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Reviews, get directions and information for True Value

True Value
"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 120 Earland Dr, New Holland (Pennsylvanie) 17557
Phone: (717) 354-8679
State: PA
City: New Holland
Street Number: 120 Earland Dr
Zip Code: 17557-1503
categories: hardware store


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Reviews
A friend recommended JB Zimmerman to me last year, 2022 when I needed an over-the range microwave and dishwasher. I worked with Rachel Miller in Sales. Rachel was very helpful and extremely knowledgeable in appliances. It is very rare these days to have employees who know and understand their products. Very refreshing! And their pricing was good and competitive. Both were delivered and installed in a professional manner. Fast forward to August/September 2023. I needed a dryer and refrigerator, and called on Rachel Miller at JB Zimmerman again. She was great to deal with again, and was very helpful in choosing the dryer and refrigerator. Dave Benedick finalized the order, and he too was very helpful and knowledgeable. Nate and Tony delivered and installed the refrigerator and dryer. Both appliances were difficult installs. Both the old and new refrigerator doors had to be removed and re-installed and the front door had to be removed and reinstalled. The dryer install required a basement door and storm door to be disassembled and removed, than reinstalled. Both Nate and Tony were professional and careful in their work. JB Zimmerman is a first rate, first class company with wonderful employees. I HIGHLY recommend them for your new appliances!
Always super helpful. Stopped in today thinking I’d have to fork out $50 and get a whole new water filter assembly since the old one was stuck fast and instead of selling me a brand new assembly that wasn’t the brand I wanted they helped me get the old one free. Just a great example of how helpful these guys are with outstanding customer service. I pass another hardware store to get to these guys since I know they are knowledgable and care about their customers more then just making money. I will support these guys with my business whenever I can! Good job JB!
Nice little Hardware Store for New Holland. Didn't realize until today that they changed their hours and now our open on Sundays. Great customer service
I special ordered a Maytag dishwasher and had problems a few months after install. The first problem was repaired under warranty. Three years after purchase, started having problems again and got specific codes, which JB Zimmerman claimed they could repair and did the work, my bill was $487!! I continued questioning this issue and finally went to Maytag myself and received excellent service, and also learned my model had a recall which was never notified from Zimmerman, and thus my problems....Maytag was very generous in covering the bill, thankfully. I still feel that this was a very dishonest deal, and then was never addressed after several attempts to talk to someone in customer service at JB Zimmerman. Sorry, you lost a customer and will not give any good recommendations to others.
If i could give it zero i would. These people are thiefs the stole my money. They did a mistake on a package i wanted to send to my sister and nephew they put the wrong address on the label and they send the package back and now they want me to pay 60 more dollars for their mistake just to send it back with the right address, they dont even want to give me a refund, and the owner told me it was my word Against theirs, she is rude,unprofessionaland and a thief. Please dont send packages with them they are gonna steal your money.
For not being a very large place they seam to always have what I need and since I'm in that area alot that's where I end up.the employees are super friendly and knowledgeable about what they stock. Just a great home town hardware store also they have alot of tools and some equipment to rent just an all around handy place.
Super Friendly And Helpfull... Nice Tool Selection And They Honor Lifetime Guarantee... Just Bring In Old Tool...Craftsman
Ordered a grill online an picked it up intending I was getting a new grill since I was paying full price. They brought out a floor model that was covered in scratches, dents, dust and rust. Loaded the grill on the back of my truck but later decided I don’t wanna pay full price for the floor model that was abused so I returned it and the nice ladies at the front were very helpful but when it came to unloading the grill the one guy came out all grumpy saying he just put the grill together 3 days ago. Weird how they have no inventory of his grill but just put together the floor model and it’s covered in months of dust and rust spots on the inside. If you’re grouchy you have to unload it maybe you shouldn’t sell garbage floor models.
Great selection of seeds and gardening supplies!
They have a little bit of everything, and a lot of it is not hardware. Really worth a visit!
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