Trolley Trax Storage

We have been renting spaces for more than 2 years and they had all our equipment and our employees vehicles towed from parking spots that we have paid for. They said it was because we left trash in one of our spots but it wasn’t even our garbage but things left in our spots by other people. They didn’t notify us or anything until after they called the towing company. 4 vehicles and 2 trailers that were parked in our designated spots. We lost a whole day of work, lots of stress, and we had to take our employees home and bring them back because they didn’t have their cars. The managers, Erika and Jon said that they weren’t going to work with us and that they weren’t going to respond because Erika called us on her personal phone but it’s her personal phone so she won’t answer there. They shut the door on our faces and won’t answer any calls or emails to the office phone or work email. Don’t work with them. Big headache.

The 3-year-old that helped me find a man to cut the lock off the storage unit was very pleasant I suppose

We rented a unit on November 4, 2017. We were first given a unit that was already filled with no lock on it. We were told that they had not paid and the stuff in the unit would be going to a yard sale.Then Trolley Trax Storage changed ours to another unit. They did not change the number in their records even though we had paid for 6 months. When we went to the storage unit, our lock was gone. We removed everything from the storage unit only to find out that the guy that runs the place cut the lock off, left it open for anyone because they had their records wrong. My receipt shows the correct unit number. When asked who the owner of Trolley Trax Storage was, the manager was rather rude and would not give it to us. If I could give them a lower rating I would.

Horrible storage unit. The price is decent, but the managers are never home, the concrete is very cracked, the place is dusty and dirty, and my storage unit reeked of motor oil. I gave them my written notice 10 days prior to vacating, like they requested, but they kept charging me for months. When I called, they said the refund would come via check and would take up to 30 days. Their process is very outdated, requiring way too many paper forms. It's 2013 people, modernize a little.

The price is right, but you can never get in contact with anyone. no one is ever in the office, even during office hours, and talking to someone on the phone is next to impossible. we are signed up for automatic withdrawal and when we went to access our stuff, we were locked out due to non-payment but no attempts have even been made on our account for 2 months! and of course, we cannot get a hold of anyone to fix it.

Trolley Trax is clean and safe. The managers are friendly and very helpful with any questions or problems you have. I would recommend them.

Place was clean. The people who work there very helpful. Will tell my friends to use this place if needed

Well as of NOW the NEW MANAGEMENT is AWESOME!!! They fixed all the issues that were going on previously. Very excited for the new changes! Thanks guys!

Great location, the managers are great to work with. Best prices in the area on outdoor storage. Thanks!

Great price! The on-site managers are helpful and friendly.