Excellent vet! The staff and the doctors are excellent! Very knowledgeable and love animals a lot. Highly recommend. I take my corgi puppy there and she just loves it! My dog is not the least bit afraid to go.
I brought in a baby Asian water monitor…Dr Randolph and her staff were great. Dr Randolph spent much time with me asking great questions, critiquing my husbandry and offering great help. Doctor noticed issues with my reptile and honed in on a sure diagnosis for the issue at hand. She also helped me understand how to better care for my animal. Prices were reasonable and her staff helped me get set up with Exotic Pet Insurance. Thank you Doc and staff!
I absolutely love UP Animal Hospital. Everyone is so attentive, caring, & kind. Although my pup gets nervous, he loves everyone there. We’ve seen a couple different vets here, and they’re all very thorough and don’t rush you out of the room. In august we had a scare where my pup had to stay for 3 days. They took such great care of him, updated us, and nursed him back to health. Any time we have an issue, they’re willing to take him even if it’s last minute. We moved farther away, but we’ll always come here!
I finally am able to leave this review because I'm so lost, upset and devastated after the death of my dear beloved Lilly. My Lilly has been going to this Vet - Dr. Kelly Randolph since she was 10 weeks old. Always up to date with check ups. I was happy until the day I found out my baby died. I left my baby Lilly for boarding with them because I thought she would be well taken care of. I went on October 3 to pick up my sweet Lilly and after I paid for the boarding the tech called me to the back office and told me - "Oh I'm sorry to tell you but Lilly passed away" I was in shock and fell to the floor and couldn't breath, then they said you can take her home and pointed to my sweet Lilly lying on the table covered in a towel. How cruel of these people. They made sure they took my money before breaking the news. My Lilly meant the world to me, she was my everything. Dr. Kelly Randolph did not even come into the room to sympathize or anything and to this day no phone call or anything. I would never ever recommend her. It was the most heart wrenching thing and for a VET she has no heart.
Took my puppy to get neutered there, came back to pick him up to find out they had pulled some of his teeth without letting me know or calling to make sure that was okay. They just told me they pulled his teeth when I showed up, and they only let me know because I asked what the extra $300 charge was for. I was very upset and they were not apologetic for not letting me know. Never took him back there again.
I've been coming here for almost two years now, Dr.Randolph is amazing! My miniature schnauzer was bought from petland and had a lot of issues. Petland didn't want to help resolve the heath issues she had. Dr. Randolph was the only vet who continued to test and assist with diagnosing what was wrong with my mini Schnauzer, she was very on point with the diagnosis. My schnauzer is now doing wonderful and is healthy as ever. Now we take our labrador to her and she has helped educate us on this breed and helped with a skin condition he's had since we rescued him. I would highly recommend her to anyone, she really cares and wants the best for your pets! We do not live close and every other vet we've seen has given our dogs the wrong diagnosis or wrong medicine.
I love this place! We just loss our family pet and they were so caring and attentive. Thank you so much UP animal hospital
Update: I came myself after he was sick and it's a free visit so we came. I cannot believe how I heard this vet yelling and the words she said to her employees. The guy who gave my dog his shots was the guy at the front who told his coworker how he hates any dog mixed with poodle bc one bit him and they get so many a week. the other two employees were so scared of vet, and I almost went into a state of panic from hearing that yelling. Do not go to this vet. We went because they were provided for Petland puppy with our purchase. Very unorganized. My boyfriend brought our puppy back from his last round of shots and it included a rabies vaccine and tag, but our puppy had already received a tag and vaccine and tag on his second visit. On the first visit, he said they almost forgot to charge him for a vaccine he got. Would not recommend. We should have gone to our normal vet and just paid for the vaccines. When I called in, they told me he didn't really get the rabies vaccine when they gave us the first rabies tag and just mixed up their prep work and he should be fine because he didnt really received it the last visit. Ive called in 2x and the receptionist sounds stressed and busy. Not a reliable experience.
Definitely do not come here if you got your dog from petland, if you live in the kissimmee area, its about a 30-35 minute drive, had a appt at 11 and waited an hour close to 2 hours to get called in and the receptionist do not care about my dog at all and my puppy gets excited and barks when she gets extremely excited and when I finally left to take her outside she gave me such a dirty look and pretty much said thank god theyre going outside. Dont work here if excited puppies are annoying.
Prescribed my dog expired eyedrops from 6 months back. I asked for a full refund for the checkup and they were rude and denied me. They said the doctor has to get paid even for bad prescription.
