Union Street Counseling Services

This is a fantastic practice. Both my talk therapist and the NP handling my medication management are wonderful. The administrative staff is very friendly, accommodating, and available whenever I call.

I like my provider I’ve never had an issue at all with either of them. Honestly going to them changed my life for the better. I felt validated in my feelings & felt progress with Dawn H & Sharon f has gotten me on meds I feel like have helped me tremendously. Both were very down to earth. I feel like a human again.

Loved my NP but she suddenly left the practice without so much as an email. Now I’m left with no medical management, no one to fill my prescriptions that I have been taking for over FIVE years. I have called and left messages to see if they could recommend another provider and they don’t even have the decency to call me back. It’s a terrible way to treat a patient!!! Àh hi u

I truly enjoyed my Doctor Sharon. However the way this company works is ridiculous. I am less fortunate and depend on MAS transportation. They repeatedly messed up on scheduling my pick up times and made me miss my appointments. Even though I relayed this information to the Office, I walked in for my appointment today and was told that it was cancelled and that I was discharged from the practice. Completely unknown to me, because I rescheduled this appt the day MAS messed up. NO ONE called and told me anything....they sent a letter to my old address. So I took a cab from Rotterdam to Malta for nothing. Great The front desk is rude and completely not accomodating! They have no care or concern for "certain" patients or the medication needs that they NEED to have met.

Providers were good, sadly they are connected with a facility that has extremely poor management and consistently mishandled the billing. The price for intake, was $178.00 so i made the appt for a week later june/2020. Had a lot of technical difficulties during the virtual appt. Lost about 20min trying to fix it. Then my provider called me instead of video, which I mention a few times that I DO NOT like an appt without the video, and she proceed to say " I will probably not charge you since we lost so much time". Then I get a bill in the mail saying that I owned $200. Called the office, the manager called me back saying that the $200 is the new price. WAIT, WHAT?? Her explanation: when I made the appt was 178 now is 250, I'm charging only 200 because I talked to my manager and she lowered to $50 for you, and when you had your appt was already 250. THIS IS SO ILLEGAL. Just because you changed the price, doesn't mean I have to pay that since when I scheduled my appt was still an old price. New patients BE AWARE! I would NEVER recommend any health care provider associated with Union Counseling BHC because of poor management. They made my anxiety worse than it was before.

While I DO like the provider I see, when it comes to managing my prescriptions and refills, USC SUCKS. Its borderline patient abandonment. I called almost every day for WEEKS before my refill was needed to request a new refill on a much needed medication... not so much as a return call. I called the office manager. The director. Nothing. No one cares. My pharmacy called for refills... nothing. They faxed requests... nothing. Now here I am, with 1 day worth of meds left, which means I will be going through a very horrible withdrawal process soon. Thanks soooo much for that. Patients who need medication to function "normally" shouldnt be ignored. Fail, Union St. FAIL. EDITED TO ADD: The director AMAZINGLY just called me back, informed me my request had finally been handled... THEN HUNG UP THE PHONE ON ME before I could even say anything. WOW. I will be finding a new provider to manage my meds. No one deserves to be treated like this.

Okay:here's my story. I started going to Union Counseling since ninth grade. I see a very kind nurse practitioner Donna who truly cares about me I her. I saw both therapists named Dawn, the first one Dawn H. Was really nice, but she didn't really help me. The one I recently started seeing, Dawn C. Was really nice until I went to her therapy group. I felt like she was trying to make one of my experiences look pathetic by "lightening up the air" in the room and following along with one of the other girls who made up a joke about the boy that was involved in the story he was a fake boy my friends made up to hurt my feelings. Dawn is an adult and she SHOULD have stopped the girl and had given a thought as to how I felt, but no. From there, the group got worse and I had to leave 2-4 times each Wednesday night. She didn't care how I felt and knowing how I felt, when I asked her if she was sorry, she said no even though she hurt my feelings. I got anxiety and sleeping problems about the group, even cried a couple of times. She didn't really know about Autism, which she kind of saw that as a weird, unknown thing. And when I told her my crush on a celebrity, she said it was weird because I didn't know her.. a lot of people have celebrity crushes. She made me feel horrible and was more concerned about fitting in with the other teenage girls than my feelings. A paraphrased quote was that "you're not that popular" when I seriously told her how she and the other girls in the group were making me feel. And that didn't really comfort me. All I can say is that she made me stronger..but that was really bad.

Dropped my son over vaccination status with a recommendation to an agency with a very long wait list. Seems extremely irresponsible to leave a child in crisis with no help.

The office is ran horribly. Never expect an answer when you call. However my NP and my therapist are both very nice and caring.

I've called multiple times and I always get a voicemail for the intake coordinator and never received a call back. Is there anyone that even checks this vm? I can never get a live person on the phone no matter what time of the day I call.