Tulane University Hospital & Clinic

My experience with Tulane Health System was GREAT and DISHEARTENING. My Mother Reganer A. Edwards was transferred to Tulane from Ochsner for an ISCHEMIC STROKE. Thanks to the awesome STROKE TEAM and awesome ICU TEAM. Now where I had issues with THS. First the cafeteria. I was served and sold “SPECIAL EGGS”. Yes they were very SPECIAL. Thirty minutes after digesting “SPECIAL EGGS” I became VIOLENTLY ill. I thought I was in need of emergency assistance it was so bad. So for about 90 minutes I was unable to be there for my Mother. Second your environmental services are totally HORRIBLE!!! The housekeeper came in changed the trash can liner and said have a nice day. As you will see this was the room my Mother was in. NASTY!! And what was that coming to the ceiling?? The AC unit’s temperature could not be controlled and it made this unbearable noise. As you see a blanket had to placed over it so my Mother wouldn’t feel like she was freezing. And the nursing staff on the 5th floor weren’t very nice. And to add insult to injury, I am having trouble getting assistance with the medicine my Mother needs. I called for assistance and I am getting the run around. Still waiting for a return phone call and my Mother really needs this medicine like yesterday. I am a health care provider and for me this is unreal. I am hoping and praying that I nor anyone I know has to ever stay in your facility or needs assistance after a stay in your facility. Jennifer Edwards-King Reganer A Edwardspatient

I went at 12am and before I finished my paperwork vitals were taken and I went straight to the back. They check for COVID which I had, gave me ibuprofen release paperwork and I was on my way in about 30mins. Not being from here I felt so sure with the care I received thank you guys for taking good care of me!

Last night was the WORST experience I ever had ah Tulane. I been going to Tulane for years and never left unsatisfied like I did yesterday. The nurse who triage me was VERY sarcastic. As I was telling her things. She proceeded to tell me “ What you expect the doctor to do?” And as being in the medical field & taking care of patients it’s some things you say & some things you keep to yourself ! She was VERY unprofessional ! I finally was able to see the doctor after 1 hour and 1/2 and he didn’t listen to anything I saying. I left the ER after being there for 3 hours without any help .

Absolutely the WORST experience of my life!!! I had to fly in from Washington state to have my back surgery. The surgeon was awsome. The surgical staff was awsome. The nurses that I had showed me exactly what reverse racism is all about. Im a 55 year old man that was left in a position for two days with no pillow, one sheet, and no meds after major back surgery. To top it off the absolute deniel of a nurse call button or access to a phone. The middle of the second day I flopped onto the floor, after a back fusion, and crawl to the closet where my phone was and was able to call my wife in Washington for help. She called my surgeon directly who immediately sent staff to correct the situation. I literally thought I was going to die in their care! This post makes you put a star, they deserve nothing!

The reviews for the ER room doesn't do this place justice. Although the service at the hospital was much faster than the ER. I've found the nurses to be friendly, the physicians had good bedside manner, and the specialist urologists to be excellent communicators and skillful surgeons. Thank you.

Superb!! My mom was flown from Hattiesburg,Ms to Toulane for emergency surgery, the surgical team was very rapid and almost completed the surgery upon our arrival she then went to Surgical ICU and let me tell you these guys are amazing and the surgeons make your to take the time to explain everything and her nurse I wish I had the means to make him her private nurse he was exceptional,patient, understanding and I truly believe he was praying as hard as us and kept contact and made sure my sister understood so she could update our family. Thank you Toulane and a special thank you to SICU nurse Marcus for all that ya'll did for my mother.

The medical records department is very unprofessional and not helpful. Called from our medical office to check on a records request and spoke to a very rude woman that ended up hanging up on me. She should think of switching her profession to something more fitting. Maybe a McDonalds...

I was an out of town ER patient with a very scary breathing situation. It was handled promptly, calmly and professionally by a very caring staff. I was very impressed with the competent evaluation process and treatment. I stayed over night for observation. The nurses and my three assigned doctors were fantastic! The hospital also called me two days in a row after to make sure I was OK. they wanted to be sure I was taking my medicines and that I had contacted my primary care provider for further evaluation. Tulane Medical really provided me with exceptional care!

I saw Dr. Neal Jackson. He and his staff were excellent. Dr. Jackson was not rushed and took time to listen and to explain my diagnosis and answer any questions. His staff went out of their way to make sure I didn't have to wait long and to make me feel comfortable. The audiologist I saw was very patient and friendly while testing and explained every step.

Took care of my spouse while at a conference in NOLA Great staff from registration thru nursing and Dr. Berner. Felt very well cared for. MUCH APPRECIATED!