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The Spa At Rancho Bernardo Inn

  1. Poway
  2. Poway Spa

Reviews, get directions and information for The Spa At Rancho Bernardo Inn

The Spa At Rancho Bernardo Inn
"Our spa was designed as an escapist retreat. Inspired by San Diego’s laidback lifestyle and lush landscape, it’s easy to slip into vacation mode when it feels like the country. Tucked into Rancho Bernardo Inn's 265 acres in North County, and hidden from view amongst the property’s verdant gardens and stately trees, there’s an end-of-the-earth feel.A luxurious ease unfolds throughout: Indoor-outdoor casitas are warmed over with wood; open-air walkways connect the indoor treatment rooms while water features provide the soundtrack. Only spa guests have access to the stylish saline pool with private cabanas. Here, you can safely stretch out, enjoy a refreshing swim or soak up the tranquil environment scented with jasmine."
Address: Poway 92128
Phone: (844) 993-9895
State: CA
City: Poway
Zip Code: 92128
categories: park



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Reviews
Had a wonderful massage! I highly recommend Rosie. She was fabulous. I received the holistic wellness massage. Rosie was so sweet and her energy was relaxing even prior to massage. All the amenities were stocked. I had a wonderful time and definitely will be back.
One of my favorite local resorts, hard to believe this gorgeous place is in the middle of Rancho Bernardo's residential area on a beautiful golf course. Even for a Monday night the place was busy, and as golfers came in at the end of the afternoon, the outdoor restaurant area filled up. Live music was playing and the service was great. I also have a spa only saltwater pool as well as a family pool in the main area. We are locals but decided to stay for a fun one night staycation. I have been plenty of times before for the spa, for dinners and lunches, as well as a few company Christmas parties during the holiday season. During the holidays it's also decorated beautifully with Christmas trees, rolling fireplaces and strong lights. Love staying here!
Majority of the stars are for my masseuse, who was absolutely wonderful and gave me a great massage. This place looks and feels very exclusive, if that's your thing, it isn't mine. The person I interacted with and who checked me in was uptight and didn't make me feel welcome. She was transactional, matter of fact, and swift with her to-do list. She quickly showed me around prior to my massage, but didn't give me any information on what I should do or wear prior to my service. For instance, she told me the lockers had robes inside, but didn't tell me if I needed to wear one on my way to my massage or after. Consequently, since this was my first time, I was the only person wearing clothes in the waiting room, while everyone else was wearing robes. I also felt uncomfortable as other women in there stared at me and that made me feel out of place. Also, the pool tables has scan codes to upload the drinks and food menu on your phone; however, there's no indication on how to order: phone call? Text message? Whistle? There were no servers around or anyone who introduced themselves as a server, so... maybe I missed it? Needless to say, I left kinda confused and a bit stressed, honestly... For the money I paid, the customer service definitely lacked and I don't think I'll come back.
Horrible experience. The director, Arlene, is an atrocious representation for the entire establishment. No confirmation text, email, or phone call after booking. No way to change or cancel a booking. Called FIVE TIMES to try and change/cancel the appointment, left messages, heard nothing back. Got a call later saying I missed the appointment and that I would be charged $100. Spoke to the director and explained the situation, and even brought up that there is NOWHERE that states that they charge for cancellation. I will be disputing the charge. My credit card company will have no problem refunding the money when they cannot show anywhere where I was informed of a cancellation charge. The audacity to charge the fee after ignoring call after call, message after message is astounding.
As a RB local for many years, coming to the spa has always been convenient, beautiful and relaxing. Unfortunately, I will be choosing another place next time around. Dirty, unkept, and lacking in overall aesthetics and charm. No fresh flowers, dead orchids, dust everywhere. The customized facial itself was decent, nothing to rave about.
I had a terrible experience with this Spa. The day of my appointment, I had a very infectious disease so I could not make my appointment time. I tried to get for a confirmation email or phone call to reference the cancelation policy. I did NOT have any confirmation of the appointment and there was not a cancelation policy anywhere on their website. I called 3 hours in advance to confirm with the spa that I had an appointment that day and that I would not be able to make it. They called me back after my appointment time to tell me that I will be charged for missing the appointment. I spoke to Arlene, the director, and she told me that this is their cancelation policy and there was nothing that she could do. I pointed out that I had no way of confirming my appointment online and the office was not responsive to my calls. Although she was not able to point to where the cancelation policy is or justify the spa not responding to my calls and voicemails for an entire day, she is charging us anyway.
Such a great afternoon at the RBINN! This place is really cool and very relaxing! Pretty cool check in area. They check you in and then you go down to your locker room to get in your robes. There is a chill room with little snacks and good tasting water. The massage was really nice my lady was super good at using lots of pressure since that's what I asked for. The lady was really nice and very attentive and made me feel great! We did the indoor couples massage and It was a great day date for my fiancée and I. Just a couple tips get the package that includes lunch, and a drink down at the pool the food was great we did the shrimp tacos and the chicken sandwich. Both are really good. The pool was great and super refreshing bring your bathing suit!
It is a nice place but if you are not purchasing an extra spa treatment, then it has no point to pay extra only for the usage of pool. Still, if you prefer silence or reserve a cabana for a special group, you may go for it.
My sister booked our room at the Rancho Bernardo Inn. We were there a week. Our experience was wonderful! The whole place has this amazing aroma and vibe is extremely peaceful and soothing. I wanted to stay forever. Unfortunately, my sister and I did not get to go to the spa. From breezeway, to the gardens and mini gardens, I really enjoyed my stay. I would definitely recommend to anyone to stay at the Rancho Bernardo Inn, not just for the golf & spa, but to relax & EAT in the restaurant. Everyone was so helpful. I hope I can get back soon.
Great place to spend the day - we did a couples massage and then you have use of the facilities for the day, which includes the sauna, whirlpool, spa pool and chairs, and outdoor hot tub.
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