Reviews
Absolutely darling, wonderful housekeepers, super helpful and even gave us water bottles every morning. Awesome ladies. However, that's kind of where the good ends. The third floor doors were permanently closed, so you have to go all the way down to ground floor from the parking garage, across the lobby, then wait for an elevator to the room floors. Funny how all of the surrounding properties-- even the 2 and 3 star properties-- haven't had this problem. Then you deal with the parking passes for the THIRTY DOLLARS A DAY parking. Once again, way more expensive than competing hotels, and my pass kept getting invalidated overnight even though it was -supposed- to be active for my full stay, so even more hassle. The rooms themselves are....fine? Like seriously, the only thing that set it apart from a Motel 6 was that the shower had decent pressure and a shower wand attachment. Otherwise I could have spent half the money for the same room, maybe even a nicer one. But worst of all, their downstairs cafe claims it was Starbucks, but they don't have the right brands, they don't have the right machines, and none of their pastries are Starbucks, either. The lattes tasted worse than what I could have gotten down the road at the gas station, and their pastries were somehow even worse. Vending machine danishes are tastier-- and fresher.
Came here for a business trip. Extremely rude staff and ignorant managers. Refused to help me in any way or work with with me at all. They dodged all my concerns and made up random excuses. Awful service, seriously some of the worst management and staff I’ve ever seen. Do not book at this hotel, they don’t care about you. They won’t take care of you. Nor will they help you if you have a problem. Yes it’s a nice “luxury” hotel, but I wouldn’t stay there even if you paid me. Been to less nice hotels with excellent service some of the highest experienced staff. It seemed like they randomly pulled a raffle to pick the manager, maybe it was her first day. But looked like whoever trained her was also their first day as well. Whoever was in charge of the front desk on 12/13, is unqualified to manage any part of the hotel. I wouldn’t even put them in charge of the parking. Not sure why I ever would pay for a hotel when the staff and service is non-existent. The motel 6 down the street has free parking and a more helpful staff. Not sure why parking is $44 there when right next door it’s $10 as well.. also closer and nicer. Didn’t even feel like premium parking. What a complete joke.
A nice hotel, just a few issues that show its age. The lobby is nice and staff very friendly. Rooms had comfy beds, nice bedding, very large TV's, mini fridge, and plenty of plugs. Restaurant on-site with a few options close by. Neighborhood is suspect but very close to airport. Shuttle runs every 25-30 minutes continuously to airport. Enjoyed our stay.
A quite enjoyable stay here. Comfortable beds and decent view of the airport. Only gripe is the water pressure of the shower was terrible. Had to shower longer to ensure no soap was present anymore. NU car rental services is present here and convenient for anyone staying here. Dedicated shuttle to the airport was also convenient. I would recommend this hotel for the convenience of everything, rental car, shuttle to the airport, close to the airport, close to all major highways, eateries, and walking distance to one of the best taco trucks!
This is barely mediocre. The hotel staff are lovely and personable and the rooms are spacious but that’s about all the good that can be said. The room was rather gross. The room was dated other than typical Westin beds, TV and shower head. We found mystery hair all over the room. Dust was everywhere. Stains in the carpets and ceiling. The toilet was dirty and stained. The room had a lovely fragrance of stale cigarettes. Lights flickered like some sort of horror film. It is safe to say this Westin is no where near the standards of the others I have stayed in. I’m sure the general manager will leave some sort of comment along the lines of “I’m sorry this isn’t what we strive for” blah blah blah. But if the management really cared they would fix the issues that so many others are complaining about. You are better off staying at the Marriot.
The location is great because it’s closer to LAX Airport , and rental car onsite Nu rental car. The staff from check-in to housekeeping were very attentive and helpful in making sure that we had a great experience. My only reason for giving it a three star is that the hotel itself could use some upgrades like the elevator, the old and moldy carpet, and complimentary breakfast. Overall the experience was good but I don’t foresee staying at this location
First off, if you're a Titanium Elite member or higher this is a must go hotel when visiting LA... Not only does this hotel provide immaculate service to it's Elite members but it goes out of it's way to upgrade you to the best available room upon your arrival. In addition, they ensure your stay is the best they can provide. Much different than more Elite hotels in the Marriott network of LA. TRUST ME, I'VE STAYED AT ALL OF THEM. The best service for the best price, plus some. Come Here! You won't be disappointed.
Nice hotel with exceptional front desk staff. Would have been five stars but for the dirty windows, no bathroom fan and the bathroom door sticks. Note: calling in to make or update a reservation is a NIGHTMARE. We had a reservation and needed to change the date and ended up simply going into the hotel and booking a new reservation then cancelling the previous one which is going to require a review and some time before we are refunded for the cancelled one. They REALLY need to work in that, but the staff we dealt with on site was exceptional.
I had a bad experience during my stay at the Westin Hotel. It took me 45 minutes to check in at the hotel. I paid 33$ for my parking but there was not an empty spot for my car to park at the hotel garage. It took 30 minutes to find parking in the 5-floor garage. The parking garage was overbooked. And some of the parking spaces were reserved by third-party rental cars. I was traveling with my family. My family members were affected during this process. It took us 1 hour and 15 min to reach the room finally. The room was a complete mess. The sheets were not clean, the air conditioner was not working properly. The bathroom was not clean and we could see boot marks on the surface. Also, it took 30 min to checkout. We never had such an experience with Marriot before. The hotel staff was not responding well to the issues. Overall this hotel was very much disorganized and not properly managed.
Loved my stay at The Westin! Pool was fun, jacuzzi cozy and hot. Our rooms were clean and neat with a great view. Distance to airport is a stones throw away as well. Great restaurant and bar in the lobby, will definitely return.Rooms: 5/5
