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U.S. Bank

  1. Goodyear
  2. Goodyear Food

Reviews, get directions and information for U.S. Bank

U.S. Bank
"At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us and enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals – large or small – our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender."
Address: 16380 W Yuma Rd, Goodyear 85338
Phone: (623) 882-8725
State: AZ
City: Goodyear
Street Number: 16380 W Yuma Rd
Zip Code: 85338
categories: bank


Opening Hours

Monday: 10:00 - 19:00
Tuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 19:00
Friday: 10:00 - 19:00
Saturday: 10:00 - 17:00
Sunday: 10:00 - 15:00


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Reviews
Thank you Jose! I had to cash a check and went to 2 other locations and was told that the banks had no money. That was hard to believe and went to this bank as my last attempt. I met Jose, he was very nice and cashed the check with no problems. I ended up opening a bank account at this location just because the way the staff treats me speciality Jose, the manager.
Worse customer service by Mr Monteroso. Always difficult to deal. Went back to US Bank to make a deposit. Surprise Jose was working again. Gave us a huge attitude and lied saying he had an appointment it was 5:45 PM. Will start the process to change banks. Google can you add 0 stars?
I switched 4 of my accounts to from Bank of America to USBank just for the customer service skills of the branch manager Jose Monterroso. I went to the branch and he took the time to explained in details the in and outs of the bank procedures. I'm buying a property out of the country and had to wire a payment every month every time I visit the branch, Jose is very polite and go an extra mile to assist me with my needs. I will never go anywhere else for my banking needs. US Bank and Jose Monterroso had exceeded my expectations. Thank you, Mr. Monterroso!
Been with them for a long time. Trying to do a wire transfer and keep getting wrong information. Then they dont tell you about the 1pm cut off. Holding funds from Navy Federal for 11 days. Staff is rude. I will be closing all 3 accounts. They have gone down hill in the last 6 months. Window service completely bad. Update: Went back today BEFORE 1pm. Now the rude little manager Jose says you have to make an appt. Day 4 going there and another excuse. His attitude and customer service is beyond terrible. Had to drive to another location which did the wire xfer in less than 15 min. Another up date. They call and say they are looking into the issues. They promise to call back and now nothing. The customer service keeps going down hill. Run from this banking institution as fast as possible. Thier word and ethics stink.
I went to this location on 3/4 2021 at approximately 4 pm to do a wire transfer, but the branch manager Jose was so rude and did not help me at all. So I closed my account I can't believe that a manager doesn't have any people skills. He should be demoted or minimum send to some training so he can learn some people skills.
Went there for a notary, and come to find out Jose the manager tells me I need an appointment but when I called they told me that they would be available till 6:00pm, Jose was Rude and look annoyed as i was telling him the truth. The teller that answer the phone did not mention anything about appointment, this folks were very unprofessional and seem clueless of what was going on. I'm closing my account and moving to Chase.
Miss Karen probably the best experience I had going to bank she was just friendly nice it was great customer service so I had to leave a review
I went for an international wire transfer and it took three visits. The first time I arrived after 2 pm. cut off. The second time the girl didn't know how to send correctly. The third time before make appointment I got very rude attitude from the branch manager name Jose.
Jennifer did an amazing job today helping me. The other day I tried to deposit money into my bank account, and it jammed the machine for the rest of the week. I tried to file a dispute and the woman I previously spoke to was not any help. Jennifer went above and beyond to cancel the old dispute and correct everything wrong with the first. A promotion should be underway. Shes the only reason Im coming back at this point. Update: Jennifer helped me to successfully get my money back, the dispute was cleared and the funds were put back into my account. I do not recommend using the drive through atm with more than $500 cash or it will jam. Anyways, thanks again Jennifer.
I wasn't sure that I was going to be happy after leaving my last bank and coming to this one... However, I must admit that this branch office inside of Fry's is pretty cool! The staff is very friendly and remembers us by name. I also notice that they do the same for others as well. Any time that I have an issue they do their best to resolve it for me, and if they can't, they respectfully and professional explain why without ever having an attitude. I love having a bank that I can use on the weekends, including Sundays! Crazy, I know! Thanks Team US Bank at Sarival Fry's Office, for wonderful service!
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