I ordered a cake for my son 1st birthday party. The design that I asked needed something that they did not have at tops. So I asked them to surprise me with a design and the decorator make my jaw drop when I saw this cake it was sooooo beautiful and she gives me the colors that I asked for. It was very nice. Everyone was asking where did I order the cake.
Everytime I go to return my bottles/cans, the bins are full. The room smells & is filthy. I was told to “ring the buzzer” on the wall and someone will come out. I have done that several times. Gave up, called the store, was told someone would be right out. 15 minutes later I call again only to be told they were short staffed & the only person to change the bin was on break. I asked why she couldn’t have just told me that the first time and I would have come back later. No response. Place is going downhill, too expensive to buy anything there unless it’s on sale. No one seems to care anymore. It’s sad.
Lately, the quality of food and service at this location has been lacking. Employees block sections of the aisles as they restock and ignore you when you ask to get an item. And buying any fresh fruit or veggies can be difficult because they tend to already be going bad. Bought a fruit parfait with a sell by date 2 days away. The blueberries all have alternaria rot.
When you order only two subs and when coming home both are wrong. This happened twice.
So I called to see if they can cash a check because my bank account was compromised and they said yes until 7pm. So I make the drive from Webster only for them to let me know at the desk “I just want to let you know sometimes it doesn’t work” and it didn’t they said yeah happens all the time sorry. So you don’t really cash checks then tell people the correct information tell them it’s possible but there’s a chance you’ll be denied and we have no idea why. Tell them that over the phone so they don’t drive all the way there for nothing but a sorry it didn’t work can’t do anything response. If they would just tell me over the phone these details I wouldn’t have made any complaints they simply said “ yes we do cash checks” I won’t ever come back here it’s not a good grocery shop to begin no reason to. I guess it’s the main thing if you live in Ontario though. To me if a business does something like that I’m never going back you wasted my time. So people should know this they cash checks when they and the system feels like it.
Tops never stops serving their customers more products, special sales, quality selections and overall good in-store services. Easy self check out registers for either cash/ check or credit/debit cards. Get a Tops Card and sign up turn the web site and get their weekly ad and special coupons to save more on your food and sundry items. A good bakery with weekly specials. And, with a Tops store card you can accumulate points for anywhere to 10 cents to 70 cents off a gallon of gasoline fill up .
Wegmans would never. Only one kind of lactose free ice cream. Lmaooooo
Best customer Services, and Friendliest Staff! We moved to Ontario 5 years ago. We thought we would miss the shopping scene in Webster. What I discovered is that Top's has truly genuine friendly workers, and they are a pleasure to see. I was greeted with a friendly good morning by the cart guy in the lobby, the produce guy, the cashiers at self checkout, and others. Regardless if I am shopping at 6:30 AM or in the afternoon, everyone seems very pleasant. This makes a difference to me. Lately I have found that in other establishments they truly don't seem to want to help customers. I really like the atmosphere in Top's.
deli is so borong here never any falvors on chicken like in walworth and the salads at this one always eother look old or are all made of just one kind everytime idk this tops has become more disapointing i try to not do anyshopping here...
It's Lent and fish fry time. Unfortunately this is not the place to get one. While it is a good price with coupon, that's about all that is good. Fish was large but off taste. Fries are fries. The "coleslaw" is large amount, but it ranks right up there with plain cabbage. Come on Tops, you make coleslaw in deli and sell different brands of coleslaw, you can do much better than this. Store remodeling doesn't make up for poor quality
