U-Haul

I just purchased a compact tractor and needed to move it to my cabin. I rented a car transport trailer from them, very friendly staff, very efficient, I was in/out in under 15min with the trailer

The truck I rented broke down within 2 hrs of renting. I literally started it twice before the starter died. This occurred AFTER I loaded my entire apartment into it, of course. Roadside assistance took 1.5 hours to tell me what I already knew, that the starter was dead. Then the tow truck took another 2 to 2 1/2 hrs to tow it to my location. I understand that this happens, and while I was stressed and upset at the time, I was ready to forgive/forget UNTIL I was contacted by U-haul customer service. I, of course, requested a refund, as I rented a moving truck, not a metal box that needed to be towed around town over the course of 4 hours. Customer service proceeded to call me and tell me that my refund was denied due to the fact that their contract specifies that they are not legally obligated to refund me as a result of mechanical failure. I was not interested in what they were LEGALLY obligated to do, as I was not planning to contact a lawyer, but more fact that my experience was horrible. Moving is stressful enough, but I had family that traveled to help me move and we were all left in limbo, not knowing how long it would take, if it would happen that day at all, or just take most of the evening to resolve. She proceeded to argue with me, quoting my contract over and over, telling me I should have read it more carefully, and if I didn't like it then I shouldn't have signed it and that I can take my business elsewhere. All that call did was make me feel invalidated and angrier than I was before. Please, take U-haul's own advice, and take your business elsewhere.

If I could give more stars I would... The customers service from both guys was wonderful....My experience was great.... Dave was really a great help, he was very experience at his job... He was very thorough and made a sure we understood All of U-Hauls policies.... I recommend going here for all your moving needs.... Including any packing necessities..... ... Thanks guys!!!

Don't waste your money on this horrible company. Your truck/van will break down and they will still charge you for the rental. If you request a refund, they will call you to decline it. HORRIBLE PRODUCT HORRIBLE CUSTOMER SERVICE DON'T WASTE YOUR MONEY ON THIS GARBAGE

I used a U-Haul truck when I was moving and it got the job done. The truck was in good condition and good on gas. I was very pleased.

I rented a appliance Dolly and the dude was very nice.

A little tricky to find but never had any issues with this place and i've used them twice.

The pick up locations are very iinconvenient.