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Total Woman Gym and Spa

  1. Westlake Village
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  3. Winnetka Spa
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Total Woman Gym and Spa
"We spend most of our lives putting others first. We do it as mothers, friends, wives, and business leaders. At Total Woman Gym + Spa we’ve created a community where it's all about you. We understand that personal well-being begins in the body, and is supported by connection. Our fitness program and spa services are designed to empower your body, inspire your mind, and nurture your soul. Whether you want to work out with a personal trainer, dance your heart out in Zumba class, or enjoy a spa day with the girls, Total Woman Gym + Spa has something for everyone. Our team of certified professionals has helped thousands of members just like you achieve their health and wellness goals. It might not be easy, but we'll make it fun."
Address: 966-4 S Westlake Blvd, Westlake Village 91361
Phone: (815) 496-9978
State: CA
City: Westlake Village
Street Number: 966-4 S Westlake Blvd
Zip Code: 91361
categories: beauty, cosmetic & personal care, gym/physical fitness center


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Reviews
This place is the worst. The manager Ashley is rude. The front desk people do not know anything I cancelled my membership but was being charged afterwards called multiple times spoke with Karen who told me Ashley the manager will call back She never did, finally i called again and got a chance to talk to her. I have never spoken to anyone so rude and and inconsiderate in my life. I was told by her it was not her job to disclose membership details. If it’s not her job then whose job is it, because apparently it’s not the job of the front desk or people who sign you up for membership. I would not recommend this gym to anyone. Don’t want to deal with rudeness.
DO NOT JOIN THIS GYM! Total Woman is the WORST gym and will SCAM you. If you like broken machines, overfull classes, dirty equipment, false contracts, and fraudulent charges on your credit card this is the gym for you! If you cancel your one year contact at the one year point, which I was advised I could by Gita when I signed up, they will forcibly roll you into a month to month contact without your consent even AFTER CANCELING and fraudulently charge your credit card for a yearly account maintenance fee of $69.99, $10 cancellation fee, and 45 days worth of membership charges a full month plus a prorated amount. I've been on the phone with Ashley, the manager, for days now trying to resolve these issues and she insists that the contract states she has the right to charge me when I've reviewed it several times and she is incorrect. I'm now having to dispute the charges with my bank and it is a nightmare. It is ILLEGAL to charge someone for a gym membership in California when they have not stepped foot in the gym for the period they are being charged. I chose to cancel my membership this year, at the end of my contact, due to broken machines, unhygienic conditions, poor equipment, and the turnover of all the best group fit teachers. I raised my concerns to management throughout the year to make them aware of the unsatisfactory conditions, but it was to no avail. Thus, after being fed up with the subpar gym, I asked about cancelation procedure and followed all the steps to cancel correctly, at the one year mark, and terminate my contract. I am appalled at the unethical business practices Total Woman has in place. There is not a corporate number to call either so when you have issues with your account you are forced to keep calling the local gym number and talk to the same manager who has no ability to resolve anything over and over again. You've been warned. Conduct your business elsewhere - there are plenty of great gyms in this area.
This gym SUCKS. The conditions are deplorable: the machines are always broken, it is dirty, the staff is rude. I don’t even think one star applies to this gym. The manager Ashley is rude and impersonal, and the whole place just gives that unprofessional vibe. I invite all of you to save your money and go to a better gym - one that is worthy of five stars.
I was a member for a year and I recently left because the membership rate went up without notice. No email or letter. I really liked the fact that people knew each other and you felt comfortable, but no way am I paying 60 bucks for what I get in return. Pros Staff was friendly. Members were nice Sauna and steam room Cons They close way too early. Especially on the weekends Equipment is old, not enough weight machines. Depending on which janitor is working, the locker room could be very clean or dirty. One janitor lady is extremely lazy. I caught her several times just sitting around, talking on her phone. By 9, she was ready to leave but the showers were gross. Speaking of showers, the shower heads are covered in calcium deposits so the water comes out weak and it takes forever to get the soap out. Some of the new members are loud and obnoxious. You can never relax in the locker room area because the members will be talking loudly and disturb other people. I over looked alot because I thought I was getting a good rate. But as soon as they raised the price, I new they were asking way to much for what is offered. First, sorry to say, fire that janitor lady and get someone that will actually clean the place Second, be open until 11 pm on weekdays Monday-Friday and 9pm on Saturday and Sunday Third, get new equipment Fourth, let new members know the gym etiquettes Fifth, get nicer shower heads so we can take quicker showers
Doesn't even deserve one star. What a money sucking place. They don't care about customer satisfaction or refunds!! I got charged for a year membership they didn't even give me a courtesy call. There's no grace period for cancelations! Management sucks. Most of the machines don't work, and they don't have a lot of equipment. Secret fees here and there, run guys there are WAYYY better gyms out there.
I love it when this gym, after they steal your money because you have to pay to cancel even if your contract is up, CALL you months later asking you to come BACK for their promotion. Let me say it loud and clear, for the people in the back to hear: THEY ARE DESPERATE! Stop stealing people's money. My goodness.
This gym is ridiculous. I cancelled my yearly membership and they charged me without notice, denied me my money, and were just wholly unreasonable. What a waste!
Seriously updated this review. Due to the experience with fitness 19 in Thousand Oaks. Compared to them. You guys were saints in the billing department.
Machines always broken. Crazy fees and has rude staff....there’s better gyms then this one. This gym is money hungry and dosent care about customers.
It's sufficient enough for a workout. It has gotten so crowded because of the deals and specials that you have to wait your turn now for equipment. Need to put a cap on the membership.
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