The Shoe Department

We bought my daighter a pair of light up sketchers yesterday. By the time we got home one shoe didnt light up. She was very disappointed and so was i. I love this store. Especially since they have half sizes in kids shoes which are hard to find no that payless is gone.

I haven’t received my shoes for a week already and so I called the store to find out where it is. They told me that they don’t have a system to find it at their store, which is pretty ridiculous. I had to call a customer service number. Then, the number they gave me to call was some survey company which I was already not happy about and then to go find it online. Then when I called, they said it was picked up on the 13th of October from the post office. I specifically told the employee at the store when I purchased the shoes that it was not P.O. Box. It’s going to a college and just need the college address and a box number. Now I have to wait 7-10 days.

This morning I took my kids shopping my 6 yr old needed to use a restroom, in the Galesburg store. Of course the employees said it was out of order, and then was rude on top of it not only to us but the lady at the counter ahead of us. Really rude, she had a special needs daughter who your employees didn't want to help. I've bought shoes for my family here for years! Today I walked out and bought 4 pairs at shoe carnival instead. I'll never make another purchase at the Galesburg store again. It's not the first time we've had lazy employees not want to help us there. This is a small town with other shoe stores, I suggest you check out how your employees are behaving at work... behavior like this will definitely show in sales!!

Did not have what I wanted. The sales clerk looked up other stores to see if they had the shoe and they didn't. But very helpful.

I buy all my shoes here because the manager is professional , always willing to help in anyway she can . Shoe Dept she is a keeper !!

Not a bad store given the area it's in. The selection is very small. The customer service was good though.

Always get work dress shoes here. Good brands and the best prices anywhere

Went there at noon signs says open at 11 am nobody there too bad you are gonna lose our business!!

Purchased a pair of cute comfy snow boots for under $20

Great selection and Fantastic customer service !!