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U.S. Bank

  1. Carthage
  2. Carthage Bank

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U.S. Bank
"At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us and enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals – large or small – our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender."
Address: 2208 Grand Ave, Carthage (Missouri) 64836
Phone: (417) 358-8191
State: MO
City: Carthage
Street Number: 2208 Grand Ave
Zip Code: 64836
categories: bank


Opening Hours

Monday: 09:00 - 17:30
Tuesday: 09:00 - 17:30
Wednesday: 09:00 - 17:30
Thursday: 09:00 - 17:30
Friday: 09:00 - 17:30
Saturday: 09:00 - 12:00

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Reviews
We've been with US Bank for a long time, but we are very dissatisfied. The banking hours are impossible to work with, their online transaction cutoff is 6pm. When I call I'm on hold for long periods of time only to be told I have to call a different branch because they don't transfer between checking account and credit card banking. The local bank can't do anything on the credit card side besides taking payment for credit cards. Other banks are much more convenient and user oriented.
I carefully choose this bank after reviewing a number of considerations pre-pandemic, and think I would still love it now if things were the same. But several locations have closed, the lobbies are closed, the bank hours are curtailed to a point of inconvenience, half the car lanes are not open because of short staffing, and the ATM is often down. I like the existing staff and really want to like this bank, but I struggle to find a reason to stay with them.
Just used ATM had three teller lanes open with four or more vehicles waiting. I think that's reasonable due to time of day and it being local Payday. BTW, ATM only had two other vehicles in front of me. Based on drive thru traffic would think this is a very good Bank branch.
I have used US Bank for the last several years and this last year has just been one bad experience after another. Today I sat in the drive thru for 16 minutes waiting to put money in my account. During that time two other cars came in and left before I did. I did not even get a sorry for the wait or anything. I had already talked to the regional manager two months ago for a similar situation and nothing seems to have changed. I took my business account elsewhere already and now I'm going to move my personal account as well.
Hours are impossible to work with. Needs to have lobby open longer for people that have a job.
There is no reason why a bank doing window service only should be closing early for covid-19. Especially when the ATM is not working properly! My husband and i both work and twice now we have had to deposit money in the ATM and it took 4 or more attempts for the ATM to accept the money.
Someone stole my card last year, so I had to cancel it and order a new one.Took an ENTIRE YEAR to get a new official card. I was given temporary card after temporary card. FOUR TIMES I had to go in because my temp card had been CLOSED without me being notified or even asked if I got my new card. Three out of those four times I had the card sent to the bank itself... and some hateful woman cut my card when it got to the bank. THE SAME WOMAN had been cutting my card each time WITHOUT NOTIFYING ME it came. No one could figure out why. So I finally go in and demand my official card which, conveniently, arrived the day before. THEN THE EMPLOYEE WHO CUT MY CARD REPEATEDLY TRIED TO KEEP IT FROM ME by claiming my ID wasn't valid. AFTER FINALLY AGREEING TO GIVE IT TO ME said EMPLOYEE made a snide remark about "adults needing to take care of their business" while giving me this dirty look. I am appalled and disgusted. The only reason I haven't changed banks is because my publisher sends my checks via direct deposit and it would be too much of a hassle to call Seattle, WA and get it changed.
The customer service here was above amazing. I went through today and they went above and beyond to try to help me with information on getting a new Id from the dmv. The dmv in Carthage was rude and short and wouldn't tell me anything I needed but the lovely people at us bank knew all the information I needed. Thank you guys! Totally amazing staff!
The lobby needs to open back up... Also the shortend hours of operation is an increasing problem that needs to be corrected. The bank needs to be open later than 4pm!
Review strickly based off the staff at this location. Alex and johna sorry if spelled incorrectly are very caring and informative
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