The Original Mattress Factory

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"The Original Mattress Factory offers high-quality mattresses at a factory-direct price. Our mattresses and box springs are hand build at our local factory and sold directly to you in our own stores. That means you can get a better mattress at a better price compared to mainstream mattress brands. And we provide a no-pressure mattress shopping experience.We offer two-sided, flippable mattresses made with the highest-quality materials. Our mattresses pair with our real, flexing box springs that act as a shock absorber for the mattress, improving long-term comfort and durability. We also offer custom mattresses in unique sizes for RVs, campers, boats, antique beds, and more.The Original Mattress Factory an employee-owned company."

Address: 2087 State Rt. 256, Unit C, Reynoldsburg 43068

Phone: (614) 864-4899

Website

State: OH

City: Reynoldsburg

Street Number: 2087 State Rt. 256, Unit C

Zip Code: 43068

categories: home improvement

Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 18:00
Sunday: 12:00 - 17:00

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Reviews

The customer service here is impeccable. The employees really know what they are talking about. I had the pleasure of working with They show you a demonstration that tells you everything you need to know when picking a mattress. They also have a wide variety to choose from.

Great experience. No high pressure to buy. The sales person that I dealt with was very helpful. Was in the day before to check prices and get information about the mattresses and noticed that I had a tire on my car going down and he had a air compressor and topped off the tire for me. Talking about going about and beyond on customer service. His name is Ben Harmon. I strongly recommend this store. Prices are very reasonable.

We were in the market for new box springs and mattresses. Our challenge was that the bed we were placing them on was a 100-year-old brass bed with a full-size mattress. We wanted to move up to a queen-sized mattress. A standard queen was too long at 80 inches. The Mattress Factory offers a short queen mattress and box springs in two different lengths. We purchased the ideal mattress for our needs with a less tall box spring. The company made the set to our needs. The delivery was only two weeks. Delivery was flawless. We could not be more pleased with the outcome of our shopping at the Original Mattress Factory in Reynoldsburg,

RAY is the reason we purchased today! We need a new mattress, so we decided to do a little window shopping today with no intention of buying quite yet: just to see what type we were looking for.  We ran into big sandy and weren’t even spoken to, were so overwhelmed by the options and zero explanation.  I did a quick google and decided to swing by original mattress factory.  Ray did a fantastic job of explaining everything, and walking us through the main differences in the beds and how they stack up with the competition. Also, the pricing was straight-forward and affordable.  We ended up buying TWO mattresses today! Not just for ourselves but decided to go ahead get one for our daughter as well!  When we left my husband agreed, if Ray wasn’t there we would have tested out some beds and left! Thanks so much Ray!

Went into this store location for a mattress. Employees acted like they didn't see us. Stood there for a minute to see store. Employees looked at us like we were not supposed to be there. So we walked out. SMH!

Our experience was great for a number of reasons. Ray thoroughly answered our questions, gave us quality comparisons of their mattresses vs. competitors, and help us understand what type of mattress is best for the position we sleep in. He was not only very thorough but friendly as well.  We went across the street and didn’t receive the same service. The folks were nice but didn’t offer structural details or any of the information above. We went back to Ray and made the purchase on the same day.  Our items were delivered within the window as promised. The delivery crew was out in less than 15 minutes. Fastest delivery I’ve ever experienced. They were also kind.  Ray called a few days out to thank us for our purchase and to see if we needed anything else. He also sent a thank you card in the mail. The company’s customer service is impeccable!  You will appreciate and be thankful for purchasing from The Original Mattress Factory. It was so great I wanted to call corporate to compliment them, but I didn’t get a chance to do so. It is a pleasurable experience when the company lives up to its promises.

The salesman was very helpful when we went in to buy a new bed. I have back problems, and he had us try out different beds and explained the pros and cons of each. Once we made the purchase, and delivery set up, everything went smoothly. We got a call the night before giving us a two hour window. The following day after the call, the men came on time, and were very nice and respectful, and took out our old bed, and set up our new bed. The bed is very nice and comfortable, and my husband and I are very Happy with the whole experience of buying from the original mattress factory.

Ray was incredibly knowledgeable, kind and professional. At no point did we feel pressured to complete the sale. He took us through an entire tutorial explaining the benefits of their mattress construction and even had competitors brands on site for comparison.  Very easy pleasant experience. Highly recommended.

Ray in the Reynoldsburg store was very knowledgeable and at no point did I feel pressured to purchase.  Delivery was prompt, and I received both the prior day scheduling call and the day of 30 minute heads up as promised.  The delivery folks were quick and very pleasant.  Will absolutely buy from them again.  Very fair pricing as well.

Wife and I bought a mattress from Ray. Cool guy. Very nice and just kind and informative. Didn't feel like he was selling - felt like the guy was just telling us openly about the product we were in the market for.  Great experience. Would recommend to anyone.

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