone: (815) 467-1234
State: IL
City: Channahon
Street Number: 24300 S Ford Rd
Zip Code: 60410
categories: funeral service & cemetery


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Reviews
My family made pre-arrangements for my grandma's funeral five years ago. When we called to share the news of her passing, we were treated with respect and kindness. When we confirmed arrangements as a family, all of our requests were met with compassion. The team was professional and polite and did a wonderful job in making our grandma's funeral service memorable and a beautiful tribute to her life. I would highly recommend The Maple Funeral Home.
If I could give them negative stars I would. They are absolutely horrible people who have no compassion. Not once did I hear "I'm sorry for your loss." They tried to charge us $3000 to cremate my mother. No service or anything else, just cremation. A family friend had called around and said that the average was around $1500. When I questioned the price, she said that that was their package. My brother and I wanted some time to talk alone and she kept coming back into the room wanting to know what the problem was. Then he came into the room and yelled "WHATS THE PROBLEM?" When we said that it was a high price he said that he has overhead and that he just had to get his furnace fixed and that it cost him $15,000. Then he asked what we wanted to pay. We said we thought it was around $1500. He said FINE but you have to give me cash right now. We left to make other arrangements with someone else and ended up spending $1000 less than what they wanted. I had to pay them the $425 removal fee, but I wasn't going to fund their lifestyle. It was very unprofessional when the other funeral home came to pick up my mom and she had to be wheeled past their bass boat that was in the garage. HORRIBLE HORRIBLE PEOPLE AND HORRIBLE HORRIBLE EXPERIENCE!!
We used this place for cremation services and they were wonderful. Connie was upfront with everything during the arrangements. There were some issue from the hospital regarding the information for death certificates and Connie went above and beyond to get it taken care of for us. Making a stressful and painful time as easy as possible. I would definitely recommend them in the future.
My wife's father just passed, and we drove from Toronto to his home in the area. When she called to ask about cremation services, they were extremely rude. Definitely not going to work with a place that is so out of line when dealing with bereaved families!
Absolutely beautiful funeral home. Clean, cozy, and inviting from the second you walk in. Very kind and compassionate people. You will receive nothing but the best here! Very professional service.
I came to the Maple for not just one but two family members that I lost, that should speak for itself. I can truly say they were very helpful with all of my questions and concerns. They guided me through this painful process with compassion and professionalism. Thank you.
They treated us fairly and appropriately for the type business they are. Very understanding. I used their services in 2007
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