Great location in the heart of Tahoe. My family and I stayed in a two bedroom condo and it was great. We had everything we needed to cook a few meals in the large kitchen during our stay. Walking out to the pool area and the surrounding shops were very easy and convenient from our rooms.Rooms: 5/5
Loved everything about this hotel. 3 bedroom villa was beautifully decorated. It is a 2 bedroom and studio connected. Had everything we needed and more. All four hot tubs were on as well as the heated pool. Activities were fun for the whole family.
Very nice hotel. Location is PRIME and super close by and walking distance to everything! However, the beds and pillows were very uncomfortable and the AC doesn’t kick on well. Tip we would’ve like have known: you can crack the windows open. I’ve stayed at other hotels near by and beds were much more comfortable than these.Rooms: 2/5
After difficulties finding the property for a late check in we were greeted by a standard hotel room w/kitchenette with refrigerator and microwave some dishes. The beds/pillows were super comfy, view of the spacious pool area. The location can’t be beat. Restaurants, shopping and the gondola are all outside your door. We were also walking distance for the concert at Lake Tahoe Outdoor Arena. The valet did “loose” our car since we checked in after midnight but after about 25 minutes were able to retrieve it!! Bring your walking shoes the property has several buildings to walk through before arriving to your room!
Hotel is nice, staff is friendly. However if you are staying here assuming easy access to Gondola, think twice. For the 2 days I’ve been here, I have not been able to use the Gondola at all due to higher than usual wind. No one can control weather, but according to hotel staff this “happens all the time”, so want to point this out for future guest considering staying here for skiing heavenly.
The location and hotel are both great. Room was clean and right in the middle of everything you want to be around. Plenty of food options and a great pool area. Only complaint was the parking situation. Mandatory valet parking and a texting system to retrieve your car which was very faulty. Resulting in waiting for your car more often then not. The staff was really nice for the most part but seems like they have some kinks to work out in this system. You really have to factor in waiting time when leaving to be somewhere
Can’t beat location: steps away from the gondola and shops are right outside the hotel. Amenities are a bit outdated but overall place is clean and comfortable and service was good. Very popular location so expect heavy traffic. Hot tub and pools are really nice!
The deal to book an inexpensive room includes a 90min session to sell you timeshares. We had a 7 day cancellation on the room booking and despite being required on the form to fax the cancellation - the fax machine i. was picked up by voicemail but not deferred to fax; ii. was not picked up kept ringing and iii. said phone was busy. They are not allowing the cancellation as per their own requirements. This is not the integrity I would expect of a big name. Update: the company has subsequently accepted the cancellation. I have adjusted the review.
October 2022 Experience – Good and Bad We’ve “owned” our Marriott Timber Lodge timeshare for about 15 years. During that time, we’ve brought and met friends and family up at Lake Tahoe. It’s been really great. The way it works or used to is I’d make our annual reservation on the Marriott “Owners” website, noting all our preferences: high floor, view of the gondolas, and, if possible, a deck only a small portion of the rooms have a deck, but it’s really great to sit out there and sip your coffee in the mornings. We arrived yesterday, October 8, a little later than usual, because we stopped to show our granddaughter the Manzanar historical site, which is an important part of American history. When we arrived, we were welcomed, “Welcome back!” This is something we’ve grown used to and something we really enjoy hearing, after a long, ten-hour drive. Then I started the check-in process. None of our requests were fulfilled, not one. I was told that there were no requests in the system; nor was my phone number or Marriott number or anything else. Interesting, since they know where to send our maintenance and property tax bills every year and our $1600 annual check for maintenance to them seems to clear just fine. We were actually first assigned a room overlooking the transit center. We were put there the first time we visited, before we knew the lay of the land. These rooms enjoy the continual sounds of buses arriving and departing, as well as trash trucks, and the like. No thank you. I told my husband this. His response: Hell, no. The front desk supervisor, Mallory Wolfe, was very solicitous and told us she’d work with managers in the back to get us a great room. Well, the new one is better, but let’s see how our requests were handled. High floor? Nope. We are in the Alpine building on what the elevator thinks is the third floor, but is actually one floor above the pool. That would be the second floor. Can’t get too much lower. View of gondola? Nope. We have a view of the street in back of the building and the parking lot of the condos behind the Timber Lodge. Quiet now, but it’s the main exit from this property and others. On the plus side, we did see a bear roaming down this street last night, so that’s something. Deck? Of course not. Only a few of the rooms have this extra benefit; certainly not the ones on a lower floor facing the street. Mallory the supervisor was, as I said, very nice about all this and even brought us a bottle of wine. She brought it to our room and asked how we liked our new room and view. I welcomed her in and showed her the view of the street and parking lot. She seemed surprised. She said it is considered a prime room, but that maybe it’s only during winter months when you can see snow on the mountain. It is fine, and I'm sure we'll enjoy our visit, but it’s not what we requested. What really bothers me is the advice she gave me: In the future, contact Ally Marschak, the “Rooms Controller,” who will ensure that we get the room we want. Okay, what? I’ve been an owner for 15 years and have made requests. 90% of the time we’ve gotten what we requested. Now, as Mallory said, “The room you want is in high demand. They are assigned on a first-come, first-served basis.” Huh? Now I must contact an individual to make sure I get in the queue for a good room? How about giving me this person’s number and email when I made the reservation eight months ago? The rooms we got a two-bedroom are nice, if dated and worn. The same uncomfortable couch and chairs we’ve come to know and, if not love, then at least recognize. We love this place in general and will always bring friends and relatives with us when we come in the future. I do want to warn you, though, that being an “Owner” doesn’t mean anything anymore.
We had an underwhelming stay from Sept 7 - 9. Considering how much was paid approximately $250/night and what you could get nearby, I would look elsewhere. I also don't normally expect a lot at hotels and was initially attracted by the high ratings. Pros: rooms were clean, excellent location. The pool and hot tub are amazing. They actually have complementary laundry instead of having to pay ~$5 to do your laundry. Cons: Lots of stuff. To be fair, most of this stuff was disclosed on booking but you really think they can do better than this. 1. Mandatory valet when other hotels don't require it. You can self-park in Nevada if you want and walk back to save money and if you prefer not having to hand over your keys. Oh and there can be a long wait time to retrieve your car - we waited 25 minutes one time. I was particularly unhappy that when I pulled up for the first time, the valet literally stands in front of my door and I can't even open it since he's literally standing in front. Not everyone is comfortable having someone so close to them even before COVID! It definitely didn't seem professional. And no they didn't assist us at all with our baggage. And, when we asked them to charge our EV for us they do have EV charging for both nights, they did not do so for us for either night so they were batting 0 for 2 there. 2. Despite having titanium status, we got practically none of the benefits except maybe the bonus points. Notably checkout is at 10 AM! That's unheard of and even most AirBnBs let you check out later. And no I wasn't granted any late checkout despite my status. Thankfully we didn't need late checkout but it felt annoying that it's so early and I'm sure other guests could use an extra hour or two. 3. One of our lights in our room was broken. 4. They do give you a discount card as a "gift", but require you to see the concierge. I'm not trying to look a gift horse in the mouth but I suspect what they really want to do is upsell you somehow they do sell timeshares. Why can't they just give you your "discount" card on check-in to save everyone time? I didn't end up using the card - there's lots to do in Lake Tahoe. 5. No cleaning service was provided - given the price point and their 4 star rating, you would reasonably expect this. They claim it's a COVID-19 measure, but I don't see many of their staff wearing masks or taking other precautions so I'm not quite sure if this holds up. They could insist that you not be in the room while they're cleaning... 6. Overall it fell well below our expectations at a Marriott. I felt like we got Bonvoyed for sure. I also noticed that hotel management has not responded to or addressed any negative reviews, which seems to indicate their overall attitude with dissatisfied guests.
