The UPS Store 1744 - Mitchellville

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About

We support small businesses with the products and services they need. We’re locally owned too. And while we know you love being on your own, with us, you’re not alone.

Description

The UPS Store Mitchellville offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Mitchellville Plaza At Route 214 And 193.

"The UPS Store #1744 in Mitchellville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Mitchellville Plaza At Route 214 And 193."

Address: 12138 Central Ave, Ste 777, Mitchellville, Maryland 20721

Phone: (301) 249-0045

Website

Email: moc.erotsspueht@4471erots

State: MD

City: Mitchellville

Street Number: 12138 Central Ave, Ste 777

Zip Code: 20721

categories: moving supply store, business center, printing service

Opening Hours

Monday: 08:30 - 19:00
Tuesday: 08:30 - 19:00
Wednesday: 08:30 - 19:00
Thursday: 08:30 - 19:00
Friday: 08:30 - 19:00
Saturday: 09:00 - 14:30

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Reviews

I can always count on stellar service at this location.  I had to mail a package to my Son and did not have a box for shipping.  Everyone was very kind, professional and Helpful in ensuring I had a box and the correct size.  They printed out a label for me after requesting the shipping information verbally and ensure my package was headed to the correct address.  My Son received the package on time as promised by the UPS Team.  My experience was a breath of fresh air after leaving the Largo location where the service was not up to par.  I have always used this location and will never stray again!

I went there to drop off an Amazon return. I didn’t have a box and they charged me almost $4 for an envelope.  They refused to accept the return until I paid for it, even though I return things all the time at this location without packaging and was never charged a dime prior. They care more about money than customer service. I’m avoiding this location and only going to the one on Crain Highway or Kohl’s to do my returns. It just seems like anything goes here and it’s ridiculous. I called corporate to complain about them. If they contact me and try to tell me anything other than what’s typical, I’m not buying it.

This is a small location. You will have to wait outside. However, I appreciate the staff's hustle. They were working hard to get everyone taken care of and did a great job of multitasking -- scanning shipments in while waiting for other customers to find their Amazon return label emails. I waited over 25 minutes to get in, but what a difference it makes when you get inside and encounter staff who actually seem to care about customers and their jobs!

This location is individually owned. I was at labcorp for blood work and came into ups to print something out. They were snotty and rude. When I asked to print something out they charged me 3.00 just to email it to them and they claimed it costs for customers to use the computer but I never even used the computer. They printed it out for me and although 3.00 isn’t a lot it was the experience and moral of the situation. It is unfortunate that during such times they rob customers of fees and charges that normal UPS don’t charge otherwise. It was a bad experience overall.

I understand this is an independently owned franchise but over the years the level of service has continued to decline and is perpetuating the stereotype for black owned businesses. We shouldn't be taken advantage of in our own communities by being nickled and dimed for your overhead expenses or be denied courtesies that are complimentary if you drive 10 minutes to the Woodmore location. Do better.

They charge over $3 just to print but don’t even know how to work their own computer and printer. I spent half of my visit trying to figure it out on my own. You can’t work at a UPS store and not know these things.

The location is clean, but small. Also, despite having two workers neither can multi-task. Three of us in line and two of them just need to pickup packages. I’m waiting to drop off with packaged items and present-printed labels. Can’t even get a receipt for what I’m dropping off. More than 10 mins just to help one customer at the counter. They’re polite. Just wow a hell!!!!!

I always have a great experience at this store. There’s definitely that “family-owned” feel to the service. The associates are folksy and are not in your face with over-professionalism.  They get the job done.

Refused to ship packages to an APO. Emailed the location to confirm information on why I was unable to ship from this location to an APO, when I had just done so May 23rd. The response was clearly written by the same person who refused my packages on June 1st. Shipped all the same packages without issues to an APO at the UPS on 145 Fleet Street on June 2nd.

this location has very rude workers not sure if it’s because I’m younger than the workers serving me but I was treated unfairly. I told the ups worker the company I was returning to had an account and had provided me with instructions to give to him so my packaging is free they told me they don’t do that. Despite me calling the UPS and asking prior to coming. He then looked beyond me and asked for the next customer Instead of calling another ups for me to see if they could service me. I called the next ups and they said they can provide me service because the company I’m sending back to has an account with ups so they don’t know why I wasn’t helped at the central ave one. Even if this isn’t a service this location can provide helping me by calling another location is customer service don’t look beyond me just because I’m younger and you feel I don’t deserve respect because of this. Definitely going to make sure I can find out who to talk to because being treated like that by someone who supposed to represent a company and provide support and service is truly disgusting.

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