Total Finance LLC

This place is the Worst!!! They do not care about helping people. they are rude and will not help! I co signed for my son for a car a year and half ago, well life happens and he couldn't afford payment and had the car repo. so I now have been working on my credit and saw the repo reporting. I literally called them to see what could be worked out and they were not willing to give me ANY options, just what can you pay?? they are even unwilling to report to the credit bureau once a payment arrangement is set up.. Marcella was beyond rude, and I was right back and said somethings that weren't so nice as to coldness of the call was just that they could care less.. my son got the car for a little over 13k and after 4months they sold it for 5,995.. what a scam!!! Do not get a loan with these people!!!

!!!!If anyone is willing to file a class action? If you have been ripped off by this company we should all come together as consumers and sue for illegal practices!!!!!!! We can find an attorney who is willing to file a lawsuit on our behalf. I cannot comprehend how bad this company does business. They are non relenting and merciless. Unsympathetic to any situation. ,ost companies repo after 3 months of non payment, they literally hold your vehicle hostage as you attempt to gather the remaining money. Its really sad how these people just do not care. Worst people to deal with or compromise. in-human people. I went to BBB and gave them a similar review and i hope they go out of business.

I took out a loan when I got my car in 2016 and I got a little behind on payments this month by mistake as I thought i had paperless billing set up for autopay but one month it glitched hard or something and I didn't notice it didn't go through. It was 4 days late! Never missed a payment before this time, so i got a call I believe the guy’s name was Gillsp? and I just explained the situation and he just asked that I have it paid by the end of the business day which I agreed to and everything was fine. Really polite service and they’re understanding.

I bought a car from car outlet and financed through total finance in April 2016 and the day after thanksgiving the engine went out in the car while I was out of state on the highway. I took the car to an auto shop out of town and let the company know and they did nothing for me. I paid my December payment late and in January just 3 days after my payment was due they somehow found my car out of state and repossessed it. Even though I am not missing any payment their excuse was that they reserve the right to repossess my car even if I am one day late with a payment. Please do not ever go to them! They are crooks!!!

This company absolutely the worst, I was involved in a hit-and-run situation their only solution was to pick up the car and told me that the pick up my stuff as soon as possible don’t ever ever make business with this people, they don’t care about your money is their priority, I’ll admit I was behind one month and we arrange a payment plan the following month telling them that will pay them in full in one week they refused, talking about customer service is the worst they don’t do nothing, mess over your credit worst experience ever!! I will come with a lawyer and the Better Business Bureau this people are a scam!! Their insurance is the same bs!! Also they’ll pick up your car with out a warning!

This might be a little long...I normally don't write reviews; But If it was possible I would give Total Finance negative stars. They have the most rudest, unprofessional team I have ever dealt with. The lack of Customer Service amazes me completely and it seems like I'm not the only one that has experience their terrible service, I mean 1.6 stars overall! come on guys its depressing to even look at it. Everything about this company is a complete joke, from lower staff to the Supervisors..God are they terrible smh. Marcella, Roxana. Only Total Finance can call YOUR phone and think they can talk to you any kind of way and threaten you to get your vehicle if you don't make your payment but then call and say " You are an outstanding customer, you now qualify to upgrade your vehicle" lol silly. I get a different rep every time I receive a phone call, at this point I can't even keep up. The only good part was that they lower my interest from 24-27% to 12% that I do appreciate. Total Finance needs experienced Customer Service Reps _ NOT McDonalds Drive thru Employees.

I have had the worse experience with this insurance company. Every time I call to get an update on the status of my claim they give me the run around. It's been three weeks and every time I call I am told something different by different representatives. When my accident first happened it was on July 6, they were supposed to pick up my car from the tow place on Thursday July 7, never happened. The car wasn't picked up until the following week. Where apparently it has just been sitting there. I didn't know getting estimates would take more than two weeks to come in. I have called several times over the past few weeks and they keep telling me they are waiting on estimates. I called yesterday and they told me they have all the estimates and it needs to go in to review. I received a call from a representative asking me if I would be interested in another car if it is a total loss. A total loss? The damage was just to the bumper and was still drive-able. There is no way that it is a total loss. I called today to get an update and the representative tells me they are STILL waiting on another estimate and they went last night to do an estimate, even though I was told yesterday they have all the estimates. It has been a complete nightmare dealing with this insurance company which I had no choice but to get this insurance since CarOutlet gives you no choice. The representatives are also rude and condescending. I was even hung up on a few times. What great customer service sarcasm. I will be filing a complaint with the BBB and will be leaving negative reviews on every directory I can. Everyone should be aware of the customer service they provide and the very little that they do for you when in need. Do yourself a favor save the headache and money and DO NOT do business with Total Finance/ Todo Seguro AND CarOutlet.

Latinos stealing from latinos.... Do not but here.... Please be advised they will take advantage of your situation, over 30% interest rate on 2007 car... Sell you an overprice warranty that last for 30 days on top they force you to get Gap insurance for over $3000....unable to get to any terms with them... Office staff was unquilified and lacking intellect and training.. staff was Rude it's an understatement. They would not even give your pay off Balance... The sales rep kept calling to send leads and recommend people on a weekly basis. This lasted for the 6months ... So glad I was able to get rid of that car... Took me months to finish one transaction with these people..... NO COMPREN AQUI... SON LADRONES UTILIZAN ESTAFAS... TIENEN SU MECANICAS COMO A 2 HORASS DE CHICAGO Y NUNCA DAN CITA.... Promete una cosa....y hacen otra.. NO COMPRE DE CAR OUTLET NINGUNA DE SUS LOCATIONS.. especialmente la Cicero y diversy... Vendedor muy intenso... La peor experience en comprar un auto... Worst used car experience ever...

DON'T GO HERE. If I can give them no stars I would. They repossessed my vehicle after being 2 1/2 weeks late. I called in told them I was in the hospital and I was off work for 3 weeks in they asked me for my medical records. I didn't disclose that information and I woke up to my car gone.

Stay away from these people. They're total scammers. Theyre so unprofessional. One of their representatives "forgot" to charge me a fee, so they waited until the next car payment to to charge me that fee. How do you forget to do your job? Also, dont buy from car outlet. I've been paying off a 2008 vehicle since 2015. Garbage dealership and garbage financing. Learned my lesson and I'm never making this mistake again.