I have waited over a year and a half for someone to approve my moms tombstone. I keep hearing, “It has not been reviewed yet and that the girl there is backed up”. My mom passed in Aug 2021. Do not bury your loved ones here, unless you have to.
My father was buried on 10/1 and I have never been to such a cold burial . We didn’t even have chairs to sit for our family members or a canopy set up . We didn’t have the opportunity to even lay flowers on my fathers casket. I have many members of my family buried there and I don’t remember such a horrible experience .
This cemetery is a disaster my grandmother was buried her after passing away from covid-19 and they are telling me I can’t put a stone for about 6 months. They are placing numbers where they are burring people and those numbers are no where to be found when you go there and then you can lo them and ask them how am I suppose to know where my grandma is and they say I’m sorry I can’t guarantee you where she’s at right now. What respect is there you loved one is there and you don’t even know where she is located and the people that work there leave disasters over where you believe your loved one is buried they knock over flowers and leave plywood thrown everywhere this place is a mess. If I could post a pic here I would it’s hard to explain. Just don’t recommend
One my happy peaceful things since I was young has been visiting reading about cemeteries. I usually find them when visiting new places. I have drove though this one several times. Some very unique areas in it. Very well kept in my opinion.
Resting my mom that she passed away on December 25, 1975.
The other day I went here to visit mother grave. Women who answered the phone was so rude and unprofessional. She was talking to me rudely and raised her voice at me. She had an attitude. She hung up on me and tried to act like we just got disconnected. The only helpful staff are the one's maintaining the grass,graves, and burying the caskets. Please u guys are working with people who are dealing with loss. If u can't be professional find another profession. Only giving 3 stars because the cemetery is well maintained.
I came on here to rant on my so unpleasant conversation with their apparent new employee. I usually speak to someone alot nicer but this shaniqua lady or whatever her name is, talk about rude and unprofessional. And to think I almost spent my little bit of money $7000. on trying to do business with them. I have no idea why my family has use them in the past but they wont be getting my business ever again. I see on the reviews that I'm not the only one experiencing bad customer service with her ghetto attitude. Im guessing Rosedale/Rosehill wont mind losing business due to their staffs insensitivity and unprofessionalism
Rosehill/Rosedale Cemetery gave my family awful service. It was very hot 93 degrees when we buried my grandmother. They did not provide my family a canopy over the casket. They also lowered her casket although they were not told to do so. The supervisor was an awful communicator and nasty in her correspondence. My family will never do business with them again. I am so disgusted. This is the most egregious treatment/service I have ever experienced.
As of now my rating is 1. The person I talked to was Susan and she started off the call very nicely, but then I'm not sure what happened and she had I feel like an attitude. My father's name shows an error on their page and I called to find out how to fix it. She told me multiple times that I wasn't listening to what she was saying and it felt like pulling teeth to be able to find out what I needed to do to fix the error. I will change my rating if customer service betters. I just buried my dad, there was no need for any attitude whatsoever
Last year in Jan of 2020, my family buried my Grandmother at Rosehill/Rosedale. More recently in August of 2021, my family buried my Uncle. Both experiences with this cemetery were nightmares. Do NOT bury your loved ones here. The management and staff, especially Kathy at the front office and Latonya who identified herself as a Supervisor were absolutely awful. Both of them threatened to turn away the funeral procession multiple times while we we were working on finalizing burial details with them. How can you even say something like this to a grieving family? My family had already purchased burial plots in advance so we had no choice but to deal with their abuse but if we were not in a pickle we would NEVER bury our loved ones here. I am hoping sharing this will help others avoid the painful experience my family and I had to endure. Save yourselves the stress and go elsewhere!
