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Reviews, get directions and information for Umpqua Bank

Umpqua Bank
"Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good.Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style—all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual—and it’s not just because we’re looking for new gym buddies. We’re on a mission to help you manage your money in a way that matches how you live your life. To do that, we’re committed to learning more about you than your account number."
Address: 3818 E Coronado St, Anaheim 92807
Phone: (714) 630-1014
State: CA
City: Anaheim
Street Number: 3818 E Coronado St
Zip Code: 92807
categories: bank



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Reviews
I have not had a single positive interaction in my dealings with Umpqua Bank. I have been continually told I am late on my loan payments, EVEN THOUGH I have the bank records that prove the payments were made ON TIME. When I have called the bank to question the discrepancy, the customer service people have been less than knowledgeable and completely useless. And, I am really trying not to make this about the individuals, but stay focused on the inadequacies of the bank's ability to competently service their loan products. I have waited over 1 hour on the phone trying to reach someone that can research the issue. Bottomline, Umpqua Bank does not care about the customers they have, they don't care about the quality of their customer service, they only care about signing you on. Once you're signed on as customer, that's the last positive experience you will dealing with Umpqua Bank. I truly wish I had reasons to write a positive review for Umpqua Bank, but I don't. You have now heard of my experiences with the bank and I hope it will give you some insight to what you can expect as a customer of Umpqua Bank.
Service and bank is great, just when driving in do not go to the Hyundai capital building as maps says. Go around to the street entrance when you can see the Umpqua sign. Hours are rough too, check em before you go in case they are closed for lunch or Tuesday or Thursday. Please like this review and follow me if you find helpful.
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