The UPS Store 5238

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Description

The UPS Store Olathe offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - West Market Shpg Ctr @ Santa Fe & Parker St Next To Price Chopper.

"The UPS Store #5238 in Olathe offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - West Market Shpg Ctr @ Santa Fe & Parker St Next To Price Chopper."

Address: 119 N Parker St, Olathe 66061

Phone: (913) 829-8686

Website

Email: moc.erotsspueht@8325erots

State: KS

City: Olathe

Street Number: 119 N Parker St

Zip Code: 66061

categories: moving supply store, printing service, business center

Opening Hours

Monday: 08:00 - 18:30
Tuesday: 08:00 - 18:30
Wednesday: 08:00 - 18:30
Thursday: 08:00 - 18:30
Friday: 08:00 - 18:30
Saturday: 09:00 - 14:30

Reviews

This place is terrible. People are rude. Do not honor shipping Contracts with major retailers who pay them good money to pack and ship returns for their customers. "nope, if we pack it, you pay for it. I dont care what some corporate contract says." management is rude, and their long-haired female associate DESTROYED my packing slip and shipping label when I said I was going to go to another ups store that DID honor their Contracts and would never be back to this one again. THEY EVEN HAVE A SELF-MADE SIGN POSTED ON THE DOOR THAT SAYS "BE A KIND HUMAN." Clearly they don't follow their own advice. DO NOT GO HERE.

Went to Store 5238 this morning and Cindy, the lone associate in the store greeted me as I entered. There were several people in the store already and I thought that was nice to be recognized. Cindy was super busy and made sure everyone was taken care of quickly and efficiently as possible.

My daughters made and order and this is what happened... Made a same day order for business cards, got a call stated would have to wait. No big deal . A week later after calls and voicemails left I was told they were never made and was going to be twice the price I paid online. When asking why it was a different price all I was told is online is just different. I asked to speak to a manager  RICK when asking to just please cancel my order he said yup and hung up. I Called right back as he did not even ask for my name order number nothing. I said hey you did not even get my information he said I know who you are and we never took any money and that I would need to bring in a bank statement to get my money back. Guess we will just order from FEDEX

I changed careers mid-pandemic.  We also have a young child at home with pre-existing conditions so we minimized external store visits and have utilized home delivery and UPS return often.  Because of limited facility access, my new position requires frequent mailing and printing. This store is near my home and I frequent it multiple times per month.  This store and the people in it, particularly Meagan, who is predominantly the face of customer service, have been nothing short of exceptional.  She is incredibly personable and always wants to help.  I have first hand seen her be treated terribly by other customers and respond to them with respectful kindness.  This was particularly noticeable as irritation became high with shipping delays the entire world is experiencing, which are obviously out of her control. I have also witnessed her twice help elderly patrons with their technology in order to perform the task at hand, her compassion and empathy was contagious.  The world needs more Meagans.  Kudos to this store, it’s management and I hope they know our community is grateful.

This store needs a lower score my god the woman working today in that store was completely rude you don’t yell at customers. I’m a firm believer if you don’t like your job quit.

I am new to the area and was so happy to find a UPS store so conveniently located.  I have been to this one several times and am very impressed with the fast and thoroughly complete service they provide.  Happy to recommend them for fair pricing and a quality experience.

I needed to shred 9 pounds of documents, etc. I was 1st quoted the wrong price, another clerk helped by calling their boss on phone to honor a website coupon. The shred box is locked with a padlock which I found questionable. No smiles in this store but no telling what the employees had been through before me. Not open all day like an office supply store.

I had quite the experience at this store last weekend. According to the sign at the store and Google, this store opens at 9. I get there a tad early and decide to wait in my car. Around 9:07 I thought I’d walk up to the window. Maybe the store opened and I just didn’t notice. Another customer walks up with me. We knock, thinking someone might be in the back. Keep in mind, it’s below freezing, we want to come inside! Shortly after we walk up, the employee shows up and yells “don’t bother pounding it’s me. I can’t help you guys yet, I’ve got to get everything ready” then SLAMS THE DOOR in our face and makes us WAIT OUTSIDE in the cold while she opens the store. I get it, things happen. You’re late sometimes, people are grumpy in the mornings. We’ve all been there. But never ever EVER should you make customers wait outside in the cold remember, freezing because you are late to your job. Not our fault, be responsible. Invite us inside and apologize, no biggie. Whatever. I was at loss for words. My jaw dropped. What “KIND HUMAN” shuts two customers out of the store because they are irresponsible? Oh, Andrea does. Or at least that’s what she said her name was. She is so far from a “nice human”, like your sign says. She was more like a rude and inconsiderate human. This was the worst customer experience I’ve ever had. Absolutely insane. The unfortunate thing, I know nothing will happen about it and she will continue to treat others like she treated us. I’m really sad for her because it takes a lot to treat someone else with this much disrespect. Maybe she needs some refreshers on what it means to be "kind".

Such fast service even when busy. I watched a customer being a little difficult and the employee named Megan handled it with grace and professionalism. I hope her bosses see this because Megan was wonderful

I've gone to this location many times through out the years. In my experience the staff is always friendly and courteous. When I've gone there, it's usually for Amazon returns. Some returns require a box ready to go. Sometimes it's just a scan on my phone and they take care of the rest. It really depends on the item you're returning. The cellphone coverage isn't the strongest, I make sure to pull anything up that's needed before hand, and save a screenshot to my phone.

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