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Reviews, get directions and information for Tropical Smoothie Cafe

Tropical Smoothie Cafe
"Tropical Smoothie Cafe® was born on a beach™ and on that beach we learned a better way to live. We make eating better easy breezy with fresh, made-to-order smoothies, wraps, flatbreads and quesadillas that instantly boost your mood.Experience the good vibes of the tropics whether you’re ordering ahead in our app online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.*At participating locations.Come visit us at 103 Turner Lane to join in on the fun or call us at 610 441-7312 to place an order now!"
Address: 849 Paoli Pike, West Chester 19380
Phone: (610) 441-7312
State: PA
City: West Chester
Street Number: 849 Paoli Pike
Zip Code: 19380
categories: caterer, sandwich shop, smoothie & juice bar


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Reviews
It was my first time here and I didn’t like the drink I ordered. I calmly went back in and asked if I could exchange it for the drink my cousin had ordered because I liked her drink. I had barely touched my drink and even said I would throw it out. The manager looked me straight in the eyes and said no. I am very surprised that this happened especially since I barely touched it. I definitely won’t be coming back here.
I love smoothies here, and food was awesome. My week is incomplete without visiting. Definitely people should try food and Smoothie Combo here and Seasonal promotional items which are unbelievable.
Love the food here. Always clean and never a long wait. Friendly staff.
I have been ordering there for 2 years and I have no idea what on earth is going on. I have never had this many problems with them as I have the last month. I just had surgery and so I have been ordering through the APP and having someone pick me up. I order the paradise point with no sugar in it. The smoothie comes out pink. The one they sent was deep purple. Then the last order. Then my mom took it back and a nice woman gave me a card for a free smoothie to make up for it. Now today, they messed up the smoothie again. This has been an ongoing issue. According to the APP, I have ordered 6 times and 5/6 times my order was completely messed up. I used to really like this place a lot and it is unfortunate that this is really ruining it for me. I also left a v/m, hoping I get a call back soon......
The smoothies are delicious. The food is OK. It's declined since it opened. The restaurant looks worn and dirty. The staff are slow and have no common sense. Everything takes forever. I'm really underwhelmed by my experience. The prices shot up, too. Way too expensive for the quality presented.
Smoothies are good, sandwiches & wraps are okay some are good & some are not. Customer service is inconsistent. Some employees are cordial some are not. I had an online order pickup that was supposed to be ready text confirmed before i arrived. When i arrived, the employee said it was not ready & i had to wait. I asked her to cancel the order bc i had to go to work and could not be late. She refused to cancel the order and just kept telling me to wait. So i waited and then in the end we found out my order was indeed already made and sitting on the back counter the whole time. So i waited for no reason and was late to work. I spoke with the manager and they gave me a coupon for a free meal but he kinda tossed it at me carelessly. Apparently its difficult for them to cancel an order with their system.
Came in today for my first time, and I was going to pay with Apple Pay, but unfortunately that wasn’t a payment option at the location I visited. Long story short, the staff was extremely pleasant, especially the young man Hezetiyahmy bad for butchering your name. They hooked me up with a free smoothie, which was great btwI got a Bahama Mama, since I had forgot my card. Would definitely recommend trying them out if you haven’t already.
Smoothies are actually pretty good but the service is always awful. Been there a couple times and it's always the same, no greeting, just attitude and eye rolls. Even left a tip for some odd reason and wasn't even acknowledged. Some advice, just hire a new staff and you'd get better reviews
Love the food and smoothies but I tried ordering today on Doordash and Ubereats to have them both say the restaurant is closed for delivery and pickup. Looked up the restaurant on google said it was open till 8, called the restaurant to verify they were open they were to then have the lady on the phone say "Okay. Okay. Thanks. Bye." when I told her that doordash and ubereats says they are closed. Mainly just hated the rudeness of the employee.
Smoothies are good but they’re often closed when their hours say they’re open. I drive about 15 mins out of my way for these smoothies but it’s not worth it anymore if they’re going to close so early and without warning.
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