Trona Valley Federal Credit Union

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About

Serving Sweetwater, Lincoln, Uinta, Sublette, Carbon, and Teton Counties in Wyoming and Rich, Morgan, Daggett, and Summit Counties in Utah.

Description

Mission Statement: Trona Valley is a caring partner dedicated to your financial success. Branch locations in Green River, Rock Springs, and Evanston.

NCUA-Your savings federally insured to at least $250,000 and backed by the full faith and credit union of the United States Government

Products

"We’re a member-owned, not-for-profit financial cooperative committed to the credit union philosophy of “People Helping People.”We work to evolve product and service offerings to meet the financial needs of our members, provide individualized attention and put forth every effort to enable our members to become financially self-sufficient and successful.All deposits are insured by the National Credit Union Administration NCUA to at least $250,000."

Address: 840 Hitching Post Dr, Green River (Wyoming) 82935

Phone: (307) 875-9800

Website

State: WY

City: Green River

Street Number: 840 Hitching Post Dr

Zip Code: 82935

categories: commercial bank, loan service, credit union

Opening Hours

Monday: 09:00 - 17:30
Tuesday: 09:00 - 17:30
Wednesday: 09:00 - 17:30
Thursday: 09:00 - 17:30
Friday: 09:00 - 17:30
Saturday: 10:00 - 14:00

Reviews

If you're going to finance anything through Trona Valley make sure you're going through Rock Springs or Evanston Branches. I financed through the Green River branch and have had nothing but problems for the last year and three months. If you are not physically there walking them through the steps to fix the issue, it will never be fixed. It took them 4 months to try and fix a direct deposit issue and even then I had to go to the Rock Springs branch for it to be resolved. I have nothing good to say about Green River Trona Valley, don't waste your time here and go to the other branches.

I have always had such a positive experience with Trona Valley Federal Credit Union that I moved my banking to the this financial institution.  Great folks with wonderful service.  Very nice people and very professionally run.

Even though this is regarding the RS branch, it is about Trona as a whole and the types of people they will employ.  My husband and I have been banking with Trona for 8 years, and never had a single problem until now. They always were quick to send new cards, sent out information regarding web or application updates, and customer service was always number 1 until as of late. My husband and I had a very unpleasant experience at the RS branch. We drove up to the tubes and a teller came up on the camera, she didn't say a single thing, gave my husband a dirty look, stared down at the slip I filled out, and then turned off the camera. We waited for probably 5 minutes until a new teller came to the window. All we were doing was pulling out cash from our account and I guess that was too difficult for the previous teller to do? There was no one else in line and no other cars in the front parking area. I also must mention that this isn't the first instance of this teller exhibiting unprofessional and not to mention illegal behavior. She openly communicates about Trona Valley customers and their finances, specifically how much they make AND their purchases. Unfortunately, after 8 years, my husband and I are in the process of switching banking institute because we obviously cannot trust someone like that having access to all of our personal and private information. Trona was a great place to bank, we never had any worries, but apparently some of the people they hire are great at putting on a show, and will end up destroying that reputation with their unprofessional and untrustworthy actions.

I wanted to change my lease into a loan. I was getting frustrated dealing with the dealership so I called Trona. I didn't even have an account with them, but they had my paperwork done and everything signed ONLINE in a matter of hours. Fast and painless. I now have an account with them and will be moving all my funds to them. Thank you Trona!!

All staff was extremely nice and knowledgeable of their jobs. Patient, pleasant, kind, friendly and very polite. I recommend Trona Credit Union to anyone looking for a great place to keep your money safe!! Thank you Trina Credit Union!!!!

This so called bank is so unprofessional and its like their own adult  toddler gathering! Always visiting with family members or kids they put customers last. I have noticed family gets rein over the bank and have been in there on a friday and i was lead down a popcorn trail with Mudd that lead to an office that was disgusting! I have NEVER been to a bank or credit union like this! Its unprofessional and ridiculous to have customers walking through garbage to make payments or whatever! Grow up!!!  It's not social time its a job!

I received excellent service today. They took care of all of my needs. The staff is friendly and helpful.

Love Trona Valley. Been a member since they were on the north side of town. Great people, and great banking options. Love their Kasasa Saver. Staff at any of their locations are great, and their mobile app works and easy to use.

Talynn is AMAZING!! She literally does what’s best for our community who is enrolled at trona in GR! She needs a raise!

New app won't let me sign in at all and it's been close to a month now

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