Thrifty Car Rental - Northridge

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"Book the absolute best car for your money at Thrifty Car Rental - Burbank - Bob Hope Airport at 2501 N Hollywood Way,. Score unbeatable rental car deals with our huge selection of vehicles. Plus,learn how you can spend less and adventure more by getting up to 10% when you prepay. No credit card? No problem. Discover how you can book your next car rental with your debit card."

Address: 18501 Devonshire St, Northridge 91324

Phone: (818) 360-1871

Website

State: CA

City: Northridge

Street Number: 18501 Devonshire St

Zip Code: 91324-1308

categories: car rental

Reviews

We loved the car rental experience here a lot better than LAX. Lines were super long there and only one agent to help: Burbank lines were short and a couple agents to help. Also, very clean location.

I should have read the reviews when booking this car. However, one doesn't think about having to do that at highly trafficked airports. I arrived at 10:38pm to pick up my rental car. The entire rental counter for all but Enterprise rentals were shut down, although they close at 11pm. When asking security where I could find someone to help me retrieve my vehicle they reported they all went home at 9pm because they ran out of vehicles. My reservation was made on July 31st and I was picking up my car on Oct 6th, it's completely unreasonable that a vehicle was not waiting for me. I was told that I could come back at 6am when the counter opened to possibly retrieve my car if my reservation was still valid the next day in their system. When I asked what I should do for the night I was now stranded in Burbank for, I was told to get a hotel, that would not be reimbursed thanks to the Enterprise guy. All hotels Burbank, CA to West Hollywood, CA were completely booked unless I was willing to risk a 1 star motel alone. I was left to sit in the Burbank Marriott lobby for 6 hours thankfully inside at least until the Thrifty counter opened. The next morning I arrived at 5:45am to ensure I was first in line, and I was not. There were other several angry customers. The counter opened at 6:15, instead of 6. When I got to the counter and explained the situation I was told "That's hard" by the employee and was given a choice in red or blue vehicle because all he has was 2 compact cars. I booked an SUV. He told me to walk down and the key would be inside and head out. When I arrived at the vehicle it was covered in dings, scratches, and paint chips. When I asked for a vehicle inspection form I was asked why I had wanted one. be sure to take pictures before you drive away. Even with the form filled out, they still tried to charge me till I showed them the photo evidence with the date and time-stamp. Running on 28 hours no sleep due to their lack of professionalism, and I was told nothing could be done to reimburse me for the difficulty, lack of service, or in general for the failings of their company. When I called customer service upon returning home I was told by the agent I was not allowed to know the name of the person I was speaking with and that I was ungrateful for only being given a $100 credit towards my next car with them within the next 6th months. The $100 doesn't even reimburse me for the headache or the vehicle I had. Stay far away from this company at the Burbank Airport if possible. Had they not had my reservation they "would make me a new one" for double my original, when they only had 2 vehicles on the lot, and 10 people in line.

Do not use this company! They are deceitful about charges, so you have to be careful, they tried to increase the cost of my reservation by almost $700, and acted like it was just the charges. Also, I needed to return the car to LAX instead, and they were going to charge me an extra $350, for something that is a zero charge on the website, so I had to return in Burbank and get an Uber all the way to LAX. I asked to speak to management, who was not available, even though I was assured they would contact me. A joke, go with a more professional company.

DO NOT USE THRIFTY!!! Don’t be lured by the lower price!  Had a reservation long in advance…months.  Said we were arriving at 1230.  At 1:15, after being in line for 30 minutes for three customers in front of us and a clerk painfully slow, we’re told to wait another 30 minutes for our car!!  This is a sham…walk away, go with someone else…don’t spend your vacation in the airport waiting for Thrifty to get the car ready.

If I could give less than one star, I would. We made a reservation a month ago. Our flight landed on time and upon arrival to the rental counter, the agent explained that they were backed up from overnight drop offs and they needed to clean and inspect the vehicles. It would be a 15-20 minute delay. Frustrating, but I will deal.. Over an hour later, we still did not have a car. We were told they were still being cleaned. Different agent tells me this, cannot be bothered to take his sunglasses off and act like a professional. Just wants to keep telling me it will be another 10 minutes.  He tells me the manager is downstairs cleaning cars. I go downstairs. There are at least 2 dozen cars there. I speak to the manager, Felicia. I tell her, I don't care if the car is clean. She tells me that my cares are not her problem. It will be at least another hour before I get a car. She then attempts to tell me that renting a car comes with delays, just like airline flights.  I fly 2 weeks a month. I have NEVER had a delay on getting a car longer than 5 minutes.  This is the worst customer service experience I have ever had at any car rental counter at any airport around the world. I will NEVER rent from Thrifty again and I will make it my mission to dissuade anyone from doing so.

DO NOT RENT FROM THIS LOCATION. Had car reserved for 10:30am on a Saturday. Arrived at 10:15, waited in line till 11:09. AJ one of the workers left the desk on purpose making the line wait even longer. Did not get car till after 1:00pm. Customer service rep claimed they were "washing cars". I called customer service, could not get any assistance. We missed our noon reservation - and I have asked hertz owns thrifty to pay me back for lost reservation ticket costs-pending. They could have sent us to another location, or told us to come back at 1 and paid for uber. The woman at counter says this happens every saturday so it's a standard business practice to reserve cars they don't actually have. DO NOT RENT FROM THIS LOCATION.

If they don't have your car ready and they advise you to grab a bite to eat around the corner and then they'll call you, don't actually do it.  They won't call you and your car will take even longer.  Here I sit, wishing I had never left the counter area.

I wish I had read the reviews ahead of time but I booked through Priceline. Was charged $263 for insurance and assistance I did not agree to. At the time I was not given a copy of the agreement and they had me use a signing pad. I called the 877 number and they said they have a contract with my signature so I will have to call the Thrifty at Burbank directly. THERE IS NO WAY TO CALL THEM. Total scam. Always request paperwork when signing anything connected to your credit card.

Wish I had read the other reviews on here before booking.  I also was told it would just be a few minutes, then made to wait a long time for a car.  When I walked in, they sent me back and forth between up stairs and downstairs while I traveled alone with a baby and a ton of gear. Had to wait while they took a cigarette break with no apology or offer to help.  Extra charges showed up on the receipt, and when I called the 1-800 to ask about the charge they were incredibly unhelpful and refused to pull up the reservation or transfer me to someone who would.  She responded to everything I said with “since you got me on the line how can I help” but did not answer any questions….  Do yourself a favor and book literally anywhere else

Booked a 10 am pick up. It’s 12:15 pm now, and I’m still in the queue Save yourself some time and book with Enterprise

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Northridge car rental

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