Toys"R"Us

3.5 is what I'd give this store. This happens to be the only Toys R Us in the city where I live used to have 2 yrs ago. The store has a decent selection of toys but has drastically decreased their selection of birthday cards and clothes. I paid $2.39 for a plain pink gift bag that would have been $1 for 2 at the dollar store. Staff has always been friendly, helpful, and knowledgeable. The store is always clean.

This is my daughter's favorite store and we don't come very often but when we do there are always store associates on the floor to help if you have any questions! All employees that I have had encounters with are friendly . I like that most of the time there are Buy 1, get 1 half off, especially on Barbie items. The only complaint I had with my last visit...it was very warm in the store and like 80° outside that day so just keep customers & employees comfortable. :

I love the variety of items that they have in the store. It's always organized and cleaned and staff is very friendly. I went here looking for the Legend of Zelda breath of the Wild game and they actually had it in stock. All other stores that I went to were sold out.

one of the few stores left in the state. though older it is very well stocked with toys and baby things. there is knowledgeable staff here and located right off interstate 40 making it easy to get to if you are traveling. staff is always polite and good to deal with.

I forgot to use a coupon for a $10 gift card on a $75 purchase. I had to return my items and repurchase them in order to get the coupon. I felt there should have been a better way and that the manager should have been able to simply override this without having to return all my items. Anyway, it was done and Debbie was very apologetic and took care of the transaction, etc.

The staff especially the management the manager name Stephanie was extremely helpful. She went above and beyond the Call of Duty to make sure that my needs were met. Her understanding knowledge and willingness to help made my shopping experience very pleasant and memorable.

Older TRU. Been around since I was young. But always seem to be updating. Some of the carts are old and not in the best shape. The store itself is easy to navigate and finding what you want is pretty easy. Good wide selection of toys and keep an eye out for odd clearance items.

Experienced horrible customer service at this location. Before purchasing I was directed to the store after searching online for an electronic item when seeing that the item was available for a lower price. Once I arrived I was told that the price may have been for a used device so I agreed to get a new device instead. After purchasing I arrived home and I opened the box of the device to find everything but the power supply of the device which was a complete "turn off" since I was under the assumption that I was paying a higher price for a new device so I decided to return the device. The next morning about 14 hours after the purchase I returned the device and was told that I was unable to return the device because it had been opened but I was able to exchange it. In most cases I would be okay with this policy and may have been talked into exchanging but when asking for more clarity of the policy the customer service rep radio'd who said that they could only do exchanges. I had more questions so the customer service rep waited for a manager to come to the front. I explained that the box did not have all of the items in it and before I was able to explain the situation the manager became extremely dismissive and did not stop to listen to the reason why the return was being asked for. Instead she proceeded to say that it's was just their policy and that she'll just do it the refund this one time and it will be the last time as she proceeded to walk off. No customer service at all honestly. Instead I was treated as if I was attempting to work the system. From there I explained the situation to the customer service reps who didn't have much to say at all. Understandable since they work there. After that experience I'm willing to drive as far as possible to not have to go to this particular location. No one should be treated as if they are doing something wrong when they are being sold something that they didn't agree to buy. And no manager should treat customers worse than what they are likely requiring their employees to treat customers. Customer service is not for everyone, believe me, and there's nothing worse than having the top representation operate without trying to provide any sense of customer service. Sorry for the long story but it takes a lot to upset me. This situation completely turned me off from buying their in general. At the end of the day I'm only one person but I'm sure that I'm not the only one who's been treated this way unfortunately.

We went in to this location looking to save some money since they are closing. We found a toy Chevy Silverado that was on sale for 299.00 usually 399.00 I hate to see this store go. We always enjoyed shopping here.

Horrible customer service!!! Employee failed to print my receipt and when I asked for one before I walked away, she said her computer wouldn't let her and I needed to go to customer service to see if they can pull it up. Another coworker corrected her and told her there was no way they could pull it up. So the original cashier told the manager it was my fault for not directing the pen pad to do so even though I paid cash and never once was I told to even look at the pen pad, much less direct it to print me a receipt. Manager then said "if you want a receipt then you'll need to stand in line behind everyone else in customer service." Seriously?!?! What happened to "I'm sorry" or "let me see how I can get you a receipt"? I've worked in customer service and I would never make a customer feel like they are the problem for something that clearly should've been common practice. I wasn't asking for the girl to give me her left kidney, just my freaking receipt. Ugh! ''Tis the season for rude seasonal employees